tech from europe
Help Desk & Customer Support

weclapp Helpdesk

🇩🇪 DE · from €55/user/mo

German ERP-integrated helpdesk with ticketing, SLA and self-service portal

EU hostedGDPRISO 27001PCI DSS
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weclapp Helpdesk is a cloud-based ticketing module for the weclapp ERP platform, designed for SMEs. It consolidates customer requests from email, phone and web forms into a single system with transparent ticket history, SLA tracking and a self-service portal. Data is hosted exclusively in Germany in ISO 27001 and PCI DSS certified data centres.

Features

Ticket Management

  • Centralized ticket system for inquiries from prospects, customers, or suppliers
  • Automatic ticket assignment
  • Ticket templates for recurring requests
  • Complete ticket history tracking

Request Intake

  • Email-to-ticket conversion
  • Customer portal for ticket submission
  • Phone-based request intake

Customer Self-Service

  • Branded customer portal with company logo
  • FAQ section for common questions
  • Ticket tracking and submission by customers

Service Processing & Billing

  • SLA support for ticket resolution
  • Ticket invoicing
  • Integration with weclapp order management and customer data

Reporting & Mobile Access

  • Analyses and reports on ticket metrics
  • Mobile-responsive interface for ticket management

Integrations

  • REST API for custom integrations
  • Partner integrations

Pricing

Helpdesk Add-on
from €55 per user / month
  • Centralized ticket management
  • Email-to-ticket conversion
  • Customer portal with FAQ
  • SLA support

Pricing starts at €55 per user per month. Additional ERP plan costs may apply.

EU Trust Profile

What we verified against public sources, last checked 2026-11-04. Every point links to its evidence.

  • European legal entityweclapp GmbH, Kitzingen (DE)

    The contracting entity is registered in Germany.

    Evidence →
  • Data Processing Agreement (DPA)

    A Data Processing Agreement (DPA) is publicly available in German and English.

    Evidence →
  • ISO 27001

    weclapp is integrated into Exact Group B.V.’s ISO/IEC 27001:2022-certified ISMS, with weclapp locations and services in scope.

    Evidence →
  • ISO/IEC 27018

    The Frankfurt data center is certified to ISO 27018.

    Evidence →
  • SOC 2

    The Frankfurt data center is certified to SOC 2.

    Evidence →
  • Documented data exportCSV, Excel

    Customer data can be exported via the Import/Export Wizard and list exports.

    Evidence →
  • Local-language support

    German-language support is confirmed.

    Evidence →

We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.

Work at weclapp Helpdesk?

This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (DE) and the compliance points we checked against public sources — the date on it is the date we last checked.

weclapp Helpdesk — verified European company on tech-from-europe.euweclapp Helpdesk — verified European company on tech-from-europe.eu

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Reviews

Recurring themes, synthesized from public reviews across portals.

What users value

  • Intuitive interface with clear workflow cues for quick onboarding
  • Tickets integrated with CRM, projects, orders and other business records
  • Time tracking on tickets linked directly to billing and invoicing
  • All-in-one system combining helpdesk, CRM and business processes
  • Useful knowledge base and available integrations

Where users see room to improve

  • · Ticket system lacks advanced features like Kanban boards for the price
  • · Support quality varies with reports of slow follow-up and unhelpful responses

Integrations

Office 365OutlookMailchimpCleverReachZendeskTANSSAutotaskAteraWooCommerceDATEV

weclapp Helpdesk: frequently asked questions

How much does weclapp Helpdesk cost?
weclapp Helpdesk starts at €55/user/mo. Pricing starts at €55 per user per month. Additional ERP plan costs may apply.
Which tools does weclapp Helpdesk integrate with?
weclapp Helpdesk connects with Office 365, Outlook, Mailchimp, CleverReach, Zendesk, TANSS, Autotask and Atera, plus 2 more integrations we found.

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Feature, pricing and integration details are based on web research (as of 2026-11-04), without guarantee, errors are possible. The vendor's website prevails.