tech from europe
Help Desk & Customer Support

KIX

🇩🇪 DE · Free plan · paid from €33/mo

Open-source helpdesk and ITSM for IT and technical service teams

EU hostedGDPROpen sourceFree planISO/IEC 27001
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KIX is a German open-source helpdesk and ITSM platform for IT teams, technical service, maintenance and facility management. It offers ticketing, asset management, a self-service portal and SLA management. Cloud hosting is on German servers with ISO 27001 certification. A free on-premises edition is available.

Features

Service desk and ticket management

  • Create and edit tickets
  • Conversation guides and text modules
  • Form designer and checklists
  • Ticket actions and bulk actions
  • Out-of-office handling and maintenance planning

Asset and configuration management

  • Manage infrastructure and operating resources in the CMDB
  • Link assets with tickets and SLAs

Workflow and process automation

  • Automate service processes and recurring tasks
  • Configure REST API endpoints for external tools

Self-service and customer management

  • Manage organizations, customers, and contacts
  • Self-service portal

Knowledge, news, and reporting

  • Manage FAQ entries
  • Create reports
  • Publish news to agents and customers

Field service

  • Field Agent app for Android and iOS
  • Offline form input and checklists
  • File attachments

Team work management

  • Kanban board with drag-and-drop
  • Bulk actions
  • Team workload heat map

Security and administration

  • OpenID Connect
  • Multifactor authentication
  • S/MIME encryption
  • Kubernetes support

Pricing

KIX Start
Free On-premises only
  • Limited functionality
  • No support
  • No maintenance
KIX Pro Business
from €33 per month / agent Cloud: graduated pricing based on agent count. On-premises: from €3,690 (10–250 agents)
  • Cloud: up to 20 agents: €33, 21–50: €30, 51–100: €27, 101–200: €24, 200+: €21
  • 12-month contract, monthly billing in arrears
  • On-premises: packages for 10–250 agents
KIX Pro Enterprise
On request Cloud: from 30 agents. On-premises: from 250 agents
  • 1-hour response time for critical failures
  • 48 support calls per year

Free trial available. Pricing varies by agent count and deployment type.

EU Trust Profile

What we verified against public sources, last checked 2026-10-25. Every point links to its evidence.

  • European legal entity

    Registered at Amtsgericht Chemnitz, HRB 23192.

    Evidence →
  • Self-hosting available

    On-premises deployment is documented for customer operation.

    Evidence →
  • Open source

    KIX editions are subject to open-source licences, including GPL where applicable.

    Evidence →
  • Documented data export

    CSV export of service contracts and table contents is documented.

    Evidence →
  • Local-language support

    Support hours are documented for German-language support.

    Evidence →

We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.

Work at KIX?

This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (DE) and the compliance points we checked against public sources — the date on it is the date we last checked.

KIX — verified European company on tech-from-europe.euKIX — verified European company on tech-from-europe.eu

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Reviews

Recurring themes, synthesized from public reviews across portals.

Where users see room to improve

  • · Limited independent review evidence to confirm recurring user sentiment
  • · Plan limitations: KIX Start lacks support and maintenance, some features reserved for Pro or add-ons

Integrations

baramundi Management SuiteopsiDeskcenter Management SuiteOpenCeliumPostgreSQLMariaDBMicrosoft SQL ServerADLDAPKerberosOpenID Connect

KIX: frequently asked questions

How much does KIX cost?
KIX has a free plan; paid plans start at €33/mo. Free trial available. Pricing varies by agent count and deployment type.
Which tools does KIX integrate with?
KIX connects with baramundi Management Suite, opsi, Deskcenter Management Suite, OpenCelium, PostgreSQL, MariaDB, Microsoft SQL Server and AD, plus 3 more integrations we found.

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Feature, pricing and integration details are based on web research (as of 2026-10-25), without guarantee, errors are possible. The vendor's website prevails.