How much does OTOBO cost?

OTOBO starts at €11,400/yr. Plans: Managed — Professional (virtual) (€11,400/yr), Managed — Professional Plus (dedicated) (€12,900/yr), Managed — Enterprise (virtual) (€26,000/yr), Managed — Enterprise Plus (dedicated) (€27,500/yr). On-premises support plan prices not published. Free trial available.

Where does OTOBO store its data?

Managed instances run on servers in a German data center.

Help Desk & Customer Support

OTOBO

🇩🇪 DE · from €11,400/yr

Open-source helpdesk and ITSM platform with ITIL workflows

EU hostedGDPROpen source

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OTOBO is a German open-source helpdesk and ITSM platform for ticket, incident and change management. It supports ITIL workflows, SLA monitoring and a CMDB. Self-hosted or managed in a German data center, it offers full GDPR compliance. The core software is free under GPLv3, with paid support and extensions available.

Features

Ticketing and service desk

Create, prioritize, and categorize incidents and service requests
Automatically assign tickets
Manage tickets through a service desk interface

Omnichannel support

Create tickets via email, phone, or web form
CTI integration for phone-ticket workflows
Caller identification and customer preselection

IT service management

ITIL-aligned Incident Management
Problem Management with root-cause analysis
Request, Change, and Service Level Management

Self-service and service catalog

Customer, partner, and employee portal
Submit requests and access services
Approval processes and SLA monitoring

CMDB and asset management

Manage configuration items and relationships
Link asset information to service processes and tickets

Extensibility and customization

Customizable ticket forms and fields
Add-on features
REST and SOAP APIs for external integrations

Knowledge and task support

Knowledge base for information and solutions
Kanban-board add-on for task visualization

Pricing

Managed — Professional (virtual)

€11,400 per year

Virtual managed service
ITIL-aligned processes
Support included

Managed — Professional Plus (dedicated)

€12,900 per year

Dedicated managed service
ITIL-aligned processes
Support included

Managed — Enterprise (virtual)

€26,000 per year

Virtual managed service
ITIL-aligned processes
Support included

Managed — Enterprise Plus (dedicated)

€27,500 per year

Dedicated managed service
ITIL-aligned processes
Support included

On-premises support plan prices not published. Free trial available.

EU Trust Profile

What we verified against public sources, last checked 2026-10-26. Every point links to its evidence.

EU data residency
Managed instances run on servers in a German data center.
Evidence →
European legal entity
Legal entity registered in Germany with seat in Leiblfing.
Evidence →
Trust center / security page
Dedicated security and compliance page outlines GDPR alignment and data protection measures.
Evidence →
Self-hosting available
On-premises operation is explicitly supported.
Evidence →
Open sourceGNU GPL v3.0
Evidence →

We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.

Work at OTOBO?

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OTOBO — verified European company on tech-from-europe.eu

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Reviews

Recurring themes, synthesized from public reviews across portals.

What users value

Free to self-host with unlimited agents
Extensive feature set covering ticket management, SLAs, automation, reporting, and self-service
ITSM components include a CMDB
Highly configurable with customizable workflows, routing, and integrations

Where users see room to improve

· Initial complexity due to the breadth of features
· Self-hosting requires technical expertise for installation and maintenance
· Lacks live chat or real-time notifications

Integrations

Active Directory (AD)LDAPBugzillaJiraRocket.ChatCTIREST APISOAP API

OTOBO: frequently asked questions

How much does OTOBO cost?: OTOBO starts at €11,400/yr. Plans: Managed — Professional (virtual) (€11,400/yr), Managed — Professional Plus (dedicated) (€12,900/yr), Managed — Enterprise (virtual) (€26,000/yr), Managed — Enterprise Plus (dedicated) (€27,500/yr). On-premises support plan prices not published. Free trial available.
Which tools does OTOBO integrate with?: OTOBO connects with Active Directory (AD), LDAP, Bugzilla, Jira, Rocket.Chat, CTI, REST API and SOAP API.
Where does OTOBO store its data?: Managed instances run on servers in a German data center.

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Feature, pricing and integration details are based on web research (as of 2026-10-26), without guarantee, errors are possible. The vendor's website prevails.