HelpSpace
🇩🇪 DE · from $12/user/mo
4.8/5· 89 reviews across 5 portals
German helpdesk software with EU hosting and multi-channel ticketing
Replaces
HelpSpace is sought as a European alternative to:
Features
Ticket and Task Management
- Unified ticket inbox for multi-channel requests
- Kanban-style task boards for workflow visualization
- Ticket watchers and agent/team assignment
- Round robin assignment
- Internal notes and send later options
Customer Self-Service and Knowledge Base
- Embeddable help widgets for websites/apps
- Three documentation styles: Help Center, Documentation, Blog
- Multi-language support, article versioning, and ratings
- Custom scripts, CSS, password login, and custom domains
Customer and Organization Management
- Structured overview of customer interactions
- Organization and contact management
Reporting and Analytics
- Support reports for workflow optimization
- Agent performance reports for customer satisfaction insights
Automation and Customization
- Rules and automation for workflow efficiency
- Custom auto-replies, signatures, tags, and fields
Security and Compliance
- Two-factor authentication
- GDPR compliance
- Single sign-on (SSO) support
Pricing
- 2–5 users
- 2 email channels
- 1 docs site
- 2 task boards
- 2–15 users
- 4 email channels
- 3 docs sites
- 4 task boards
- Multi-language docs and article versioning
- 5+ users (unlimited)
- 10 email channels
- 5 docs sites
- 10 task boards
- AI features (GDPR-compliant)
- Single sign-on (SSO)
- Concierge onboarding
Prices exclude VAT and local taxes. Add-ons available for additional channels, task boards, and docs sites.
EU Trust Profile
3 of 9 criteria verified with evidence, last checked 2026-08-15. Every ✓ links to its source.
- Evidence →Data Processing Agreement (DPA)
A Data Processing Agreement (DPA) can be signed with HelpSpace.
- Trust center / security pagenot verified
- Evidence →EU data residencyHosted exclusively in data centers within the European Union
- Public sub-processor listnot verified
- Evidence →ISO 27001Data centers are ISO 27001 certified
- SOC 2not verified
- BSI C5not verified
- TISAXnot verified
- Local-language supportnot verified
✓ verified: publicly documented at the linked source on the check date. ✗ not offered: the vendor documents that they do not provide it. – not verified: we found no public evidence either way — not a finding against the vendor. The vendor's own information prevails.
Work at HelpSpace?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (DE) and the compliance claims we checked against public sources — the date on it is the date we last checked.
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Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Intuitive and user-friendly interface enabling quick setup and smooth navigation
- Centralizes customer requests from multiple channels into a single inbox
- Enhances internal communication and workflow efficiency for support teams
- Clean, modern design that improves user experience
- Direct integration of knowledge base on websites and apps
- Affordable and scalable for small to mid-sized teams and startups
- Offers good value compared to more expensive help desk alternatives
Where users see room to improve
- · Limited integration options, particularly for social media platforms like Google and Instagram
- · Lacks some advanced features or professional UX polish found in more mature solutions
- · Occasional time delays reported
Ratings across portals
Linked facts, we bring ratings from every portal together in one place.
Integrations
Feature, pricing and integration details are based on web research (as of 2026-08-15), without guarantee, errors are possible. The vendor's website prevails.