How much does Zammad cost?

Zammad starts at €7/mo. Plans: Starter v2 (Hosted) (€7/mo), Professional v2 (Hosted) (€16/mo), Plus v2 (Hosted) (€25/mo), Business (Self-Hosted) (€2,999/yr), Enterprise (Self-Hosted) (€5,999/yr), Corporation (Self-Hosted) (€9,999/yr). All hosted prices exclude VAT. AI features are optional and charged at €0.03 per AI call.

Which tools does Zammad integrate with?

Zammad connects with i-doit, Icinga, Nagios, Clearbit, Microsoft Exchange, Telegram, Facebook and Microsoft Teams, plus 9 more integrations we found.

Where does Zammad store its data?

Hosted customer data is stored exclusively in German data centers. Available for hosted and self-hosted instances with a service contract.

Help Desk & Customer Support

Zammad

🇩🇪 DE · from €7/mo

4.5/5· 18 reviews across 3 portals

Open-source helpdesk software with EU-hosted data and unlimited agents in the free self-hosted edition.

EU hostedGDPROpen sourceISO 27001

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Zammad is an open-source ticketing system for multi-channel customer support, built in Germany. It consolidates email, phone, chat, social media and web forms into a single interface. Hosted plans run in German data centers; self-hosting is free with unlimited agents. GDPR-compliant with built-in privacy workflows and optional EU-hosted AI.

Replaces

Zammad is sought as a European alternative to:

Freshdesk

Intercom

Zendesk

Features

Communication Channels

Email support
Web forms
Bidirectional SMS communication
Chat and Telegram integration (plan-dependent)
Facebook and WhatsApp support (Plus plan)
Phone support (Plus plan, 8x5 CET)

Ticket and Workflow Management

Text modules and macros
Multilingual ticket handling
Ticket history and mentions/watch
Triggers and schedulers
Business hours and branding options
Service Level Agreements (SLAs) and individual roles

Knowledge Base

Monolingual knowledge base (Professional plan)
Multilingual knowledge base (Plus plan)

Reporting

Standard reporting features
Advanced reporting via Elasticsearch and Grafana

Security

PGP email encryption and signing
Two-factor authentication (2FA)
Custom password policies and device logging
Single sign-on (SSO) via SAML, OpenID Connect, or Shibboleth
S/MIME email encryption and signing
External authentication via OAuth (Twitter, Facebook, LinkedIn, Google)

Pricing

Starter v2 (Hosted)

€7 (annual) / €9 (monthly) per agent / month

Up to 5 agents
Email and web form channels
10 MB attachments, 20 GB storage
SSL encryption and 2FA

Professional v2 (Hosted)

€16 (annual) / €18 (monthly) per agent / month

Up to 35 agents
Chat and Telegram channels
SLAs and individual roles
Monolingual knowledge base
35 MB attachments, 50 GB storage

Plus v2 (Hosted)

€25 (annual) / €27 (monthly) per agent / month

Unlimited agents
Phone, Facebook, and WhatsApp channels
Core workflows and expert mode
Multilingual knowledge base
50 MB attachments, 150 GB storage

Business (Self-Hosted)

€2,999 per year

Email support (Mon-Fri 9:00–17:00 CET)
6-hour max response time
15 service requests per year
Bug escalations and security advisories

Enterprise (Self-Hosted)

€5,999 per year

Extended support (8:00–18:00 CET)
Phone support
4-hour max response time
45 service requests per year

Corporation (Self-Hosted)

€9,999 per year

Extended support (8:00–20:00 CET)
2-hour max response time
95 service requests per year
Patch and minor release updates

All hosted prices exclude VAT. AI features are optional and charged at €0.03 per AI call.

EU Trust Profile

What we verified against public sources, last checked 2026-09-26. Every point links to its evidence.

EU data residencyGermany
Hosted customer data is stored exclusively in German data centers.
Evidence →
European legal entityZammad GmbH, Berlin (DE)
Evidence →
Data Processing Agreement (DPA)
Available for hosted and self-hosted instances with a service contract.
Evidence →
ISO 27001ISO/IEC 27001:2022
Evidence →
SOC 2SOC 2 Type I
Evidence →
Open sourceGNU AGPLv3
Evidence →
Documented data export
Export via REST API, CSV, or system backup on request.
Evidence →
Local-language support
German and English support available.
Evidence →

We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.

Work at Zammad?

This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (DE) and the compliance points we checked against public sources — the date on it is the date we last checked.

Zammad — verified European company on tech-from-europe.eu

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Reviews

Recurring themes, synthesized from public reviews across portals.

What users value

Clean, intuitive interface that simplifies support ticket management across multiple channels
Highly flexible and customizable to fit specific organizational workflows
Open-source and self-hosted, providing full data control and avoiding vendor lock-in
AI features reduce manual effort, saving users several hours per week in support workflows
Centralizes communication channels (email, chat, social media) for unified tracking
Strong integration capabilities with third-party apps, CRMs, and communication tools
No licensing fees for self-hosted deployments, lowering total cost of ownership

Where users see room to improve

· Feature requests are often dismissed as isolated cases, frustrating users seeking improvements
· Documentation and onboarding are lacking, requiring users to engage via GitHub for support
· Lacks professional services automation (PSA) capabilities like invoicing, billable hour tracking, or CMDB

Ratings across portals

Linked facts, we bring ratings from every portal together in one place.

Integrations

i-doitIcingaNagiosClearbitMicrosoft ExchangeTelegramFacebookMicrosoft TeamsiCalWhatsApp BusinessGitHubGitLabSlackMicrosoft 365SipgatePlacetelCheckmk

Zammad: frequently asked questions

How much does Zammad cost?: Zammad starts at €7/mo. Plans: Starter v2 (Hosted) (€7/mo), Professional v2 (Hosted) (€16/mo), Plus v2 (Hosted) (€25/mo), Business (Self-Hosted) (€2,999/yr), Enterprise (Self-Hosted) (€5,999/yr), Corporation (Self-Hosted) (€9,999/yr). All hosted prices exclude VAT. AI features are optional and charged at €0.03 per AI call.
Which tools does Zammad integrate with?: Zammad connects with i-doit, Icinga, Nagios, Clearbit, Microsoft Exchange, Telegram, Facebook and Microsoft Teams, plus 9 more integrations we found.
Where does Zammad store its data?: Hosted customer data is stored exclusively in German data centers. Available for hosted and self-hosted instances with a service contract.

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Feature, pricing and integration details are based on web research (as of 2026-08-03), without guarantee, errors are possible. The vendor's website prevails.