FreeScout
🇳🇱 NL · Free plan · paid from $4
4.5/5· 463 reviews across 5 portals
Open-source help desk with unlimited agents and self-hosting
Replaces
FreeScout is sought as a European alternative to:
Features
Multichannel Communication
- Email, WhatsApp, Telegram, Facebook, Slack, Live Chat
- SMS tickets via Twilio
- Phone conversations
- Centralized inbox for all customer conversations
Ticket and Conversation Management
- Unlimited support agents, tickets, mailboxes
- Internal notes, forwarding, merging conversations
- Starred and followed conversations
- Auto replies, collision detection, auto-refresh
User Interface and Accessibility
- 100% mobile-friendly
- Multilingual support (30+ languages)
- Screen reader support, dark mode, keyboard shortcuts
- OAuth authentication for Microsoft 365 and Google Workspace
Productivity and Workflow Enhancements
- Saved replies, email commands
- Satisfaction ratings, tags, spam filter
- Kanban boards, checklists, workflows & SLA management
- Snooze conversation, time tracking
Customization and Branding
- Custom fields, folders, styles, email templates
- White-labeling, custom mailbox signatures
- Custom homepage and user fields
Security and Compliance
- Secure by design, GDPR ready
- S/MIME & PGP mail signing and encryption
- Two-factor authentication, IP restriction, reCAPTCHA
- SAML SSO, extra security modules
Pricing
- No per-agent fees
- Open source
- Unlimited agents, tickets, mailboxes
- 2 shared vCPU, 2 GB RAM, 25 GB storage
- Bundled MariaDB, HTTPS, custom domain, SSH access
- Automated backups, SSL, updates
- 24/7 monitoring
- $20 trial credit for 3 days
- 20 GB disk space, unlimited transfer
- Root SSH access, managed firewall
- FreeScout installation included
- Advanced features and integrations
- One-time purchase
Pricing varies by third-party hosting provider. Core software remains free and open source.
EU Trust Profile
What we verified against public sources, last checked 2026-08-20. Every point links to its evidence.
- Evidence →Local-language supportGerman,French,Italian,Spanish
Product support is available in these languages based on user settings.
We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.
Work at FreeScout?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (NL) and the compliance points we checked against public sources — the date on it is the date we last checked.
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Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Gmail-style inbox with minimal training required for agents
- Email-first design lets clients reply without a portal login
- Clean, multi-agent shared inbox with customizable modules
- Self-hosted and open-source for full data control and no vendor lock-in
- Core application is free with unlimited agents, tickets and mailboxes
- Paid modules are one-time purchases, not recurring fees
- Multi-channel support capabilities
- Mobile app available for on-the-go access
Where users see room to improve
- · Setup and maintenance require technical expertise
- · No official Docker image complicates deployment
- · Reporting capabilities are limited compared to commercial tools
Ratings across portals
Linked facts, we bring ratings from every portal together in one place.
Integrations
FreeScout: frequently asked questions
- How much does FreeScout cost?
- FreeScout has a free plan; paid plans start at $4. Plans: InstaPods Build ($7/mo), Elestio Managed Hosting ($11/mo), GlowHost Optimized Cloud VDS ($49.95/mo), Optional Modules ($4). Pricing varies by third-party hosting provider. Core software remains free and open source.
- Which tools does FreeScout integrate with?
- FreeScout connects with Slack, WhatsApp, Telegram, Facebook, Twitter, Jira, Rocket.Chat and WooCommerce, plus 4 more integrations we found.
Feature, pricing and integration details are based on web research (as of 2026-08-14), without guarantee, errors are possible. The vendor's website prevails.