tech from europe
Freshdesk

The best alternatives to Freshdesk

33 European alternatives · updated 2 November 2026 · How we select

Freshdesk’s add-on pricing for chat, phone and AI quickly inflates costs. Its US ownership and Cloud Act exposure also push GDPR-conscious teams toward European helpdesk tools with clearer data residency and integrated omnichannel support.

In short

Freshdesk covers ticketing, self-service, automation, analytics and itsm. European alternatives: OMQ, HelpSpace, ConSol CM/Helpdesk, Tiledesk and GLPI and 28 more. By area: OMQ, HelpSpace and Tiledesk for ticketing; OMQ, HelpSpace and Tiledesk for self-service; OMQ, HelpSpace and Tiledesk for automation; GLPI, Dixa and LiveAgent for analytics; GLPI, KIX and OTOBO for ITSM.

European alternatives to Freshdesk

OMQ🇩🇪 DE

AI customer service automation for help desks and chatbots

Replaces Freshdesk’s ticketing, self-service and automation with AI-driven help desk and chatbots.

TicketingSelf-serviceAutomationFrom €160/mo★ 4.6 (117 reviews)
EU hostingGDPRISO 27001
OMQ vs Freshdesk →
What users praise and criticise
  • Centralized knowledge base for consistent service information across channels
  • Automates routine inquiries, reducing repetitive questions for staff
  • Faster responses with fewer follow-ups due to upfront form details
  • Ongoing effort required to keep the knowledge base current
  • Occasional misrouting of requests or irrelevant suggested answers
  • Limited suitability for complex or open-ended queries outside customer service
HelpSpace🇩🇪 DE

German helpdesk software with EU hosting and multi-channel ticketing

Multi-channel helpdesk with knowledge base, replacing Freshdesk’s ticketing and self-service.

TicketingSelf-serviceAutomationFrom $12/user/mo★ 4.8 (89 reviews)
EU hostingGDPRISO 27001
HelpSpace vs Freshdesk →
What users praise and criticise
  • Intuitive and user-friendly interface enabling quick setup and smooth navigation
  • Centralizes customer requests from multiple channels into a single inbox
  • Enhances internal communication and workflow efficiency for support teams
  • Limited integration options, particularly for social media platforms like Google and Instagram
  • Lacks some advanced features or professional UX polish found in more mature solutions
  • Occasional time delays reported
ConSol CM/Helpdesk🇩🇪 DE

ITIL-aligned helpdesk with workflow automation and EU hosting

From €149/user/mo★ 4.5 (44 reviews)
EU hostingGDPRISO 9001
ConSol CM/Helpdesk vs Freshdesk →
What users praise and criticise
  • Highly configurable workflows for ticket lifecycles, tasks and service processes
  • Stable, long-term system for support requests, incidents and development workflows
  • Centralized case history and communications in one place
  • Steep learning curve due to extensive configuration and training requirements
  • Search functions and filters are limited when retrieving historical information
  • UI could be more modern and streamlined
Tiledesk🇮🇹 IT

Open-source AI helpdesk with EU hosting and self-hosting options

AI helpdesk with multi-channel support, replaces Freshdesk’s ticketing and self-service.

TicketingSelf-serviceAutomation★ 4.6 (185 reviews)
EU hostingGDPROpen SourceFree plan
Tiledesk vs Freshdesk →
What users praise and criticise
  • Intuitive drag-and-drop flow builder for no-code chatbot creation
  • Multi-channel integration (WhatsApp, Facebook Messenger, Telegram, email)
  • Multilingual support expanding customer reach
  • Pricing for common messaging apps could be lower
  • Lack of transparency in pricing structure
GLPI🇫🇷 FR

Open-source IT asset management and helpdesk with EU hosting

Replaces Freshdesk for IT asset management and helpdesk, lacking general customer support.

TicketingAutomationAnalyticsITSMFrom $19/mo★ 4.5 (82 reviews)
EU hostingGDPROpen SourceISO 27001
GLPI vs Freshdesk →
What users praise and criticise
  • Open-source ITSM with no licensing costs
  • Unified management of IT assets, tickets and change requests
  • Effective ticketing system with automation for routing and notifications
  • Dated and unintuitive user interface
  • Steep learning curve for onboarding and customization
  • Performance issues such as occasional slowness
Dixa🇩🇰 DK

Danish omnichannel helpdesk with EU hosting and AI agents

Omnichannel helpdesk with AI agents and call center features, replacing Freshdesk’s core jobs.

TicketingSelf-serviceAutomationAnalyticsFrom €89/mo★ 4.2 (457 reviews)
EU hostingGDPRISO 27001
Dixa vs Freshdesk →
What users praise and criticise
  • Intuitive, user-friendly interface with quick onboarding for new agents
  • Unified omnichannel workspace (phone, email, chat, WhatsApp, social messaging, SMS)
  • AI agent (Mim) resolves inquiries end-to-end across chat, email, and WhatsApp
  • High starting price ($109/user/month) and seat minimums with unclear contract terms
  • Integration glitches, missing text-channel capabilities, and usage caps on messaging/video tools
  • Analytics and reporting features lack depth for deeper performance insights
iAdvize🇫🇷 FR

AI shopping assistant and human support desk for e-commerce

From €80/mo★ 4.2 (22 reviews)
EU hostingGDPRISO/IEC 27001:2022
iAdvize vs Freshdesk →
What users praise and criticise
  • Intuitive agent, manager, and admin interfaces
  • Straightforward installation and administration
  • Responsive, hands-on support and onboarding
  • Significant cost requiring justification by business results
  • Limited or non-granular reporting and analytics
  • Queue management options described as limited
LiveAgent🇸🇰 SK

Omnichannel helpdesk with chat, ticketing and VoIP

Omnichannel helpdesk with VoIP, replaces Freshdesk’s ticketing, self-service and analytics.

TicketingSelf-serviceAutomationAnalyticsFrom $10/mo★ 4.6 (5551 reviews)Import from Freshdesk: ✓ via Freshdesk API plugin · source
EU hostingGDPR
LiveAgent vs Freshdesk →
What users praise and criticise
  • Multi-channel support in one platform (email, live chat, phone, social media)
  • Improves organization and speeds up customer service workflows
  • Flexible customization with canned responses and tagging for high ticket volumes
  • Outdated and clunky interface with a cluttered sidebar menu
  • Weaker mobile app compared to desktop version
  • Unexpected billing increases when adding or removing agents mid-cycle
Zammad🇩🇪 DE

Open-source helpdesk software with EU-hosted data and unlimited agents in the free self-hosted edition.

Replaces Freshdesk for open-source helpdesk with multi-channel support, lacking ITSM.

TicketingSelf-serviceAutomationAnalyticsFrom €7/mo★ 4.5 (18 reviews)Import from Freshdesk: ✓ built-in Freshdesk migrator · source
EU hostingGDPROpen SourceISO 27001
Zammad vs Freshdesk →
What users praise and criticise
  • Clean, intuitive interface that simplifies support ticket management across multiple channels
  • Highly flexible and customizable to fit specific organizational workflows
  • Open-source and self-hosted, providing full data control and avoiding vendor lock-in
  • Feature requests are often dismissed as isolated cases, frustrating users seeking improvements
  • Documentation and onboarding are lacking, requiring users to engage via GitHub for support
  • Lacks professional services automation (PSA) capabilities like invoicing, billable hour tracking, or CMDB
KIX🇩🇪 DE

Open-source helpdesk and ITSM for IT and technical service teams

Open-source helpdesk and ITSM, replaces Freshdesk’s ticketing and ITSM jobs.

TicketingITSMFrom €33/mo
EU hostingGDPROpen SourceFree planISO/IEC 27001
KIX vs Freshdesk →
What users praise and criticise
  • Limited independent review evidence to confirm recurring user sentiment
  • Plan limitations: KIX Start lacks support and maintenance, some features reserved for Pro or add-ons
OTOBO🇩🇪 DE

Open-source helpdesk and ITSM platform with ITIL workflows

Open-source helpdesk and ITSM with ITIL workflows, replaces Freshdesk’s ticketing and ITSM.

TicketingITSMFrom €11,400/yr★ 5.0 (1 reviews)
EU hostingGDPROpen Source
OTOBO vs Freshdesk →
What users praise and criticise
  • Free to self-host with unlimited agents
  • Extensive feature set covering ticket management, SLAs, automation, reporting, and self-service
  • ITSM components include a CMDB
  • Initial complexity due to the breadth of features
  • Self-hosting requires technical expertise for installation and maintenance
  • Lacks live chat or real-time notifications
HaloITSM🇬🇧 GB

All-in-one ITSM with AI triage and EU data centres

Replaces Freshdesk for ITSM with AI triage, lacking ticketing and self-service.

AutomationAnalyticsITSM★ 4.7 (66 reviews)
EU hostingGDPRISO 27001
HaloITSM vs Freshdesk →
What users praise and criticise
  • Highly configurable fields, workflows, SLAs and dashboards
  • Clean, intuitive interface for agents and end users
  • Strong ticket, request, change and SLA management
  • Steep setup and admin learning curve
  • Documentation and training gaps for advanced features
  • Custom reporting often requires SQL knowledge
TOPdesk🇳🇱 NL

Dutch helpdesk software for IT and facility management with transparent per-agent pricing and EU-hosted data.

IT and facility helpdesk, covers ticketing and ITSM but not general customer support.

TicketingITSM★ 4.3 (146 reviews)
EU hostingGDPRISO 27001
TOPdesk vs Freshdesk →
VisionFlow🇸🇪 SE

Swedish helpdesk and service management platform with workflows and AI

Replaces Freshdesk for helpdesk and service management with workflows and AI.

TicketingSelf-serviceAutomationAnalyticsFrom €1.90/user/mo★ 4.3 (18 reviews)
EU hostingGDPR
VisionFlow vs Freshdesk →
What users praise and criticise
  • Broad functionality covering service management, support, CRM, projects and development in one system
  • Deep, customizable email integration for support and communication
  • Strong workflow tracking across owners, statuses and departments
  • Outdated frontend that has changed little over the years
  • Limited end-user customization for data records and configurations
eDesk🇮🇪 IE

AI-powered helpdesk for eCommerce teams

Replaces Freshdesk for eCommerce teams with AI workflows, lacking ITSM.

TicketingSelf-serviceAutomationAnalyticsFrom $39/mo★ 4.1 (579 reviews)Import from Freshdesk: ✓ dedicated migration service · source
EU hostingGDPRISO 27001
eDesk vs Freshdesk →
What users praise and criticise
  • Centralizes marketplace and customer messages with order details in one inbox
  • Clean, intuitive interface for everyday ticket handling
  • Time-saving tools like canned responses, customer-history grouping, and bulk actions
  • Pricing can escalate with additional agents and plan selection confusion
  • Annual commitments may limit flexibility, with reported issues recovering unused portions
  • Occasional integration or data accuracy problems (e.g., WhatsApp, eBay delivery dates)
iTop🇫🇷 FR

Open-source ITSM and CMDB for IT teams

Open-source ITSM and CMDB, replaces Freshdesk’s ITSM job only.

ITSM★ 4.2 (33 reviews)
EU hostingGDPROpen SourceFree planISO 27001 (hosting provider)
iTop vs Freshdesk →
What users praise and criticise
  • Cost-effective ITIL and CMDB capabilities, often replacing expensive commercial tools
  • Highly customizable data model for assets, locations, contracts and configuration items
  • Broad ITSM coverage: incident, request, change, asset and service management
  • Complex setup and steep learning curve, especially for teams without experienced IT staff
  • Limited official support and small community, making guidance for integrations hard to find
  • Outdated or utilitarian UI, though some find daily use simple
OTRS🇩🇪 DE

German helpdesk and ITSM platform with ticketing, workflows and CMDB

Replaces Freshdesk for helpdesk and ITSM with workflows and CMDB.

Covers all of Freshdesk★ 4.5 (191 reviews)
EU hostingGDPRISO/IEC 27001
OTRS vs Freshdesk →
What users praise and criticise
  • Flexible ticket workflows with configurable queues, states and priorities
  • Effective incident, problem and change management
  • Email-to-ticket and email-based ticket updates
  • Steep learning curve and complex setup
  • Austere or unintuitive interface, especially for new users
  • Limited out-of-the-box reporting and SLA functionality
FreeScout🇳🇱 NL

Open-source help desk with unlimited agents and self-hosting

Open-source helpdesk with multi-channel support, replacing Freshdesk’s ticketing and self-service.

TicketingSelf-serviceAutomationFrom $4★ 4.5 (463 reviews)Import from Freshdesk: ✓ via Help Desk Migration Service · source
GDPROpen SourceFree planISO 27001
FreeScout vs Freshdesk →
What users praise and criticise
  • Gmail-style inbox with minimal training required for agents
  • Email-first design lets clients reply without a portal login
  • Clean, multi-agent shared inbox with customizable modules
  • Setup and maintenance require technical expertise
  • No official Docker image complicates deployment
  • Reporting capabilities are limited compared to commercial tools
Gmelius🇨🇭 CH

Gmail-native shared inboxes and AI email assistants for teams

Gmail-based shared inboxes for email support, no chat or phone channels.

TicketingFrom $19/user/mo★ 4.4 (867 reviews)
GDPRISO 27001
Gmelius vs Freshdesk →
What users praise and criticise
  • Gmail-native workflow with no new interface to learn
  • Shared inbox with assignment, status tracking and internal notes
  • Collaboration via shared labels, templates and comments
  • Occasional slowdowns in email or thread loading
  • Google Workspace-only, no Outlook or mixed email support
  • Setup complexity for shared inboxes, aliases and advanced rules
Znuny🇩🇪 DE

Open-source helpdesk and ITSM platform for IT teams

Open-source helpdesk and ITSM, replaces Freshdesk’s ticketing and ITSM jobs.

TicketingITSMFrom $4,499/yrImport from Freshdesk: ✓ Freshdesk via migration service · source
GDPROpen SourceFree planISO/IEC 27001:2022
Znuny vs Freshdesk →
Jitbit🇬🇧 GB

UK helpdesk with SaaS and self-hosted options

Replaces Freshdesk for ticketing with SaaS and self-hosted options, lacking ITSM.

TicketingSelf-serviceAutomationAnalyticsFrom $29/mo★ 4.3 (145 reviews)Import from Freshdesk: ✓ built-in Freshdesk importer · source
GDPRSOC 2 Type II
Jitbit vs Freshdesk →
What users praise and criticise
  • Intuitive and clean interface with quick setup
  • Efficient ticket management system for clear organization
  • Configurable automation rules for routing, escalation, and reminders
  • Limited customization options for workflows and branding
  • Mobile app lacks robustness and responsiveness
  • Occasional glitches or system logging issues
Gnatta🇬🇧 GB

UK helpdesk platform with AI agents and multi-channel support

Replaces Freshdesk for multi-channel support and AI agents, lacking ITSM.

TicketingSelf-serviceAutomationAnalyticsFrom £99/user/mo★ 3.2 (10 reviews)
EU hostingGDPRISO 27001
Gnatta vs Freshdesk →
What users praise and criticise
  • Responsive and attentive support and onboarding teams
  • Intuitive and user-friendly interface for agents
  • Smooth integrations with existing CRM systems
  • Limited public detail on specific features beyond integrations and scalability
  • Pricing transparency could be improved
ServiceTonic🇪🇸 ES

ITIL-aligned help desk and ITSM software with multichannel ticketing and CMDB

Replaces Freshdesk for ITIL-aligned helpdesk and ITSM with multichannel ticketing.

Covers all of Freshdesk★ 4.6 (16 reviews)
EU hostingGDPRISO 27001
ServiceTonic vs Freshdesk →
What users praise and criticise
  • No-install web access with easy management
  • Automates services without programming skills
  • Predefined reports and custom report creation
Customerly🇮🇪 IE

AI-powered live chat and helpdesk for customer support teams

Handles live chat, email ticketing and AI support but lacks ITSM and phone channels.

TicketingSelf-serviceAutomationFrom €19/user/mo★ 3.2 (1 reviews)
EU hostingGDPR
Customerly vs Freshdesk →
What users praise and criticise
  • Intuitive interface and quick setup for chat widget and core features
  • All-in-one platform combining live chat, email campaigns, automation, help center, and surveys
  • Customizable workflows for drip campaigns and automated onboarding
  • Notification reliability issues, including missed mentions in tickets
  • Pricing scales steeply with additional seats or contact limits
  • AI feature requires extra cost and training effort
Talkative🇬🇧 GB

UK-based helpdesk software with AI chatbots, voice, video and co-browsing

Replaces Freshdesk for multi-channel support with AI chatbots and co-browsing, lacking ITSM.

TicketingSelf-serviceAutomationAnalytics★ 4.5 (22 reviews)
GDPR
Talkative vs Freshdesk →
What users praise and criticise
  • Unified platform for co-browsing, live video, voice, and chat
  • No downloads required for session initiation
  • Strong integration with CRM and CCaaS systems like Salesforce, Genesys, and Zendesk
  • Higher pricing, especially for smaller teams
  • No free tier or trial for the lowest plan
  • Onboarding complexity for system integration
EasyVista Service Manager🇫🇷 FR

ITIL-aligned ITSM with AI automation and no-code workflows

ITIL-aligned ITSM with AI automation, replaces Freshdesk’s ITSM job only.

ITSM★ 4.4 (535 reviews)
GDPRISO 27001
EasyVista Service Manager vs Freshdesk →
What users praise and criticise
  • Comprehensive ITSM and ITIL coverage (incident, request, problem, change, asset management in one system)
  • Centralized ticket handling with user history and asset tracking
  • Low-code workflow configuration and automation for routing and business rules
  • Interface feels dated, cluttered, or unintuitive with excessive clicks
  • Setup and administration require time and expertise, often needing external help
  • Performance issues (slow loading, failed page loads, rendering problems with images/HTML)
SuperOffice Service🇳🇴 NO

Norwegian helpdesk and CRM service module for customer support teams

Replaces Freshdesk for customer support with CRM integration, lacking ITSM.

TicketingSelf-serviceAutomationAnalyticsFrom €45/user/mo★ 4.3 (2150 reviews)
EU hostingGDPRISO 27001
SuperOffice Service vs Freshdesk →
What users praise and criticise
  • Poor TrustScore (1.9/5) and low user satisfaction on Trustpilot
  • Only 25% of negative reviews receive a response from the company
  • Lack of automatic browser updates for the UI
Plain🇬🇧 GB

B2B helpdesk with unified threads, AI tools and SLA tracking

Replaces Freshdesk for B2B helpdesk with AI tools and SLA tracking, lacking ITSM.

TicketingSelf-serviceAutomationAnalyticsFrom $45/user/moImport from Freshdesk: ✓ built-in Freshdesk importer · source
EU hostingGDPR
Plain vs Freshdesk →
What users praise and criticise
  • Clean, modern and intuitive interface
  • Unified support queue for Slack, Teams and email
  • Clear workload overview and metrics
  • Lacks workflows for enterprise-grade support operations
  • Occasional rendering quirks in Slack and Teams
Ebbot🇸🇪 SE

AI service automation for omnichannel customer support

EU hostingGDPRISO/IEC 27001
Ebbot vs Freshdesk →
What users praise and criticise
  • Intuitive admin interface for building and training chatbot scenarios
  • Professional, responsive support team, especially during implementation
  • Reduces routine customer service workload by handling simple or repetitive queries
  • Limited public pricing transparency, requiring demo calls for quotes
  • Smaller integration catalog compared to competitors like Intercom or Zendesk
SupportPal🇬🇧 GB

Self-hosted help desk software for flat-rate ticketing

Replaces Freshdesk for self-hosted ticketing with flat-rate pricing, lacking ITSM.

TicketingSelf-serviceAutomationAnalyticsFrom $299.95/yr★ 4.1 (7 reviews)Import from Freshdesk: ✓ official migration script · source
GDPR
SupportPal vs Freshdesk →
What users praise and criticise
  • Per-installation pricing with no per-agent fees
  • Self-hosting for full data control
  • WHMCS integration with multi-brand support
  • Self-hosting requires technical ownership for setup, updates and security
  • Reporting is limited and inflexible
  • Workflow changes can disrupt established processes
Hubtype🇪🇸 ES

AI agents and messaging helpdesk for WhatsApp and business chat

GDPRISO/IEC 27001:2022
Hubtype vs Freshdesk →
What users praise and criticise
  • Visual flow builder for non-coders to create conversational paths
  • Automates routine customer queries to free up human agents
  • Improves customer communication with friendlier messaging interfaces
  • Struggles with complex chatbot strategies or advanced logic
  • Limited analytics for conversation paths and user categories
  • Occasional performance slowdowns

All Freshdesk alternatives at a glance

Which part of Freshdesk each alternative covers.

ProviderTicketingSelf-serviceAutomationAnalyticsITSMFromRatingImport from Freshdesk
Freshdesk 🇺🇸 (the tool you are replacing)✓✓✓✓✓$19/mo★ 4.5–
OMQ 🇩🇪✓✓✓€160/mo★ 4.6 (117)–
HelpSpace 🇩🇪✓✓✓$12★ 4.8 (89)–
ConSol CM/Helpdesk 🇩🇪€149★ 4.5 (44)–
Tiledesk 🇮🇹✓✓✓On request★ 4.6 (185)–
GLPI 🇫🇷✓✓✓✓$19/mo★ 4.5 (82)–
Dixa 🇩🇰✓✓✓✓€89/mo★ 4.2 (457)–
iAdvize 🇫🇷€80/mo★ 4.2 (22)–
LiveAgent 🇸🇰✓✓✓✓$10/mo★ 4.6 (5551)✓ service
Zammad 🇩🇪✓✓✓✓€7/mo★ 4.5 (18)✓ built-in
KIX 🇩🇪✓✓€33/mo––
OTOBO 🇩🇪✓✓€11,400/yr★ 5.0 (1)–
HaloITSM 🇬🇧✓✓✓On request★ 4.7 (66)–
TOPdesk 🇳🇱✓✓On request★ 4.3 (146)–
VisionFlow 🇸🇪✓✓✓✓€1.90★ 4.3 (18)–
eDesk 🇮🇪✓✓✓✓$39/mo★ 4.1 (579)✓ service
Omnidesk 🇳🇱$29/mo––
iTop 🇫🇷✓On request★ 4.2 (33)–
OTRS 🇩🇪✓✓✓✓✓On request★ 4.5 (191)–
FreeScout 🇳🇱✓✓✓$4★ 4.5 (463)✓ service
Gmelius 🇨🇭✓$19★ 4.4 (867)–
Znuny 🇩🇪✓✓$4,499/yr–✓ service
Jitbit 🇬🇧✓✓✓✓$29/mo★ 4.3 (145)✓ built-in
Gnatta 🇬🇧✓✓✓✓£99★ 3.2 (10)–
ServiceTonic 🇪🇸✓✓✓✓✓On request★ 4.6 (16)–
Customerly 🇮🇪✓✓✓€19★ 3.2 (1)–
Talkative 🇬🇧✓✓✓✓On request★ 4.5 (22)–
EasyVista Service Manager 🇫🇷✓On request★ 4.4 (535)–
SuperOffice Service 🇳🇴✓✓✓✓€45★ 4.3 (2150)–
Plain 🇬🇧✓✓✓✓$45–✓ built-in
Ebbot 🇸🇪On request––
SupportPal 🇬🇧✓✓✓✓$299.95/yr★ 4.1 (7)✓ service
Hubtype 🇪🇸On request––
OMNITRACKER IT Service Management Center 🇩🇪✓✓✓On request––

Prices per user and month in the cheapest paid plan. Ratings are weighted across G2, Capterra, OMR and other portals, with the review count in brackets.

Freshdesk: the facts

What to know about the tool you are replacing, with sources.

Headquarters
🇺🇸 US · since 2010
Where your data is stored
EU region only on some plansEU/EEA data residency is available but depends on the plan.
Transfers to the US based on
Standard Contractual Clauses
Contracts
DPA · Sub-processors
Price
from $19/mo
Rating
★ 4.5 (3,471 reviews)

What users value in Freshdesk

  • Intuitive interface for support teams
  • Strong automation and AI features
  • Wide range of integrations

What they criticise

  • Steep learning curve for advanced features
  • Pricing can become expensive for larger teams
  • Limited customization in lower-tier plans

Sources: freshworks.com · capterra.com · researched 6 October 2026

Moving away from Freshdesk

Freshdesk exports your data as CSV and Excel, and its API can read everything out. Zammad, Jitbit and Plain import Freshdesk content with a built-in importer. With help from the vendor: LiveAgent, eDesk, FreeScout, Znuny and SupportPal. Every import above links its source on the product card.

Frequently asked questions

Which European tool fully replaces Freshdesk?

Dixa, HelpSpace, LiveAgent, Gnatta, eDesk, Plain and Zammad cover all core Freshdesk jobs: ticketing, self-service, automation and analytics. OMQ, Customerly and Tiledesk also replace Freshdesk for ticketing, self-service and automation.

Which European Freshdesk alternative is best for omnichannel support?

Dixa, LiveAgent, Gnatta and eDesk are built for omnichannel support. They handle tickets across email, chat, phone and social media.

Where does Freshdesk store my data?

Freshdesk is US-based. EU or EEA data residency is available on certain plans, but it depends on your subscription.

Do European Freshdesk alternatives offer DPAs?

Dixa, HelpSpace, LiveAgent, Gnatta, eDesk, Plain, Zammad, OTRS, HaloITSM, ServiceTonic and VisionFlow provide EU hosting. EU-based providers typically offer DPAs to comply with GDPR.

Which European Freshdesk alternatives offer EU data hosting?

Dixa, HelpSpace, LiveAgent, Gnatta, eDesk, Plain, Zammad, OTRS, HaloITSM, ServiceTonic, VisionFlow, Tiledesk, KIX, OTOBO, SuperOffice Service, GLPI and iTop host data in the EU.

Can I migrate my Freshdesk data to a European alternative?

Jitbit, Zammad, Plain, FreeScout, LiveAgent, eDesk, Znuny and SupportPal offer a migration path from Freshdesk. Other tools may support imports via CSV or API.

Which European Freshdesk alternatives have a free plan or are open source?

FreeScout, KIX, Znuny, Tiledesk, iTop and GLPI are open source. Zammad is open source but its free plan is self-hosted only.

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