Dixa
🇩🇰 DK · from €89/mo
4.2/5· 457 reviews across 5 portals
Danish omnichannel helpdesk with EU hosting and AI agents
Replaces
Dixa is sought as a European alternative to:
Features
Omnichannel Communication
- Unified agent workspace (Team Hub) for all channels
- Phone, email, live chat, WhatsApp, Instagram, Facebook Messenger, SMS, and contact forms
- Single conversation view across all touchpoints
AI Capabilities
- Mim AI Agent for autonomous handling of inquiries in 30+ languages
- 24/7 availability for refunds, tracking, order changes, and FAQs
- AI Co-Pilot for response suggestions, drafts, translations, and sentiment detection
Intelligent Routing and Call Center
- Skills-based routing and VIP customer prioritization
- Overflow and failover rules, real-time queue visibility
- IVR, call recording, customer callback scheduling, voicemail transcription
Customer Context and Management
- Customer timeline with previous conversation summaries
- CRM and e-commerce integration, custom attributes and tags
- Automatic customer recognition and conversation history
Automation and Workflow
- Automation builder with advanced automations and macros
- Side conversations, internal notes, @mentions
- Flow editor for custom workflows
Analytics and Quality Assurance
- Real-time and historical analytics, queue dashboards
- SLA analysis and custom branded surveys
- Quality assurance with custom scorecards and optional AI Auto QA
Pricing
- Omnichannel support (phone, email, chat, social, forms)
- Mim AI Agent included
- Intelligent routing, IVR, call recording
- Everything in Growth
- Routing with external data, knowledge-centered service
- Advanced automations and third-party AI integrations
- Everything in Ultimate
- Single sign-on (SSO), advanced AI intent detection
- Custom user roles, multiple organizations, enterprise API limits
AI usage (Mim AI Agent) billed separately at €0.35 per conversation. No free plan or self-serve trial.
EU Trust Profile
What we verified against public sources, last checked 2026-10-02. Every point links to its evidence.
- Evidence →EU data residency
Primary storage of customer personal data is within the EU, with AWS EMEA SARL operating out of Ireland. German data residency is explicitly confirmed.
- Evidence →Data Processing Agreement (DPA)
Standard Data Processing Agreement is publicly available and incorporated into the Terms of Service.
- Evidence →Public sub-processor list
Public list of third-party sub-processors is maintained and accessible.
- Evidence →Trust center / security page
Legal & Compliance hub includes links to security, privacy, and compliance documentation.
- Evidence →SOC 2
Audited by Prescient Assurance. SOC 2 Type II covers security, confidentiality, privacy, and processing integrity over time.
- Evidence →Documented data export
CSV export available in the UI. Dedicated Exports API enables streaming of conversations and message data.
We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.
Work at Dixa?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (DK) and the compliance points we checked against public sources — the date on it is the date we last checked.
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Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Intuitive, user-friendly interface with quick onboarding for new agents
- Unified omnichannel workspace (phone, email, chat, WhatsApp, social messaging, SMS)
- AI agent (Mim) resolves inquiries end-to-end across chat, email, and WhatsApp
- AI Co-Pilot provides real-time assistance with suggested replies, translation, and summaries
- No-code Conversation Engine for building routing rules and automations
- Real-time dashboards, Auto QA, and performance monitoring for visibility
- Cloud-based architecture with no on-prem maintenance required
- Cost-effective compared to alternatives, with ability to retain existing phone numbers
Where users see room to improve
- · High starting price ($109/user/month) and seat minimums with unclear contract terms
- · Integration glitches, missing text-channel capabilities, and usage caps on messaging/video tools
- · Analytics and reporting features lack depth for deeper performance insights
Ratings across portals
Linked facts, we bring ratings from every portal together in one place.
Integrations
Dixa: frequently asked questions
- How much does Dixa cost?
- Dixa starts at €89/mo. Plans: Growth (€89/mo), Ultimate (€139/mo), Prime (€179/mo). AI usage (Mim AI Agent) billed separately at €0.35 per conversation. No free plan or self-serve trial.
- Which tools does Dixa integrate with?
- Dixa connects with Shopify, Magento, WooCommerce, Salesforce, HubSpot, Microsoft Dynamics 365, Ada AI and DigitalGenius, plus 10 more integrations we found.
- Where does Dixa store its data?
- Primary storage of customer personal data is within the EU, with AWS EMEA SARL operating out of Ireland. German data residency is explicitly confirmed. Standard Data Processing Agreement is publicly available and incorporated into the Terms of Service.
Feature, pricing and integration details are based on web research (as of 2026-08-14), without guarantee, errors are possible. The vendor's website prevails.