Gmelius vs Zendesk
Last updated October 2026
Looking for a European alternative to Zendesk? Here's how Gmelius compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: Gmelius. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
Gmail-native shared inboxes and AI email assistants for teams
Cloud-based customer service software with ticketing and messaging.
Headquarters
🇨🇭 CH
🇺🇸 US · 2007
EU data residency
Not offeredCompany Data is hosted on Google Cloud infrastructure and may be accessed by sub-processors in the United States.
Available on some plansEU data residency available on Enterprise and Enterprise Plus plans.
DSGVO / GDPR
Yes
Yes
Certifications
ISO 27001, ISO 27017, ISO 27018, SOC 2 Type II
ISO 27001, SOC 2 Type II
Price from
$19/user/mo
$19/mo
Free plan
No
No
Open Source
No
No
Ratings
Integrations
Google Workspace (Gmail, Google Groups, Google Calendar, Google Meet, Google Workspace Admin), Slack, Trello, Salesforce, HubSpot +5
Slack, Salesforce, Shopify, Mailchimp, Jira +3
Where each one wins
Gmelius
Strengths
- +Gmail-native workflow with no new interface to learn
- +Shared inbox with assignment, status tracking and internal notes
- +Collaboration via shared labels, templates and comments
- +Email-based task tracking without a separate tool
- +Automation rules and sequences for follow-ups and responses
- +Suitable for small teams and Google Workspace users
- +Multi-domain support for teams across different Gmail or Workspace domains
- +Competitive entry-tier pricing against similar tools
Limitations
- −Occasional slowdowns in email or thread loading
- −Google Workspace-only, no Outlook or mixed email support
- −Setup complexity for shared inboxes, aliases and advanced rules
Zendesk
Strengths
- +Highly customizable workflows
- +Strong reporting and analytics
- +Extensive integration ecosystem
- +Reliable uptime and performance
Limitations
- −Steep learning curve for new users
- −Higher cost for advanced features
- −Complex setup for large teams
- −Limited free plan functionality
Data residency & compliance
Gmelius
Zendesk
EU data residency
Not offeredCompany Data is hosted on Google Cloud infrastructure and may be accessed by sub-processors in the United States.
Available on some plansEU data residency available on Enterprise and Enterprise Plus plans.
Transfer mechanism
not established
Standard Contractual Clauses
Certifications
ISO 27001, ISO 27017, ISO 27018, SOC 2 Type II
ISO 27001, SOC 2 Type II
Pricing
Gmelius
- Meli $19/user/month billed annuallyAI personal assistant for Gmail · Drafts email replies · Sorts and classifies emails
- Growth $25/user/month billed annuallyAI assistants and team collaboration · Unlimited shared inboxes and labels · Automation rules and auto-assignments
- Pro $40/user/month billed annuallyAI dispatching assistants · CRM integrations (Salesforce, HubSpot) · Advanced team analytics
- Enterprise Custom pricing customBespoke AI assistants · Custom integrations and reports · No usage caps
Prices may vary; yearly prepayment offers up to 25% discount. Free 7-day trial of Growth plan.
Zendesk
- Suite Team $19 per agent/monthBasic ticketing · Email and chat support · Billed annually
- Suite Growth $49 per agent/monthAdvanced reporting · Automated workflows · Billed annually
- Suite Professional $99 per agent/monthCustomizable dashboards · Multi-language support · Billed annually
- Suite Enterprise On request per agent/monthEU data residency · Advanced security features · Custom SLA policies
Pricing varies by region and plan. Enterprise plans require a custom quote.
Features
Gmelius
- Shared inboxes and email collaboration
- Turn Google Groups or email addresses into team inboxes, Assign and delegate conversations, Share drafts, labels, and internal notes, Use collision detection to avoid duplicate replies
- Boards and task management
- Turn shared inboxes or Gmail labels into Kanban boards, Manage conversation status and due dates, Sync boards with Trello
- Automation and outreach
- Create rules for auto-replies, categorization, and routing, Use email templates and shareable sequences, Automate assignment and delegation
- AI assistants
- Draft replies with AI, Sort and classify incoming emails, Dispatch conversations automatically, Design automation flows
- Scheduling
- Insert meeting availability into emails, Collect pre-meeting questions, Connect with Google Calendar and Google Meet
Zendesk
- Ticketing and Workflows
- Automated ticket routing, Custom ticket fields, SLA management, Macros and shortcuts
- AI and Automation
- AI-powered bots for customer queries, Automated responses, Answer Bot for self-service, Macro suggestions
- Reporting and Analytics
- Custom dashboards, Pre-built reports, Real-time analytics, Customer satisfaction (CSAT) tracking
- Integrations and Extensions
- Pre-built apps and integrations, Zendesk Marketplace, API access, Webhooks
- Security and Compliance
- Role-based permissions, Two-factor authentication (2FA), Data encryption in transit and at rest, GDPR compliance tools