TOPdesk

🇳🇱 NL · from €51/agent/mo

4.3/5· 146 reviews across 3 portals

Dutch helpdesk software for IT and facility management with transparent per-agent pricing and EU-hosted data.

EU hostedGDPRISO 27001

TOPdesk is a helpdesk and service management platform from the Netherlands, designed for IT and facility teams. It offers ticketing, asset management, SLA tracking, and no-code workflow customization. Data is processed on ISO 27001-certified Microsoft Azure servers in the EU. Pricing is public and scales with the number of concurrent agents, with no limit on end users.

Replaces

TOPdesk is sought as a European alternative to:

Freshdesk

Intercom

Zendesk

EU Trust Profile

6 of 9 criteria verified with evidence, last checked 2026-08-03. Every ✓ links to its source.

Data Processing Agreement (DPA)Template available for customers
A Data Processing Agreement (DPA) template is provided for customer use as part of the SaaS service.
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Trust center / security page
The SaaS Information page serves as the central source for security, hosting, and compliance details.
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EU data residencyFrance (EU)
All TOPdesk SaaS customer data is stored on servers located in France.
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Public sub-processor list
No public sub-processor list is provided by TOPdesk.
ISO 27001Certification held
TOPdesk SaaS is certified under ISO 27001.
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SOC 2Annual audit (April 1 – March 31)
The SOC 2 certification covers TOPdesk SaaS and its subcontractors.
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BSI C5not verified
TISAXnot verified
German-language support
German-speaking support is available from the Kaiserslautern office.
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