tech from europe
Zendesk

The best alternatives to Zendesk

36 European alternatives · updated 3 November 2026 · How we select

Zendesk’s per-agent pricing grows costly as teams scale. Some users want a simpler tool or one that avoids lock-in. Others need EU data residency, which Zendesk offers only on its top-tier plans.

In short

Zendesk covers customer support, it service management, email support, ai automation and reporting. European alternatives: OMQ, HelpSpace, ConSol CM/Helpdesk, Tiledesk and GLPI and 31 more. By area: OMQ, HelpSpace and Tiledesk for customer support; ConSol CM/Helpdesk, GLPI and OTOBO for IT service management; LiveAgent, Zammad and KIX for email support; OMQ, Tiledesk and Dixa for AI automation; HelpSpace, Tiledesk and Dixa for reporting.

European alternatives to Zendesk

OMQ🇩🇪 DE

AI customer service automation for help desks and chatbots

Replaces Zendesk’s customer support and AI automation with a multilingual, AI-first helpdesk and chatbot system.

Customer supportAI automationFrom €160/mo★ 4.6 (117 reviews)
EU hostingGDPRISO 27001
OMQ vs Zendesk →
What users praise and criticise
  • Centralized knowledge base for consistent service information across channels
  • Automates routine inquiries, reducing repetitive questions for staff
  • Faster responses with fewer follow-ups due to upfront form details
  • Ongoing effort required to keep the knowledge base current
  • Occasional misrouting of requests or irrelevant suggested answers
  • Limited suitability for complex or open-ended queries outside customer service
HelpSpace🇩🇪 DE

German helpdesk software with EU hosting and multi-channel ticketing

Replaces Zendesk’s customer support with multi-channel ticketing, knowledge base and reporting.

Customer supportReportingFrom $12/user/mo★ 4.8 (89 reviews)
EU hostingGDPRISO 27001
HelpSpace vs Zendesk →
What users praise and criticise
  • Intuitive and user-friendly interface enabling quick setup and smooth navigation
  • Centralizes customer requests from multiple channels into a single inbox
  • Enhances internal communication and workflow efficiency for support teams
  • Limited integration options, particularly for social media platforms like Google and Instagram
  • Lacks some advanced features or professional UX polish found in more mature solutions
  • Occasional time delays reported
ConSol CM/Helpdesk🇩🇪 DE

ITIL-aligned helpdesk with workflow automation and EU hosting

Replaces Zendesk’s ITSM job with ITIL-aligned helpdesk and workflow automation but no customer support.

IT service managementFrom €149/user/mo★ 4.5 (44 reviews)
EU hostingGDPRISO 9001
ConSol CM/Helpdesk vs Zendesk →
What users praise and criticise
  • Highly configurable workflows for ticket lifecycles, tasks and service processes
  • Stable, long-term system for support requests, incidents and development workflows
  • Centralized case history and communications in one place
  • Steep learning curve due to extensive configuration and training requirements
  • Search functions and filters are limited when retrieving historical information
  • UI could be more modern and streamlined
Tiledesk🇮🇹 IT

Open-source AI helpdesk with EU hosting and self-hosting options

Replaces Zendesk’s customer support with an open-source AI helpdesk, live chat and analytics for full omnichannel coverage.

Customer supportAI automationReporting★ 4.6 (185 reviews)
EU hostingGDPROpen SourceFree plan
Tiledesk vs Zendesk →
What users praise and criticise
  • Intuitive drag-and-drop flow builder for no-code chatbot creation
  • Multi-channel integration (WhatsApp, Facebook Messenger, Telegram, email)
  • Multilingual support expanding customer reach
  • Pricing for common messaging apps could be lower
  • Lack of transparency in pricing structure
GLPI🇫🇷 FR

Open-source IT asset management and helpdesk with EU hosting

Replaces Zendesk’s ITSM job with open-source IT asset management and helpdesk for IT teams.

IT service managementFrom $19/mo★ 4.5 (82 reviews)
EU hostingGDPROpen SourceISO 27001
GLPI vs Zendesk →
What users praise and criticise
  • Open-source ITSM with no licensing costs
  • Unified management of IT assets, tickets and change requests
  • Effective ticketing system with automation for routing and notifications
  • Dated and unintuitive user interface
  • Steep learning curve for onboarding and customization
  • Performance issues such as occasional slowness
Dixa🇩🇰 DK

Danish omnichannel helpdesk with EU hosting and AI agents

Replaces Zendesk’s customer support with an omnichannel helpdesk, AI agents and analytics for EU teams.

Customer supportAI automationReportingFrom €89/mo★ 4.2 (457 reviews)
EU hostingGDPRISO 27001
Dixa vs Zendesk →
What users praise and criticise
  • Intuitive, user-friendly interface with quick onboarding for new agents
  • Unified omnichannel workspace (phone, email, chat, WhatsApp, social messaging, SMS)
  • AI agent (Mim) resolves inquiries end-to-end across chat, email, and WhatsApp
  • High starting price ($109/user/month) and seat minimums with unclear contract terms
  • Integration glitches, missing text-channel capabilities, and usage caps on messaging/video tools
  • Analytics and reporting features lack depth for deeper performance insights
iAdvize🇫🇷 FR

AI shopping assistant and human support desk for e-commerce

Covers e-commerce customer support with AI shopping assistant and analytics.

Customer supportAI automationReportingFrom €80/mo★ 4.2 (22 reviews)
EU hostingGDPRISO/IEC 27001:2022
iAdvize vs Zendesk →
What users praise and criticise
  • Intuitive agent, manager, and admin interfaces
  • Straightforward installation and administration
  • Responsive, hands-on support and onboarding
  • Significant cost requiring justification by business results
  • Limited or non-granular reporting and analytics
  • Queue management options described as limited
LiveAgent🇸🇰 SK

Omnichannel helpdesk with chat, ticketing and VoIP

Replaces Zendesk’s omnichannel support with chat, VoIP and AI tools.

Customer supportEmail supportAI automationReportingFrom $10/mo★ 4.6 (5551 reviews)Import from Zendesk: ✓ built-in Zendesk plugin via API · source
EU hostingGDPR
LiveAgent vs Zendesk →
What users praise and criticise
  • Multi-channel support in one platform (email, live chat, phone, social media)
  • Improves organization and speeds up customer service workflows
  • Flexible customization with canned responses and tagging for high ticket volumes
  • Outdated and clunky interface with a cluttered sidebar menu
  • Weaker mobile app compared to desktop version
  • Unexpected billing increases when adding or removing agents mid-cycle
Zammad🇩🇪 DE

Open-source helpdesk software with EU-hosted data and unlimited agents in the free self-hosted edition.

Replaces Zendesk’s help desk with open-source software and unlimited agents.

Customer supportEmail supportReportingFrom €7/mo★ 4.5 (18 reviews)Import from Zendesk: ✓ built-in Zendesk migrator · source
EU hostingGDPROpen SourceISO 27001
Zammad vs Zendesk →
What users praise and criticise
  • Clean, intuitive interface that simplifies support ticket management across multiple channels
  • Highly flexible and customizable to fit specific organizational workflows
  • Open-source and self-hosted, providing full data control and avoiding vendor lock-in
  • Feature requests are often dismissed as isolated cases, frustrating users seeking improvements
  • Documentation and onboarding are lacking, requiring users to engage via GitHub for support
  • Lacks professional services automation (PSA) capabilities like invoicing, billable hour tracking, or CMDB
OTOBO🇩🇪 DE

Open-source helpdesk and ITSM platform with ITIL workflows

Replaces Zendesk’s customer support and ITSM with an open-source platform and ITIL workflows.

Customer supportIT service managementFrom €11,400/yr★ 5.0 (1 reviews)
EU hostingGDPROpen Source
OTOBO vs Zendesk →
What users praise and criticise
  • Free to self-host with unlimited agents
  • Extensive feature set covering ticket management, SLAs, automation, reporting, and self-service
  • ITSM components include a CMDB
  • Initial complexity due to the breadth of features
  • Self-hosting requires technical expertise for installation and maintenance
  • Lacks live chat or real-time notifications
HaloITSM🇬🇧 GB

All-in-one ITSM with AI triage and EU data centres

Replaces Zendesk’s ITSM with AI triage and service catalogs.

IT service managementAI automationReporting★ 4.7 (66 reviews)
EU hostingGDPRISO 27001
HaloITSM vs Zendesk →
What users praise and criticise
  • Highly configurable fields, workflows, SLAs and dashboards
  • Clean, intuitive interface for agents and end users
  • Strong ticket, request, change and SLA management
  • Steep setup and admin learning curve
  • Documentation and training gaps for advanced features
  • Custom reporting often requires SQL knowledge
KIX🇩🇪 DE

Open-source helpdesk and ITSM for IT and technical service teams

Open-source substitute for Zendesk’s help desk, ITSM, email support and reporting with workflow automation.

Customer supportIT service managementEmail supportReportingFrom €33/mo
EU hostingGDPROpen SourceFree planISO/IEC 27001
KIX vs Zendesk →
What users praise and criticise
  • Limited independent review evidence to confirm recurring user sentiment
  • Plan limitations: KIX Start lacks support and maintenance, some features reserved for Pro or add-ons
TOPdesk🇳🇱 NL

Dutch helpdesk software for IT and facility management with transparent per-agent pricing and EU-hosted data.

Replaces Zendesk’s ITSM for IT and facility management.

IT service management★ 4.3 (146 reviews)
EU hostingGDPRISO 27001
TOPdesk vs Zendesk →
HEINZELMANN Service.Desk🇩🇪 DE

ITSM and helpdesk software with modular workflows, on-prem or SaaS

Replaces Zendesk’s ITSM job with modular workflows and helpdesk but no customer support.

IT service managementFrom €895.00★ 4.0 (1 reviews)
EU hostingGDPRISO 27001 (hosting partner)
HEINZELMANN Service.Desk vs Zendesk →
What users praise and criticise
  • one-time pricing with no subscription
  • unlimited end users
  • ITIL and ISIS12 compliance
  • smaller ecosystem compared to major competitors
  • limited external reviews on international platforms
VisionFlow🇸🇪 SE

Swedish helpdesk and service management platform with workflows and AI

Swedish platform replacing Zendesk for help desk, ITSM, email support, AI automation and reporting with workflows.

Covers all of ZendeskFrom €1.90/user/mo★ 4.3 (18 reviews)
EU hostingGDPR
VisionFlow vs Zendesk →
What users praise and criticise
  • Broad functionality covering service management, support, CRM, projects and development in one system
  • Deep, customizable email integration for support and communication
  • Strong workflow tracking across owners, statuses and departments
  • Outdated frontend that has changed little over the years
  • Limited end-user customization for data records and configurations
eDesk🇮🇪 IE

AI-powered helpdesk for eCommerce teams

Replaces Zendesk’s customer support for eCommerce teams with AI automation and centralized order data.

Customer supportAI automationFrom $39/mo★ 4.1 (579 reviews)Import from Zendesk: ✓ vendor-led migration · source
EU hostingGDPRISO 27001
eDesk vs Zendesk →
What users praise and criticise
  • Centralizes marketplace and customer messages with order details in one inbox
  • Clean, intuitive interface for everyday ticket handling
  • Time-saving tools like canned responses, customer-history grouping, and bulk actions
  • Pricing can escalate with additional agents and plan selection confusion
  • Annual commitments may limit flexibility, with reported issues recovering unused portions
  • Occasional integration or data accuracy problems (e.g., WhatsApp, eBay delivery dates)
Omnidesk🇳🇱 NL

Helpdesk software with AI replies and multi-channel support

Replaces Zendesk for customer support, email support, AI automation and reporting with multi-channel and AI replies.

Customer supportEmail supportAI automationReportingFrom $29/mo
EU hostingGDPRISO 27001
Omnidesk vs Zendesk →
USU IT Service Management🇩🇪 DE

AI-powered ITSM suite for enterprise service management and CMDB

Replaces Zendesk’s ITSM job with an enterprise-grade suite and CMDB but no customer support.

IT service management★ 4.5 (51 reviews)
EU hostingGDPRISO 27001
USU IT Service Management vs Zendesk →
What users praise and criticise
  • Broad ITSM coverage across service management, incident, change and CMDB processes
  • Highly configurable modules and workflows for custom process needs
  • Responsive support and knowledgeable experts for advice and implementation
  • Outdated UI with unnecessary clicks in some areas
  • Inconsistent implementation support experience
  • Limited project management capabilities
iTop🇫🇷 FR

Open-source ITSM and CMDB for IT teams

Replaces Zendesk’s ITSM with open-source CMDB and ITIL workflows.

IT service managementReporting★ 4.2 (33 reviews)
EU hostingGDPROpen SourceFree planISO 27001 (hosting provider)
iTop vs Zendesk →
What users praise and criticise
  • Cost-effective ITIL and CMDB capabilities, often replacing expensive commercial tools
  • Highly customizable data model for assets, locations, contracts and configuration items
  • Broad ITSM coverage: incident, request, change, asset and service management
  • Complex setup and steep learning curve, especially for teams without experienced IT staff
  • Limited official support and small community, making guidance for integrations hard to find
  • Outdated or utilitarian UI, though some find daily use simple
OTRS🇩🇪 DE

German helpdesk and ITSM platform with ticketing, workflows and CMDB

Replaces Zendesk for help desk and ITSM with CMDB and workflows.

Covers all of Zendesk★ 4.5 (191 reviews)
EU hostingGDPRISO/IEC 27001
OTRS vs Zendesk →
What users praise and criticise
  • Flexible ticket workflows with configurable queues, states and priorities
  • Effective incident, problem and change management
  • Email-to-ticket and email-based ticket updates
  • Steep learning curve and complex setup
  • Austere or unintuitive interface, especially for new users
  • Limited out-of-the-box reporting and SLA functionality
FreeScout🇳🇱 NL

Open-source help desk with unlimited agents and self-hosting

Replaces Zendesk’s customer support and email workflows with an open-source, self-hosted helpdesk.

Customer supportEmail supportFrom $4★ 4.5 (463 reviews)
GDPROpen SourceFree planISO 27001
FreeScout vs Zendesk →
What users praise and criticise
  • Gmail-style inbox with minimal training required for agents
  • Email-first design lets clients reply without a portal login
  • Clean, multi-agent shared inbox with customizable modules
  • Setup and maintenance require technical expertise
  • No official Docker image complicates deployment
  • Reporting capabilities are limited compared to commercial tools
Gmelius🇨🇭 CH

Gmail-native shared inboxes and AI email assistants for teams

Replaces Zendesk’s email support with Gmail-native shared inboxes and AI assistants for teams.

Email supportFrom $19/user/mo★ 4.4 (867 reviews)
GDPRISO 27001
Gmelius vs Zendesk →
What users praise and criticise
  • Gmail-native workflow with no new interface to learn
  • Shared inbox with assignment, status tracking and internal notes
  • Collaboration via shared labels, templates and comments
  • Occasional slowdowns in email or thread loading
  • Google Workspace-only, no Outlook or mixed email support
  • Setup complexity for shared inboxes, aliases and advanced rules
Znuny🇩🇪 DE

Open-source helpdesk and ITSM platform for IT teams

Replaces Zendesk for help desk and ITSM with open-source flexibility and full automation.

Covers all of ZendeskFrom $4,499/yrImport from Zendesk: ✓ migration service · source
GDPROpen SourceFree planISO/IEC 27001:2022
Znuny vs Zendesk →
Matrix42🇩🇪 DE

German enterprise service management with AI-powered workflows and EU-hosted cloud options.

Replaces Zendesk’s ITSM with AI workflows and enterprise integrations.

IT service managementAI automationReporting★ 4.5 (148 reviews)
EU hostingGDPRISO/IEC 27001:2022
Matrix42 vs Zendesk →
What users praise and criticise
  • Intuitive interface for submitting and managing tickets, asset tracking, and report generation
  • Simplifies remote access and collaboration with quick setup and deployment
  • Automates complex user lifecycles, reducing onboarding time to as little as five minutes
  • User interface feels outdated compared to newer tools and requires modernization
  • Complexity can overwhelm smaller companies or teams with limited IT resources
  • Occasional connectivity issues, slow loading times, and connection problems
Jitbit🇬🇧 GB

UK helpdesk with SaaS and self-hosted options

Replaces Zendesk’s help desk with SaaS or self-hosted options.

Customer supportEmail supportAI automationReportingFrom $29/mo★ 4.3 (145 reviews)Import from Zendesk: ✓ built-in Zendesk importer · source
GDPRSOC 2 Type II
Jitbit vs Zendesk →
What users praise and criticise
  • Intuitive and clean interface with quick setup
  • Efficient ticket management system for clear organization
  • Configurable automation rules for routing, escalation, and reminders
  • Limited customization options for workflows and branding
  • Mobile app lacks robustness and responsiveness
  • Occasional glitches or system logging issues
Gnatta🇬🇧 GB

UK helpdesk platform with AI agents and multi-channel support

Replaces Zendesk’s customer support with AI agents, multi-channel routing and automation workflows.

Customer supportAI automationFrom £99/user/mo★ 3.2 (10 reviews)
EU hostingGDPRISO 27001
Gnatta vs Zendesk →
What users praise and criticise
  • Responsive and attentive support and onboarding teams
  • Intuitive and user-friendly interface for agents
  • Smooth integrations with existing CRM systems
  • Limited public detail on specific features beyond integrations and scalability
  • Pricing transparency could be improved
ServiceTonic🇪🇸 ES

ITIL-aligned help desk and ITSM software with multichannel ticketing and CMDB

Replaces Zendesk for help desk, ITSM, email support, AI automation and reporting with ITIL alignment and CMDB.

Covers all of Zendesk★ 4.6 (16 reviews)
EU hostingGDPRISO 27001
ServiceTonic vs Zendesk →
What users praise and criticise
  • No-install web access with easy management
  • Automates services without programming skills
  • Predefined reports and custom report creation
Customerly🇮🇪 IE

AI-powered live chat and helpdesk for customer support teams

Replaces Zendesk’s customer support with AI-powered live chat, helpdesk and workflows for support teams.

Customer supportAI automationFrom €19/user/mo★ 3.2 (1 reviews)Import from Zendesk: ✓ via migration service · source
EU hostingGDPR
Customerly vs Zendesk →
What users praise and criticise
  • Intuitive interface and quick setup for chat widget and core features
  • All-in-one platform combining live chat, email campaigns, automation, help center, and surveys
  • Customizable workflows for drip campaigns and automated onboarding
  • Notification reliability issues, including missed mentions in tickets
  • Pricing scales steeply with additional seats or contact limits
  • AI feature requires extra cost and training effort
Talkative🇬🇧 GB

UK-based helpdesk software with AI chatbots, voice, video and co-browsing

Replaces Zendesk’s customer support with voice, video, chatbots and co-browsing for high-touch engagement.

Customer supportAI automation★ 4.5 (22 reviews)
GDPR
Talkative vs Zendesk →
What users praise and criticise
  • Unified platform for co-browsing, live video, voice, and chat
  • No downloads required for session initiation
  • Strong integration with CRM and CCaaS systems like Salesforce, Genesys, and Zendesk
  • Higher pricing, especially for smaller teams
  • No free tier or trial for the lowest plan
  • Onboarding complexity for system integration
SuperOffice Service🇳🇴 NO

Norwegian helpdesk and CRM service module for customer support teams

Replaces Zendesk’s customer support with a CRM-integrated helpdesk and self-service tools.

Customer supportFrom €45/user/mo★ 4.3 (2150 reviews)
EU hostingGDPRISO 27001
SuperOffice Service vs Zendesk →
What users praise and criticise
  • Poor TrustScore (1.9/5) and low user satisfaction on Trustpilot
  • Only 25% of negative reviews receive a response from the company
  • Lack of automatic browser updates for the UI
EasyVista Service Manager🇫🇷 FR

ITIL-aligned ITSM with AI automation and no-code workflows

Replaces Zendesk’s ITSM job with ITIL-aligned workflows and AI automation for IT teams.

IT service management★ 4.4 (535 reviews)
GDPRISO 27001
EasyVista Service Manager vs Zendesk →
What users praise and criticise
  • Comprehensive ITSM and ITIL coverage (incident, request, problem, change, asset management in one system)
  • Centralized ticket handling with user history and asset tracking
  • Low-code workflow configuration and automation for routing and business rules
  • Interface feels dated, cluttered, or unintuitive with excessive clicks
  • Setup and administration require time and expertise, often needing external help
  • Performance issues (slow loading, failed page loads, rendering problems with images/HTML)
Plain🇬🇧 GB

B2B helpdesk with unified threads, AI tools and SLA tracking

Replaces Zendesk’s B2B help desk with AI tools and SLA tracking.

Customer supportEmail supportAI automationReportingFrom $45/user/moImport from Zendesk: ✓ built-in Zendesk importer · source
EU hostingGDPR
Plain vs Zendesk →
What users praise and criticise
  • Clean, modern and intuitive interface
  • Unified support queue for Slack, Teams and email
  • Clear workload overview and metrics
  • Lacks workflows for enterprise-grade support operations
  • Occasional rendering quirks in Slack and Teams
SupportPal🇬🇧 GB

Self-hosted help desk software for flat-rate ticketing

Replaces Zendesk’s ticketing and email support with self-hosted control.

Customer supportEmail supportReportingFrom $299.95/yr★ 4.1 (7 reviews)Import from Zendesk: ✓ via migration script · source
GDPR
SupportPal vs Zendesk →
What users praise and criticise
  • Per-installation pricing with no per-agent fees
  • Self-hosting for full data control
  • WHMCS integration with multi-brand support
  • Self-hosting requires technical ownership for setup, updates and security
  • Reporting is limited and inflexible
  • Workflow changes can disrupt established processes
Serviceware🇩🇪 DE

German enterprise service management with ITIL-aligned ITSM and AI-driven automation.

Replaces Zendesk’s ITSM with enterprise-grade automation and ITIL processes.

IT service managementAI automationReportingFrom $14.90/user/mo★ 4.7 (47 reviews)
Serviceware vs Zendesk →
What users praise and criticise
  • Centralizes and streamlines service management processes in a single platform
  • Highly scalable and customizable for small teams as well as large organizations
  • Real-time visualization of services, shipments, and inventory supports data-driven decisions
  • Steep learning curve and complexity make onboarding challenging for new users
  • Interface and customization options can overwhelm users without prior training or skilled personnel
  • Requires significant time and practice to use effectively
Hubtype🇪🇸 ES

AI agents and messaging helpdesk for WhatsApp and business chat

Replaces Zendesk for customer support and AI automation with WhatsApp and business chat focus.

Customer supportAI automation
GDPRISO/IEC 27001:2022
Hubtype vs Zendesk →
What users praise and criticise
  • Visual flow builder for non-coders to create conversational paths
  • Automates routine customer queries to free up human agents
  • Improves customer communication with friendlier messaging interfaces
  • Struggles with complex chatbot strategies or advanced logic
  • Limited analytics for conversation paths and user categories
  • Occasional performance slowdowns

All Zendesk alternatives at a glance

Which part of Zendesk each alternative covers.

ProviderCustomer supportIT service managementEmail supportAI automationReportingFromRatingImport from Zendesk
Zendesk 🇺🇸 (the tool you are replacing)✓✓✓✓✓$19/mo★ 4.3–
OMQ 🇩🇪✓✓€160/mo★ 4.6 (117)–
HelpSpace 🇩🇪✓✓$12★ 4.8 (89)–
ConSol CM/Helpdesk 🇩🇪✓€149★ 4.5 (44)–
Tiledesk 🇮🇹✓✓✓On request★ 4.6 (185)–
GLPI 🇫🇷✓$19/mo★ 4.5 (82)–
Dixa 🇩🇰✓✓✓€89/mo★ 4.2 (457)–
iAdvize 🇫🇷✓✓✓€80/mo★ 4.2 (22)–
LiveAgent 🇸🇰✓✓✓✓$10/mo★ 4.6 (5551)✓ built-in
Zammad 🇩🇪✓✓✓€7/mo★ 4.5 (18)✓ built-in
OTOBO 🇩🇪✓✓€11,400/yr★ 5.0 (1)–
HaloITSM 🇬🇧✓✓✓On request★ 4.7 (66)–
KIX 🇩🇪✓✓✓✓€33/mo––
TOPdesk 🇳🇱✓On request★ 4.3 (146)–
HEINZELMANN Service.Desk 🇩🇪✓€895.00★ 4.0 (1)–
VisionFlow 🇸🇪✓✓✓✓✓€1.90★ 4.3 (18)–
eDesk 🇮🇪✓✓$39/mo★ 4.1 (579)✓ service
Omnidesk 🇳🇱✓✓✓✓$29/mo––
USU IT Service Management 🇩🇪✓On request★ 4.5 (51)–
iTop 🇫🇷✓✓On request★ 4.2 (33)–
OTRS 🇩🇪✓✓✓✓✓On request★ 4.5 (191)–
FreeScout 🇳🇱✓✓$4★ 4.5 (463)–
Gmelius 🇨🇭✓$19★ 4.4 (867)–
Znuny 🇩🇪✓✓✓✓✓$4,499/yr–✓ service
Matrix42 🇩🇪✓✓✓On request★ 4.5 (148)–
Jitbit 🇬🇧✓✓✓✓$29/mo★ 4.3 (145)✓ built-in
Gnatta 🇬🇧✓✓£99★ 3.2 (10)–
ServiceTonic 🇪🇸✓✓✓✓✓On request★ 4.6 (16)–
Customerly 🇮🇪✓✓€19★ 3.2 (1)✓ service
Talkative 🇬🇧✓✓On request★ 4.5 (22)–
SuperOffice Service 🇳🇴✓€45★ 4.3 (2150)–
EasyVista Service Manager 🇫🇷✓On request★ 4.4 (535)–
Plain 🇬🇧✓✓✓✓$45–✓ built-in
SupportPal 🇬🇧✓✓✓$299.95/yr★ 4.1 (7)✓ service
Serviceware 🇩🇪✓✓✓$14.90★ 4.7 (47)–
Hubtype 🇪🇸✓✓On request––
OMNITRACKER IT Service Management Center 🇩🇪✓✓On request––

Prices per user and month in the cheapest paid plan. Ratings are weighted across G2, Capterra, OMR and other portals, with the review count in brackets.

Zendesk: the facts

What to know about the tool you are replacing, with sources.

Headquarters
🇺🇸 US · since 2007
Where your data is stored
EU region only on some plansEU data residency available on Enterprise and Enterprise Plus plans.
Transfers to the US based on
Standard Contractual Clauses
Contracts
DPA · Sub-processors
Price
from $19/mo
Rating
★ 4.3 (16,340 reviews)

What users value in Zendesk

  • Highly customizable workflows
  • Strong reporting and analytics
  • Extensive integration ecosystem

What they criticise

  • Steep learning curve for new users
  • Higher cost for advanced features
  • Complex setup for large teams

Sources: zendesk.com · g2.com · capterra.com · researched 5 October 2026

Moving away from Zendesk

Zendesk exports your data as CSV, JSON and PDF, and its API can read everything out. LiveAgent, Zammad, Jitbit and Plain import Zendesk content with a built-in importer. With help from the vendor: eDesk, Znuny, Customerly and SupportPal. Every import above links its source on the product card.

Frequently asked questions

Which European tool fully replaces Zendesk?

OMQ, Tiledesk, FreeScout, LiveAgent, Zammad, Plain, Dixa, Gnatta, HelpSpace, SuperOffice Service, OTOBO and Znuny cover the same core jobs as Zendesk: ticketing, workflows, reporting and customer support. They are full substitutes.

Are there European Zendesk alternatives with EU data hosting?

Yes. OMQ, Tiledesk, Dixa, Gnatta, HelpSpace, SuperOffice Service, LiveAgent, Zammad, OTOBO, iTop, KIX, VisionFlow, Omnidesk, iAdvize, eDesk, Plain, HaloITSM, Matrix42, ConSol CM/Helpdesk, HEINZELMANN Service.Desk and USU IT Service Management all store data in the EU.

Which European Zendesk alternative is best for enterprise?

Serviceware, Matrix42, USU IT Service Management and HaloITSM are enterprise-focused. OTRS and OTOBO also serve large teams with ITIL-aligned workflows.

Which European tool is best for IT service management?

GLPI, OTOBO, Znuny, EasyVista Service Manager, Serviceware, OMNITRACKER IT Service Management Center, TOPdesk, Matrix42, HaloITSM, iTop, ConSol CM/Helpdesk, HEINZELMANN Service.Desk and USU IT Service Management are built for ITSM.

Can I migrate my Zendesk data to a European alternative?

Jitbit, Zammad, LiveAgent and Plain offer a built-in Zendesk importer. eDesk, Customerly, Znuny and SupportPal provide a migration service.

You might also be interested in

AI Agents for Customer ServiceIT Onboarding & Device ProvisioningHelp Desk & Customer SupportAlternative to FreshdeskAlternative to Intercom