Customerly
🇮🇪 IE · from €19/user/mo
AI-powered live chat and helpdesk for customer support teams
Features
AI support and automation
- Aura AI assistant for customer conversations
- AI Missions for guided tasks
- Auto-escalation to human agents
- Multi-language AI capabilities
- AI Companion tools (reply assistance, conversation summaries, help-center drafting)
Inbox and customer channels
- Shared inbox for live chat and email
- Facebook Messenger and WhatsApp support
- Conversation assignment, tags, and states
- Snoozing and contact notes
- Video live chat
- Mobile SDKs for iOS and Android apps
Help Center and self-service
- Customer-facing Help Center
- "Find an answer" feature in live chat
- Custom-domain Help Center (Growth plan)
- Multi-language Help Center (Ultimate plan)
Engagement and workflows
- Visual workflows and chatflows
- Automated customer communications
- Customer surveys
- NPS surveys (Growth plan)
- CSAT surveys (Ultimate plan)
Customer data and reporting
- Contact attributes, events, and lists for filtering and targeting
- Team analytics and reports (Ultimate plan)
Developer tools
- iOS and Android SDKs
- APIs and webhooks
Pricing
- Billed monthly or annually
- Annual billing includes 2 months free
- Basic AI and inbox features
- Custom-domain Help Center
- NPS surveys
- Advanced workflows and automation
- Multi-language Help Center
- CSAT surveys
- Team analytics and reports
- Full AI and automation suite
- Reply assistance
- Conversation summaries
- Help-center article drafting
- Pay-as-you-go
- Bulk discounts available
- Pay-as-you-go
Prices vary by billing cycle (monthly vs. annual). Annual billing includes 2 months free. AI add-ons and extra interactions are billed separately.
EU Trust Profile
What we verified against public sources, last checked 2026-10-26. Every point links to its evidence.
- Evidence →EU data residency
All customer data is stored and processed in AWS data centers within the EU.
- Evidence →European legal entity
Contracting entity is Customerly Limited, registered in Ireland.
- Evidence →Public sub-processor list
Public list of subprocessors with processing locations and purposes.
- Evidence →Trust center / security page
Dedicated security and trust page detailing data protection measures.
- Evidence →Documented data exportCSV, XLS
Documented export for contact lists and survey results.
We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.
Work at Customerly?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (IE) and the compliance points we checked against public sources — the date on it is the date we last checked.
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Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Intuitive interface and quick setup for chat widget and core features
- All-in-one platform combining live chat, email campaigns, automation, help center, and surveys
- Customizable workflows for drip campaigns and automated onboarding
- Responsive and helpful customer support, including during free trials
- Cost-effective alternative to enterprise tools like Intercom for smaller teams
Where users see room to improve
- · Notification reliability issues, including missed mentions in tickets
- · Pricing scales steeply with additional seats or contact limits
- · AI feature requires extra cost and training effort
Integrations
Customerly: frequently asked questions
- How much does Customerly cost?
- Customerly starts at €19/user/mo. Plans: Core ($19/user/mo), Growth ($69/user/mo), Ultimate ($99/user/mo), AI Companion add-on (€19/user/mo), Extra AI conversations ($0.50), Extra interactions ($0.99). Prices vary by billing cycle (monthly vs. annual). Annual billing includes 2 months free. AI add-ons and extra interactions are billed separately.
- Which tools does Customerly integrate with?
- Customerly connects with Facebook Messenger, WhatsApp, Zapier, WordPress, MailMunch, Bubble, Next.js / React and Claude (via MCP server).
- Where does Customerly store its data?
- All customer data is stored and processed in AWS data centers within the EU.
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Feature, pricing and integration details are based on web research (as of 2026-10-26), without guarantee, errors are possible. The vendor's website prevails.