tech from europe
Help Desk & Customer Support

Znuny

🇩🇪 DE · Free plan · paid from $4,499/yr

Open-source helpdesk and ITSM platform for IT teams

GDPROpen sourceFree planISO/IEC 27001:2022SOC 2
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Znuny is a German open-source helpdesk and ITSM platform built on the OTRS Community Edition. It offers multichannel ticketing, workflow automation, a knowledge base, and self-service portals. The software is free to self-host, with optional managed hosting and support plans. SOC 2 and ISO 27001 certified.

Features

Communication

  • Unified ticket history for email, phone, web portal, API, and monitoring alerts

Security and permissions

  • Granular roles and access rights
  • Identity management integration
  • Password policies and two-factor authentication
  • SSL data transfer
  • Email encryption and signing with PGP or S/MIME

Ticket and business-object management

  • Management of tickets, customer users, companies, and FAQ entries
  • Statistics, configuration items, and service catalogs
  • Drafts, internal and external notes, bulk actions
  • Links between objects
  • SLA management

Automation and processes

  • Automated routing, classification, and escalations
  • Notifications and state changes
  • Multi-step business processes

Knowledge and self-service

  • Built-in FAQ/knowledge base
  • Customer self-service portal
  • Satisfaction surveys

Reporting

  • Custom statistics and reports
  • KPI dashboards
  • Scheduled report delivery
  • CSV, Excel, and PDF exports

Customization

  • Flexible dynamic fields
  • Modular add-ons
  • Full access to open-source code
  • Over 2,000 configuration options

Pricing

Open Source
Free No subscription
  • No licensing fees
  • Full customization
  • Community support
Silver
$4,499/year or €4,250/year or 5,800 CHF/year per year
  • Professional support
  • Long-term stability
  • Priority access to updates
Gold
$9,999/year or €9,999/year or 13,700 CHF/year per year
  • Enhanced support
  • Extended SLA guarantees
  • Advanced customization options
Platinum
$28,999/year or €24,900/year or 31,700 CHF/year per year
  • Premium support
  • Highest SLA guarantees
  • Full feature access
  • Dedicated account manager

Prices vary by currency. Core software is open source and free to use.

EU Trust Profile

What we verified against public sources, last checked 2026-10-26. Every point links to its evidence.

We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.

Work at Znuny?

This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (DE) and the compliance points we checked against public sources — the date on it is the date we last checked.

Znuny — verified European company on tech-from-europe.euZnuny — verified European company on tech-from-europe.eu

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Integrations

LDAPApache HTTPD SSOIMAPPOP3SMTPOAuthPGPS/MIMEREST/SOAP (Generic Interface)IcingaZabbixCheckMKOllamaAzure OpenAIOpenAI-compatible endpoints

Znuny: frequently asked questions

How much does Znuny cost?
Znuny has a free plan; paid plans start at $4,499/yr. Plans: Silver ($4,499/yr), Gold ($9,999/yr), Platinum ($28,999/yr). Prices vary by currency. Core software is open source and free to use.
Which tools does Znuny integrate with?
Znuny connects with LDAP, Apache HTTPD SSO, IMAP, POP3, SMTP, OAuth, PGP and S/MIME, plus 7 more integrations we found.

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Feature, pricing and integration details are based on web research (as of 2026-10-26), without guarantee, errors are possible. The vendor's website prevails.