Where does TOPdesk store its data?

Customers can select EU-based hosting regions for data residency. Data Processing Agreement template provided upon request via account manager.

Help Desk & Customer Support

TOPdesk

🇳🇱 NL

4.3/5· 146 reviews across 3 portals

Dutch helpdesk software for IT and facility management with transparent per-agent pricing and EU-hosted data.

EU hostedGDPRISO 27001

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TOPdesk is a helpdesk and service management platform from the Netherlands, designed for IT and facility teams. It offers ticketing, asset management, SLA tracking, and no-code workflow customization. Data is processed on ISO 27001-certified Microsoft Azure servers in the EU. Pricing is public and scales with the number of concurrent agents, with no limit on end users.

Replaces

TOPdesk is sought as a European alternative to:

Freshdesk

Intercom

Zendesk

EU Trust Profile

What we verified against public sources, last checked 2026-09-29. Every point links to its evidence.

EU data residencyEU (Microsoft Azure, managed from NL/BE/DE/DK)
Customers can select EU-based hosting regions for data residency.
Evidence →
European legal entityTOPdesk Nederland B.V., Delft (NL); TOPdesk Deutschland GmbH, Kaiserslautern (DE)
Legal entities with registered seats in the Netherlands and Germany.
Evidence →
Data Processing Agreement (DPA)
Data Processing Agreement template provided upon request via account manager.
Evidence →
Public sub-processor list
Published list includes Microsoft Azure, Cloudflare, and other sub-processors.
Evidence →
Trust center / security page
Centralized security, architecture, and compliance portal.
Evidence →
ISO 27001
Mapped through SOC 2 framework and security practices.
Evidence →
SOC 2Annual audit (April 1 – March 31)
Evidence →
Documented data exportOData, REST API, open standards
Backups and exports provided during contract and upon termination.
Evidence →
Local-language support
Dedicated local support for German and French.
Evidence →

We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.

Work at TOPdesk?

This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (NL) and the compliance points we checked against public sources — the date on it is the date we last checked.

TOPdesk — verified European company on tech-from-europe.eu

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Reviews

Ratings across portals

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TOPdesk: frequently asked questions

Where does TOPdesk store its data?: Customers can select EU-based hosting regions for data residency. Data Processing Agreement template provided upon request via account manager.

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