eDesk
🇮🇪 IE · from $39/mo
AI-powered helpdesk for eCommerce teams
Features
Centralize support
- Shared team inbox
- Unified email, live chat and social channels
- Connected online stores
- Order and customer data in tickets
Automate workflows
- AI Agent (billed per resolved outcome)
- Automation rules and workflows
- Snippets, tags and auto-responders
- Bulk edits and templates
- Marketplace/store/channel SLA timers
Personalize responses
- Snippets and saved templates
- Multi-brand views (Enterprise)
- Multi-store views (Enterprise)
Measure performance
- Performance reporting
- CSAT surveys
- Custom dashboards
Knowledge & feedback
- Knowledge base builder
- Review-request automation
Pricing
- 1 store included
- AI Agent at $0.99 per outcome
- Unlimited tickets
- 5 stores included
- AI Agent at $0.99 per outcome
- Unlimited tickets
- 10 stores included
- AI Agent at $0.99 per outcome
- Unlimited tickets
- Unlimited stores
- AI Agent at $0.99 per outcome
- Unlimited tickets
Annual billing saves 20%. AI Agent billed per resolved outcome at $0.99. Add-ons (AI Assist, AI Translate, Feedback) priced separately.
EU Trust Profile
What we verified against public sources, last checked 2026-10-25. Every point links to its evidence.
- Evidence →Data Processing Agreement (DPA)
The Data Processing Addendum is appended to the Privacy Policy.
- Evidence →Public sub-processor list
Amazon Web Services EMEA Sàrl is named as a sub-processor in the DPA.
- Evidence →Documented data export
Ticket lists and reports can be exported as CSV, and admin ticket downloads are provided as password-protected ZIP files containing JSON.
We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.
Work at eDesk?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (IE) and the compliance points we checked against public sources — the date on it is the date we last checked.
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Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Centralizes marketplace and customer messages with order details in one inbox
- Clean, intuitive interface for everyday ticket handling
- Time-saving tools like canned responses, customer-history grouping, and bulk actions
- Prompt, courteous, and effective support team
- Streamlines workflows and reduces response times
Where users see room to improve
- · Pricing can escalate with additional agents and plan selection confusion
- · Annual commitments may limit flexibility, with reported issues recovering unused portions
- · Occasional integration or data accuracy problems (e.g., WhatsApp, eBay delivery dates)
Integrations
eDesk: frequently asked questions
- How much does eDesk cost?
- eDesk starts at $39/mo. Plans: Essential ($39/mo), Growth ($89/mo), Professional ($119/mo). Annual billing saves 20%. AI Agent billed per resolved outcome at $0.99. Add-ons (AI Assist, AI Translate, Feedback) priced separately.
- Which tools does eDesk integrate with?
- eDesk connects with Amazon, eBay, Walmart, Etsy, Allegro, Cdiscount, Kaufland and Newegg, plus 18 more integrations we found.
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Feature, pricing and integration details are based on web research (as of 2026-10-25), without guarantee, errors are possible. The vendor's website prevails.