ConSol CM/Helpdesk
🇩🇪 DE · from €149/user/mo
ITIL-aligned helpdesk with workflow automation and EU hosting
Features
Ticketing and IT service management
- Request, Incident, Problem, and Change Management
- Automatic ticket creation from forms and email
- Multi-level support routing and subtickets
- Search for similar tickets
Communication and collaboration
- Integrated email client
- Text-module templates
- Internal messaging
- Collaboration tools
Assets and configuration data
- Built-in CMDB
- Configurable product database
- Link hardware, software, infrastructure, contracts, and SLAs to tickets
Self-service and knowledge
- Internal and external users submit and track tickets
- Access to solution templates and FAQs
- Knowledge base
Workflow configuration and automation
- Web Admin Suite for process configuration
- Graphical Process Design Editor
- Workflow-based routing
Security and auditability
- Role-based permissions
- Audit-proof logging
- GDPR-compliant cloud data storage in German data centers
Pricing
- Monthly billing
- Base price for 6+ Named Users
- Monthly billing
- Concurrent user access
- One-time payment
- Free test system with valid maintenance contract
- Monthly billing
- Named User model
- Monthly billing
- Concurrent User model
14-day free trial available, extendable on request. Server license fees may apply for on-premise subscriptions.
EU Trust Profile
What we verified against public sources, last checked 2026-11-02. Every point links to its evidence.
- Evidence →EU data residency
ConSol CM Cloud stores data exclusively in AWS data centers in Frankfurt, Germany.
- Evidence →European legal entity
The legal notice names ConSol Consulting & Solutions Software GmbH with a registered seat in Munich, Germany.
- Evidence →ISO 27001
ISO 27001 certification is claimed in the FAQ.
- Evidence →Self-hosting available
On-premises deployment is confirmed in the FAQ.
- Evidence →Documented data export
ETL supports runtime data import and export.
- Evidence →Local-language support
German-language support is included with a maintenance contract.
We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.
Work at ConSol CM/Helpdesk?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (DE) and the compliance points we checked against public sources — the date on it is the date we last checked.
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Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Highly configurable workflows for ticket lifecycles, tasks and service processes
- Stable, long-term system for support requests, incidents and development workflows
- Centralized case history and communications in one place
- Responsive, personal support and helpful project teams during implementation
- Intuitive everyday ticket handling once configured
- Ability to perform some administrative changes via CM/WAS without deep technical effort
- Modular structure allows adaptation to diverse business processes
- Cost-efficient for the functionality offered
Where users see room to improve
- · Steep learning curve due to extensive configuration and training requirements
- · Search functions and filters are limited when retrieving historical information
- · UI could be more modern and streamlined
Integrations
ConSol CM/Helpdesk: frequently asked questions
- How much does ConSol CM/Helpdesk cost?
- ConSol CM/Helpdesk starts at €149/user/mo. Plans: Cloud, Named User (€149/user/mo), Cloud, Concurrent User (€149/mo), On-premise purchase (€9,900), On-premise subscription, Named User (€275/user/mo), On-premise subscription, Concurrent User (€275/user/mo). 14-day free trial available, extendable on request. Server license fees may apply for on-premise subscriptions.
- Which tools does ConSol CM/Helpdesk integrate with?
- ConSol CM/Helpdesk connects with baramundi Management Suite, Microsoft Outlook, Microsoft SCCM, Snow License Manager, OCS Inventory, MDM, Empirum and CM/Phone (CTI), plus 4 more integrations we found.
- Where does ConSol CM/Helpdesk store its data?
- ConSol CM Cloud stores data exclusively in AWS data centers in Frankfurt, Germany.
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Feature, pricing and integration details are based on web research (as of 2026-11-02), without guarantee, errors are possible. The vendor's website prevails.