OMQ
🇩🇪 DE · from €160/mo
AI customer service automation for help desks and chatbots
Features
Shared knowledge and automation
- Central knowledge base for consistent answers across channels
- Learns from customer and agent interactions
- Supports up to 32 languages
Website self-service
- Intelligent help page with answer suggestions as customers type (OMQ Help)
- Contact form with pre-submission answer suggestions (OMQ Contact)
Chat and messaging
- Website and messaging channel chatbot (OMQ Chatbot) with small talk, text segmentation, images and links
- Hand-off to human agents or background action triggers
- Automated phone inquiry handling (OMQ Voice Bot)
Email and ticket automation
- Automated detection and replies to incoming email requests (OMQ Reply)
- Reply template suggestions for agents in existing ticket systems (OMQ Assist)
- Documentation of solved requests as tickets
Service-process automation
- AI Agents retrieve information and execute service actions via system integrations
- Examples: order status, invoice requests, cancellations, address changes
Integrations
- Helpdesk: Zendesk, Zammad, Freshdesk, OTRS, Znuny, Intercom
- Chat and messaging: WhatsApp, Microsoft Teams, Lime Connect, Instagram Direct, Facebook Messenger
- ERP: Xentral, JTL, weclapp, Microsoft Dynamics 365 Business Central
Pricing
- 1x Help page, 1x Contact form or 1x Chatbot
- 3x process automation
- Unlimited topics and categories
- 1,000 requests
- 3x Help page, 3x Contact form, 1x Chatbot on ChatGPT level
- 10x process automation
- Unlimited topics and categories
- 5,000 requests
- 3x Help page, 3x Contact form, 1x Chatbot on ChatGPT level, 1x Email Bot
- 10x process automation
- Unlimited topics and categories
- 5,000 requests, reports, agent forwarding
- 10x Help page, 10x Contact form, 3x Chatbot on ChatGPT level, 3x Email Bot
- 25x process automation
- Unlimited topics and categories
- 15,000 requests, reports, 3 languages, quarterly data analysis, 10 live-chat seats, WhatsApp integration
- Flexible modules: Help page, Contact form, Chatbot, Email Bot, process automation
- Unlimited topics and categories
- Flexible requests, reports, individual modules
- Up to 32 languages, data analysis on request, personal account manager on request
Prices plus VAT. Additional €100/month per extra chatbot. Email Bot may involve one-time integration costs. Yearly and two-year billing options available at reduced rates.
EU Trust Profile
What we verified against public sources, last checked 2026-10-30. Every point links to its evidence.
- Evidence →European legal entity
OMQ GmbH is registered in Berlin, Germany, with Amtsgericht Charlottenburg HRB 127833 B.
- Evidence →Data Processing Agreement (DPA)
OMQ provides a Data Processing Agreement (DPA) as part of its contract terms when acting as a processor.
- Evidence →ISO 27001
OMQ claims ISO 27001 certification on its conversational commerce page.
- Evidence →Local-language support
OMQ provides product support in German via its dedicated support page.
We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.
Work at OMQ?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (DE) and the compliance points we checked against public sources — the date on it is the date we last checked.
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Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Centralized knowledge base for consistent service information across channels
- Automates routine inquiries, reducing repetitive questions for staff
- Faster responses with fewer follow-ups due to upfront form details
- Efficient ticket routing to appropriate teams or folders
- Intuitive admin interface and fast, competent support
- Smooth integration with CRM and helpdesk systems
- Reduces support workload while improving response accuracy
Where users see room to improve
- · Ongoing effort required to keep the knowledge base current
- · Occasional misrouting of requests or irrelevant suggested answers
- · Limited suitability for complex or open-ended queries outside customer service
Integrations
OMQ: frequently asked questions
- How much does OMQ cost?
- OMQ starts at €160/mo. Plans: Starter (€160/mo), Essential (€490/mo), Business (€1,300/mo), Corporate (€3,000/mo). Prices plus VAT. Additional €100/month per extra chatbot. Email Bot may involve one-time integration costs. Yearly and two-year billing options available at reduced rates.
- Which tools does OMQ integrate with?
- OMQ connects with Zendesk, Zammad, Freshdesk, OTRS, Znuny, Intercom, WhatsApp and Microsoft Teams, plus 7 more integrations we found.
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Feature, pricing and integration details are based on web research (as of 2026-10-30), without guarantee, errors are possible. The vendor's website prevails.