VisionFlow
🇸🇪 SE · from €1.90/user/mo
Swedish helpdesk and service management platform with workflows and AI
Features
Core platform and case management
- Case management and ticketing
- Workflows and process support
- Views, dashboards, and reports
- User permissions and configuration
- Document management and approvals
- Mobile access, tagging, and advanced search
CRM
- Case management for customer contacts
- Contact-person management
- Files and information on CRM objects
- Links between products/services and contracts
- Connection to Asset Management
- Access management for external parties
Customer support
- Support Center portal for customers and end users
- Product/service catalog (CMDB)
- Email ticket management
- Knowledge base
- Real-time support chat
Project management
- Project tracking
- Phases, iterations, and milestones
- Resource allocation and management
- Financial capacity
- Project dashboards and reporting
- Kanban and dynamic Gantt charts
Contracts and SLAs
- Contract and agreement management
- Links to businesses, people, and cases
- Document storage
- Renewals
- Extended SLA management
Business chat and signing
- Business/case chat with logging and traceability
- Push functionality
- Internal/external document signing
- Case document and contract signing
- BankID login and signing
AI
- Case and communication summaries
- Automatic categorization and labels
- Related items and response recommendations
- AI assistant using your data
- Use of your own or VisionFlow’s LLMs
- Smart rules, automation, model training (higher tiers)
- Private-cloud/data-center operation (higher tiers)
- Tailored assistants (higher tiers)
Pricing
- Core case management
- Basic workflows
- Mobile access
- All Small features
- Advanced reporting
- Project management
- All Medium features
- Extended SLA management
- Contract management
- Core case management
- Configurable workflows
- User permissions
- Contact-person management
- Links to products/services and contracts
- Access for external parties
- Customer and end-user portal
- Ticket management
- Centralized knowledge repository
- Email ticket management
- Real-time support chat
- Product/service catalog
- Project tracking and milestones
- Kanban and Gantt charts
- Contract and agreement management
- Renewals and document storage
- Business/case chat with logging
- Company data management
- Internal/external document signing
- BankID login and signing
- Case and communication summaries
- Automatic categorization and labels
- AI assistant using your data
- Related items and response recommendations
- Smart rules and automation
- Model training
- Private-cloud/data-center operation
- Tailored assistants
Prices are per user per month unless noted. Discounts available for 12+ month commitments. Minimum 3 user licenses required. AI plans are per month, not per user. On-premise pricing available on request.
EU Trust Profile
What we verified against public sources, last checked 2026-10-28. Every point links to its evidence.
- Evidence →Data Processing Agreement (DPA)
A standard DPA is provided upon request via support@visionflow.com.
- Evidence →Self-hosting available
An installed/on-premises server version is offered.
- Evidence →Documented data exportXLS, CSV, XML, PDF, RTF
CMDB data export is documented in multiple formats.
- Evidence →Local-language support
Product support is available in German, French, and Spanish.
We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.
Work at VisionFlow?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (SE) and the compliance points we checked against public sources — the date on it is the date we last checked.
Embed code
<a href="https://tech-from-europe.eu/product/visionflow"><img src="https://tech-from-europe.eu/badge/visionflow.svg" alt="VisionFlow — verified European company on tech-from-europe.eu" height="164"></a>Plain HTML: an SVG served from our domain, with no JavaScript, no cookies and no tracking of your visitors. Add ?style=card for the wide variant, or swap .svg for .png where a CMS refuses SVG. Whether you nofollow the link is your call — we do not check.
Claiming the profile with a work email gets you the artwork as PNG, a form for correcting anything we got wrong, and a note whenever we re-check you.
Claim this profile →Something wrong on this page? Write to hello@tech-from-europe.eu with a public link and we will re-check it.
Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Broad functionality covering service management, support, CRM, projects and development in one system
- Deep, customizable email integration for support and communication
- Strong workflow tracking across owners, statuses and departments
- Automated notifications and reporting for case management
- Quick to get started with, with some teams adopting it rapidly
Where users see room to improve
- · Outdated frontend that has changed little over the years
- · Limited end-user customization for data records and configurations
Integrations
VisionFlow: frequently asked questions
- How much does VisionFlow cost?
- VisionFlow starts at €1.90/user/mo. Plans: Small (€32.90/user/mo), Medium (€52.90/user/mo), Premium (€73.90/user/mo), Base module / Case management (Pick & Choose) (€32.90/user/mo), CRM (€4.90/user/mo), Support Center (€3.90/user/mo), Knowledge Base (€2.90/user/mo), Email Management (€4.90/user/mo), Support Chat (€3.90/user/mo), Product/Service Management / CMDB (€3.90/user/mo), Project Management (€4.90/user/mo), Contract Management (€1.90/user/mo), Business Chat (€2.90/user/mo), Company profiling (€6.90/user/mo), AI Standard (€7.90/mo), AI Pro (€15.90/mo). Prices are per user per month unless noted. Discounts available for 12+ month commitments. Minimum 3 user licenses required. AI plans are per month, not per user. On-premise pricing available on request.
- Which tools does VisionFlow integrate with?
- VisionFlow connects with Twilio, Telavox, Cisco PBX, Dstny, Inmobile, Zisson, Gmail and Google Workspace, plus 21 more integrations we found.
Other vendors in Help Desk & Customer Support
- HelpSpace🇩🇪German helpdesk software with EU hosting and multi-channel ticketing
- GLPI🇫🇷Open-source IT asset management and helpdesk with EU hosting
- Tiledesk🇮🇹Open-source AI helpdesk with EU hosting and self-hosting options
- Dixa🇩🇰Danish omnichannel helpdesk with EU hosting and AI agents
- LiveAgent🇸🇰Omnichannel helpdesk with chat, ticketing and VoIP
- Zammad🇩🇪Open-source helpdesk software with EU-hosted data and unlimited agents in the free self-hosted edition.
- HaloITSM🇬🇧All-in-one ITSM with AI triage and EU data centres
- KIX🇩🇪Open-source helpdesk and ITSM for IT and technical service teams
- OTOBO🇩🇪Open-source helpdesk and ITSM platform with ITIL workflows
- TOPdesk🇳🇱Dutch helpdesk software for IT and facility management with transparent per-agent pricing and EU-hosted data.
- eDesk🇮🇪AI-powered helpdesk for eCommerce teams
- iTop🇫🇷Open-source ITSM and CMDB for IT teams
Feature, pricing and integration details are based on web research (as of 2026-10-28), without guarantee, errors are possible. The vendor's website prevails.