Gmelius vs Freshdesk
Last updated October 2026
Looking for a European alternative to Freshdesk? Here's how Gmelius compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: Gmelius. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
Gmail-native shared inboxes and AI email assistants for teams
Cloud-based help desk software for customer support ticketing.
Headquarters
🇨🇭 CH
🇺🇸 US · 2010
EU data residency
Not offeredCompany Data is hosted on Google Cloud infrastructure and may be accessed by sub-processors in the United States.
Available on some plansEU/EEA data residency is available but depends on the plan.
DSGVO / GDPR
Yes
Yes
Certifications
ISO 27001, ISO 27017, ISO 27018, SOC 2 Type II
ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 3, SOC 2 Type II, SOC 1
Price from
$19/user/mo
$19/mo
Free plan
No
No
Open Source
No
No
Ratings
Integrations
Google Workspace (Gmail, Google Groups, Google Calendar, Google Meet, Google Workspace Admin), Slack, Trello, Salesforce, HubSpot +5
Slack, Shopify, HubSpot, Gmail, Adobe Commerce
Where each one wins
Gmelius
Strengths
- +Gmail-native workflow with no new interface to learn
- +Shared inbox with assignment, status tracking and internal notes
- +Collaboration via shared labels, templates and comments
- +Email-based task tracking without a separate tool
- +Automation rules and sequences for follow-ups and responses
- +Suitable for small teams and Google Workspace users
- +Multi-domain support for teams across different Gmail or Workspace domains
- +Competitive entry-tier pricing against similar tools
Limitations
- −Occasional slowdowns in email or thread loading
- −Google Workspace-only, no Outlook or mixed email support
- −Setup complexity for shared inboxes, aliases and advanced rules
Freshdesk
Strengths
- +Intuitive interface for support teams
- +Strong automation and AI features
- +Wide range of integrations
Limitations
- −Steep learning curve for advanced features
- −Pricing can become expensive for larger teams
- −Limited customization in lower-tier plans
Data residency & compliance
Gmelius
Freshdesk
EU data residency
Not offeredCompany Data is hosted on Google Cloud infrastructure and may be accessed by sub-processors in the United States.
Available on some plansEU/EEA data residency is available but depends on the plan.
Transfer mechanism
not established
Standard Contractual Clauses
Certifications
ISO 27001, ISO 27017, ISO 27018, SOC 2 Type II
ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 3, SOC 2 Type II, SOC 1
Pricing
Gmelius
- Meli $19/user/month billed annuallyAI personal assistant for Gmail · Drafts email replies · Sorts and classifies emails
- Growth $25/user/month billed annuallyAI assistants and team collaboration · Unlimited shared inboxes and labels · Automation rules and auto-assignments
- Pro $40/user/month billed annuallyAI dispatching assistants · CRM integrations (Salesforce, HubSpot) · Advanced team analytics
- Enterprise Custom pricing customBespoke AI assistants · Custom integrations and reports · No usage caps
Prices may vary; yearly prepayment offers up to 25% discount. Free 7-day trial of Growth plan.
Freshdesk
- Growth $19 per agent/month (billed annually)Ticketing across channels · Basic automation · Help desk reports
- Pro $55 per agent/month (billed annually)AI-assisted routing · Custom roles · Advanced analytics
- Enterprise $89 per agent/month (billed annually)Sandbox environment · Audit logs · Custom SLA policies
- Freshdesk Omni Growth $29 per agent/month (billed annually)Omnichannel support · AI-powered chatbots · Unified agent workspace
- Freshdesk Omni Pro $79 per agent/month (billed annually)Advanced automation · Custom reports · Team collaboration tools
- Freshdesk Omni Enterprise $119 per agent/month (billed annually)Enterprise-grade security · Advanced analytics · Dedicated account manager
Free plan available for up to 2 agents for 6 months; 14-day trial for new accounts. Monthly billing prices not published in the supplied sources.
Features
Gmelius
- Shared inboxes and email collaboration
- Turn Google Groups or email addresses into team inboxes, Assign and delegate conversations, Share drafts, labels, and internal notes, Use collision detection to avoid duplicate replies
- Boards and task management
- Turn shared inboxes or Gmail labels into Kanban boards, Manage conversation status and due dates, Sync boards with Trello
- Automation and outreach
- Create rules for auto-replies, categorization, and routing, Use email templates and shareable sequences, Automate assignment and delegation
- AI assistants
- Draft replies with AI, Sort and classify incoming emails, Dispatch conversations automatically, Design automation flows
- Scheduling
- Insert meeting availability into emails, Collect pre-meeting questions, Connect with Google Calendar and Google Meet
Freshdesk
- Ticketing and channels
- Multi-channel ticket management, Collision detection, SLA management, Ticket assignment and routing
- AI and automation
- Freddy AI Agent and Copilot, AI-assisted routing, Workflow automations
- Self-service and collaboration
- Customer knowledge base, Internal knowledge base, Multilingual help desk
- Analytics
- Help desk reports, Dashboards, Scheduled data exports
- Administration and security
- Roles and permissions, Audit logs, Sandbox environment