HaloITSM
🇬🇧 GB
4.7/5· 66 reviews across 2 portals
All-in-one ITSM with AI triage and EU data centres
Replaces
HaloITSM is sought as a European alternative to:
Features
Core ITSM
- Incident management
- Service request management
- Problem management
- Change management (standard, normal, emergency)
- Release management
- CAB reviews and risk checks
Knowledge and self-service
- Knowledge management
- Self-service portal
- Service catalog
Assets and configuration
- Asset management
- CMDB
- Links between configuration items, services, incidents, and problems
Service levels and reporting
- SLA/service-level management
- Reporting
Automation and AI
- Workflow automation
- Emotion AI
- Virtual Agent
Extensibility
- API-centric platform
- Custom integrations
- Integration runbooks
Pricing
Pricing is per agent, billed monthly or annually. Contact Halo for a quote.
EU Trust Profile
What we verified against public sources, last checked 2026-10-24. Every point links to its evidence.
- Evidence →EU data residency
EU customer accounts use isolated EU data-centre units, and EU-app data does not leave the EU.
- Evidence →Data Processing Agreement (DPA)
A Data Processing Agreement (DPA) is offered to existing customers on request via a dedicated account manager.
- Evidence →Trust center / security page
Public security overview links to the trust portal at trust.usehalo.com.
- Evidence →ISO 27001
Halo Service Solutions Ltd is ISO 27001 compliant.
- Evidence →SOC 2
Halo Service Solutions Ltd is SOC 2 Type 2 compliant.
- Evidence →Documented data exportCSV, XLS, JSON, PDF
Report data can be exported in multiple formats via documented guides.
We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.
Work at HaloITSM?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (GB) and the compliance points we checked against public sources — the date on it is the date we last checked.
Embed code
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Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Highly configurable fields, workflows, SLAs and dashboards
- Clean, intuitive interface for agents and end users
- Strong ticket, request, change and SLA management
- Asset tracking and cross-department use cases
- Responsive vendor support and account management
- Straightforward integrations with Teams, Power Automate, AD and SCCM
- Value for money
Where users see room to improve
- · Steep setup and admin learning curve
- · Documentation and training gaps for advanced features
- · Custom reporting often requires SQL knowledge
Ratings across portals
Linked facts, we bring ratings from every portal together in one place.
Integrations
HaloITSM: frequently asked questions
- Which tools does HaloITSM integrate with?
- HaloITSM connects with Azure Active Directory, Okta, Aquera, Slack, 3CX, Azure DevOps, Microsoft Intune and Addigy, plus 9 more integrations we found.
- Where does HaloITSM store its data?
- EU customer accounts use isolated EU data-centre units, and EU-app data does not leave the EU. A Data Processing Agreement (DPA) is offered to existing customers on request via a dedicated account manager.
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Feature, pricing and integration details are based on web research (as of 2026-10-24), without guarantee, errors are possible. The vendor's website prevails.