Dixa
🇩🇰 DK · from €89/mo
4.2/5· 457 reviews across 5 portals
Danish omnichannel helpdesk with EU hosting and AI agents
Replaces
Dixa is sought as a European alternative to:
Features
Omnichannel Communication
- Unified agent workspace (Team Hub) for all channels
- Phone, email, live chat, WhatsApp, Instagram, Facebook Messenger, SMS, and contact forms
- Single conversation view across all touchpoints
AI Capabilities
- Mim AI Agent for autonomous handling of inquiries in 30+ languages
- 24/7 availability for refunds, tracking, order changes, and FAQs
- AI Co-Pilot for response suggestions, drafts, translations, and sentiment detection
Intelligent Routing and Call Center
- Skills-based routing and VIP customer prioritization
- Overflow and failover rules, real-time queue visibility
- IVR, call recording, customer callback scheduling, voicemail transcription
Customer Context and Management
- Customer timeline with previous conversation summaries
- CRM and e-commerce integration, custom attributes and tags
- Automatic customer recognition and conversation history
Automation and Workflow
- Automation builder with advanced automations and macros
- Side conversations, internal notes, @mentions
- Flow editor for custom workflows
Analytics and Quality Assurance
- Real-time and historical analytics, queue dashboards
- SLA analysis and custom branded surveys
- Quality assurance with custom scorecards and optional AI Auto QA
Pricing
- Omnichannel support (phone, email, chat, social, forms)
- Mim AI Agent included
- Intelligent routing, IVR, call recording
- Everything in Growth
- Routing with external data, knowledge-centered service
- Advanced automations and third-party AI integrations
- Everything in Ultimate
- Single sign-on (SSO), advanced AI intent detection
- Custom user roles, multiple organizations, enterprise API limits
AI usage (Mim AI Agent) billed separately at €0.35 per conversation. No free plan or self-serve trial.
EU Trust Profile
4 of 9 criteria verified with evidence, last checked 2026-08-14. Every ✓ links to its source.
- Evidence →Data Processing Agreement (DPA)
The Data Processing Agreement (DPA) is publicly available and incorporated into the Terms of Service.
- Trust center / security pagenot verified
- Evidence →EU data residency
EU customer data is hosted in Dixa’s EU datacenter, including AWS in Ireland.
- Evidence →Public sub-processor list
A public list of third-party services and subprocessors is available.
- ISO 27001not verified
- Evidence →SOC 2
Dixa holds SOC 2 Type I and Type II certifications.
- BSI C5not verified
- TISAXnot verified
- Local-language supportnot verified
German language support is available, as indicated by German terms in the DPA.
✓ verified: publicly documented at the linked source on the check date. ✗ not offered: the vendor documents that they do not provide it. – not verified: we found no public evidence either way — not a finding against the vendor. The vendor's own information prevails.
Work at Dixa?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (DK) and the compliance claims we checked against public sources — the date on it is the date we last checked.
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Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Intuitive, user-friendly interface with quick onboarding for new agents
- Unified omnichannel workspace (phone, email, chat, WhatsApp, social messaging, SMS)
- AI agent (Mim) resolves inquiries end-to-end across chat, email, and WhatsApp
- AI Co-Pilot provides real-time assistance with suggested replies, translation, and summaries
- No-code Conversation Engine for building routing rules and automations
- Real-time dashboards, Auto QA, and performance monitoring for visibility
- Cloud-based architecture with no on-prem maintenance required
- Cost-effective compared to alternatives, with ability to retain existing phone numbers
Where users see room to improve
- · High starting price ($109/user/month) and seat minimums with unclear contract terms
- · Integration glitches, missing text-channel capabilities, and usage caps on messaging/video tools
- · Analytics and reporting features lack depth for deeper performance insights
Ratings across portals
Linked facts, we bring ratings from every portal together in one place.
Integrations
Feature, pricing and integration details are based on web research (as of 2026-08-14), without guarantee, errors are possible. The vendor's website prevails.