LiveAgent
🇸🇰 SK · from $10/mo
4.6/5· 5,551 reviews across 5 portals
Omnichannel helpdesk with chat, ticketing and VoIP
Replaces
LiveAgent is sought as a European alternative to:
Features
AI for customer support
- AI Chatbot
- AI Answer Assistant
- AI Autoresponder
- AI Ticket Validation & Autoresponse
- AI Ticket Triage & Categorization
- AI Ticket Summary
Ticketing system
- Automated ticket distribution
- Agent collision detection
- Ticket merging and splitting
- Custom ticket fields
- Internal tickets
- Attachments
Communication channels
- Customer portals
- Email ticketing (incoming and outgoing)
- Live chat with proactive invitations
- Call center with IVR and call routing
- Facebook, Instagram, WhatsApp, Telegram, Viber, X (Twitter)
Reporting and analytics
- Real-time dashboards
- Agent, department and channel reports
- SLA compliance and log reports
- Time reports
- Agent availability monitoring
- Gamification (benchmarks, leaderboards, rewards)
Customization and automation
- Custom roles and departments
- Business hours configuration
- Event and time-based automation rules
- SLA rules
- Chat and call widget customization
- Branding removal
Knowledge base and customer portal
- Self-service knowledge base
- Customer forums
- Feedback and suggestion tools
- Multi-knowledge base support
- WYSIWYG editor for articles
Pricing
- AI Agents
- Ticketing, live chat, knowledge base
- Customer portal and contact forms
- Automation rules and integrations
- Everything in Small Business
- Full AI setup
- Call center & IVR
- SLA, SSO, custom roles
- Everything in Medium Business
- Time tracking and audit log
- Integrations with Facebook, Instagram, X (Twitter), Viber, Telegram, WhatsApp
- Everything in Large Business
- Almost unlimited features
- Dedicated account manager and priority support
- Branding removal, custom billing setup
Prices are promotional until January 1st, 2027. Monthly billing available at higher rates. Free 30-day trial, no credit card required.
EU Trust Profile
What we verified against public sources, last checked 2026-10-05. Every point links to its evidence.
- Evidence →EU data residency
EU customer data is stored in European data centers in Germany, the UK, and Slovakia, hosted by Linode.
- Evidence →Data Processing Agreement (DPA)
Publicly available DPA templates for EU, US, and Asia; customers may also submit their own template for signing.
- Evidence →Public sub-processor list
Public list of subprocessors, including AWS (Germany, Ireland) and Linode.
- Evidence →ISO 27001
LiveAgent states it holds ISO 27001 certification.
- Evidence →Self-hosting available
Legacy documentation confirms a self-hosted version existed; end-of-life announced.
- Evidence →Documented data export
Ticket export via agent panel in HTML, PDF, and CSV; API exports and assisted database dumps for paying customers.
We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.
Work at LiveAgent?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (SK) and the compliance points we checked against public sources — the date on it is the date we last checked.
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Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Multi-channel support in one platform (email, live chat, phone, social media)
- Improves organization and speeds up customer service workflows
- Flexible customization with canned responses and tagging for high ticket volumes
- Built-in call center functionality from Medium plan onward
- Responsive customer support from LiveAgent’s team
- Quick setup time (often 1-2 days)
- Useful reporting and analytics for performance monitoring
Where users see room to improve
- · Outdated and clunky interface with a cluttered sidebar menu
- · Weaker mobile app compared to desktop version
- · Unexpected billing increases when adding or removing agents mid-cycle
Ratings across portals
Linked facts, we bring ratings from every portal together in one place.
Integrations
LiveAgent: frequently asked questions
- How much does LiveAgent cost?
- LiveAgent starts at $10/mo. Plans: Small Business ($10/mo), Medium Business ($19/mo), Large Business ($33/mo), Enterprise ($46/mo). Prices are promotional until January 1st, 2027. Monthly billing available at higher rates. Free 30-day trial, no credit card required.
- Which tools does LiveAgent integrate with?
- LiveAgent connects with 2APlus, 2talk, 3CX, Actio, Adiptel, AnGoVoIP, AstraQom and Avoxi, plus 34 more integrations we found.
- Where does LiveAgent store its data?
- EU customer data is stored in European data centers in Germany, the UK, and Slovakia, hosted by Linode. Publicly available DPA templates for EU, US, and Asia; customers may also submit their own template for signing.
Feature, pricing and integration details are based on web research (as of 2026-08-14), without guarantee, errors are possible. The vendor's website prevails.