projectfacts Helpdesk
🇩🇪 DE · from €29/user/mo
Helpdesk module with CRM, project and billing integration
Features
Request intake and tracking
- Email, phone, or customer portal intake
- Unique ticket ID for each request
- Traceable history per ticket
- One-click call-to-ticket conversion
Ticket organization and assignment
- Group tickets by topic or department
- Manage access and editing rights
- Assign handlers by expertise, hierarchy, or capacity
- Sort by status, priority, topic, or handler
Workflow and escalations
- Rule-based escalation steps
- Monitor response deadlines
- Reassign tickets after inactivity
- Move tickets between channels, levels, or departments
Customer self-service and continuity
- Customer portal for ticket submission and tracking
- Visibility of ticket status and activity
- Team-wide ticket visibility to prevent oversight
CRM, projects, and billing integration
- Access tickets from customer records
- Link tickets to projects
- Bill support time to customers
Hosting and access
- GDPR-compliant
- Data hosted in Germany
- Web app accessible on mobile devices
- Option for on-premise deployment
Pricing
- Includes all modules
- No feature restrictions
- Hosting from €10/month (additional)
- Non-binding
- Full feature access
Hosting and support packages are additional. Exact fees depend on chosen options.
EU Trust Profile
What we verified against public sources, last checked 2026-11-04. Every point links to its evidence.
- Evidence →EU data residency
Hosted in an ISO 27001-certified data center in Frankfurt am Main, Germany.
- Evidence →European legal entity
Contracting entity is 5 POINT AG, registered in Darmstadt, Germany (HRB 7627).
- Evidence →Data Processing Agreement (DPA)
The vendor states they will enter into GDPR-compliant Data Processing Agreements with customers.
- Evidence →ISO 27001
Certification applies to the hosting data center in Frankfurt am Main.
- Evidence →Self-hosting available
Customers may choose to host the software on their own infrastructure.
- Evidence →Documented data export
Lists can be exported to Excel, fixed reports to Excel or PDF, and data can be retrieved via REST API.
We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.
Work at projectfacts Helpdesk?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (DE) and the compliance points we checked against public sources — the date on it is the date we last checked.
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Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Responsive and competent vendor support
- Integrated workflows linking projects, time tracking, CRM and billing
- Clear day-to-day overview of projects, colleagues and tasks
- Easy to use for daily operations
- Quick setup and intuitive interface for helpdesk
- Organized customer conversations and support request management
- Improved response times and issue tracking
Where users see room to improve
- · Limited flexibility in reporting for complex BI needs
- · Fixed license packages may not suit very small teams
- · Process adjustments may be required to fit standard workflows
Integrations
projectfacts Helpdesk: frequently asked questions
- How much does projectfacts Helpdesk cost?
- projectfacts Helpdesk starts at €29/user/mo. Hosting and support packages are additional. Exact fees depend on chosen options.
- Which tools does projectfacts Helpdesk integrate with?
- projectfacts Helpdesk connects with DATEV, Microsoft Teams, Microsoft 365, Bank connections (SEPA direct debit), CalDAV, CardDAV, IMAP/SMTP and CTI (telephone systems), plus 5 more integrations we found.
- Where does projectfacts Helpdesk store its data?
- Hosted in an ISO 27001-certified data center in Frankfurt am Main, Germany. The vendor states they will enter into GDPR-compliant Data Processing Agreements with customers.
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Feature, pricing and integration details are based on web research (as of 2026-11-04), without guarantee, errors are possible. The vendor's website prevails.