LiveAgent
🇸🇰 SK · from $10 per agent/month/yr
4.6/5· 5,551 reviews across 5 portals
Omnichannel helpdesk with chat, ticketing and VoIP
Replaces
LiveAgent is sought as a European alternative to:
Features
AI for customer support
- AI Chatbot
- AI Answer Assistant
- AI Autoresponder
- AI Ticket Validation & Autoresponse
- AI Ticket Triage & Categorization
- AI Ticket Summary
Ticketing system
- Automated ticket distribution
- Agent collision detection
- Ticket merging and splitting
- Custom ticket fields
- Internal tickets
- Attachments
Communication channels
- Customer portals
- Email ticketing (incoming and outgoing)
- Live chat with proactive invitations
- Call center with IVR and call routing
- Facebook, Instagram, WhatsApp, Telegram, Viber, X (Twitter)
Reporting and analytics
- Real-time dashboards
- Agent, department and channel reports
- SLA compliance and log reports
- Time reports
- Agent availability monitoring
- Gamification (benchmarks, leaderboards, rewards)
Customization and automation
- Custom roles and departments
- Business hours configuration
- Event and time-based automation rules
- SLA rules
- Chat and call widget customization
- Branding removal
Knowledge base and customer portal
- Self-service knowledge base
- Customer forums
- Feedback and suggestion tools
- Multi-knowledge base support
- WYSIWYG editor for articles
Pricing
- AI Agents
- Ticketing, live chat, knowledge base
- Customer portal and contact forms
- Automation rules and integrations
- Everything in Small Business
- Full AI setup
- Call center & IVR
- SLA, SSO, custom roles
- Everything in Medium Business
- Time tracking and audit log
- Integrations with Facebook, Instagram, X (Twitter), Viber, Telegram, WhatsApp
- Everything in Large Business
- Almost unlimited features
- Dedicated account manager and priority support
- Branding removal, custom billing setup
Prices are promotional until January 1st, 2027. Monthly billing available at higher rates. Free 30-day trial, no credit card required.
EU Trust Profile
6 of 9 criteria verified with evidence, last checked 2026-08-14. Every ✓ links to its source.
- Evidence →Data Processing Agreement (DPA)
The Data Processing Agreement (DPA) is publicly available for download on the GDPR page.
- Evidence →Trust center / security page
The GDPR compliance page serves as the dedicated trust and compliance resource.
- Evidence →EU data residency
EU/EEA data residency is available in Germany and Ireland, with additional hosting in the UK and Slovakia.
- Evidence →Public sub-processor list
A public list of subprocessors is provided, including infrastructure and third-party processors.
- Evidence →ISO 27001
LiveAgent holds ISO 27001 certification.
- SOC 2not offered
LiveAgent itself is not SOC 2 certified; only the hosting data centers (e.g., AWS) are SOC 2 compliant.
- BSI C5not verified
- TISAXnot verified
- Evidence →Local-language support
Support is available in German, including multilingual features and interface options.
✓ verified: publicly documented at the linked source on the check date. ✗ not offered: the vendor documents that they do not provide it. – not verified: we found no public evidence either way — not a finding against the vendor. The vendor's own information prevails.
Work at LiveAgent?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (SK) and the compliance claims we checked against public sources — the date on it is the date we last checked.
The badge is issued to the vendor rather than left in public: claim the profile with a work email and we'll send it to you, along with a form for correcting anything we got wrong.
Claim this profile →Something wrong on this page? Write to hello@tech-from-europe.eu with a public link and we will re-check it.
Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Multi-channel support in one platform (email, live chat, phone, social media)
- Improves organization and speeds up customer service workflows
- Flexible customization with canned responses and tagging for high ticket volumes
- Built-in call center functionality from Medium plan onward
- Responsive customer support from LiveAgent’s team
- Quick setup time (often 1-2 days)
- Useful reporting and analytics for performance monitoring
Where users see room to improve
- · Outdated and clunky interface with a cluttered sidebar menu
- · Weaker mobile app compared to desktop version
- · Unexpected billing increases when adding or removing agents mid-cycle
Ratings across portals
Linked facts, we bring ratings from every portal together in one place.
Integrations
Feature, pricing and integration details are based on web research (as of 2026-08-14), without guarantee, errors are possible. The vendor's website prevails.