TOPdesk

🇳🇱 NL

4.3/5· 146 reviews across 3 portals

Dutch helpdesk software for IT and facility management with transparent per-agent pricing and EU-hosted data.

EU hostedGDPRISO 27001

TOPdesk is a helpdesk and service management platform from the Netherlands, designed for IT and facility teams. It offers ticketing, asset management, SLA tracking, and no-code workflow customization. Data is processed on ISO 27001-certified Microsoft Azure servers in the EU. Pricing is public and scales with the number of concurrent agents, with no limit on end users.

Replaces

TOPdesk is sought as a European alternative to:

Freshdesk

Intercom

Zendesk

EU Trust Profile

What we verified against public sources, last checked 2026-08-12. Every point links to its evidence.

EU data residency
TOPdesk SaaS environments are managed from the European Union, with hosting in the Netherlands.
Evidence →
Data Processing Agreement (DPA)
A Data Processing Agreement (DPA) template is available on the SaaS Information page.
Evidence →
Trust center / security page
The SaaS Information page serves as the dedicated security and compliance page.
Evidence →
ISO 27001
TOPdesk holds ISO 27001 certification.
Evidence →
SOC 2
TOPdesk holds SOC 2 certification, audited annually by an external auditor.
Evidence →
Local-language support
German-speaking in-house support is available from Kaiserslautern, Germany.
Evidence →

We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.

Work at TOPdesk?

This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (NL) and the compliance points we checked against public sources — the date on it is the date we last checked.

TOPdesk — verified European company on tech-from-europe.eu

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