GLPI
🇫🇷 FR · from $19/mo
4.5/5· 82 reviews across 2 portals
Open-source IT asset management and helpdesk with EU hosting
Replaces
GLPI is sought as a European alternative to:
Features
Helpdesk and Service Management
- Incident and request handling
- Service catalog form creation
- SLA management
- Customer support experience delivery
Inventory and Asset Management
- Automated inventory management
- Network scanning
- SNMP report generation
- Application deployment
- IT infrastructure visibility
Configuration Management Database (CMDB)
- Centralized management of configuration items
- Relationship mapping between items
Financial Management
- Centralization of budgets and costs
- Supplier and license management
- Administrative and financial information governance
Additional Capabilities
- Data center management
- Environment impact management
- Dynamic inventory (agentless)
- Governance assistance
- Antivirus management
- Mobile application and device management
- Monitoring
- Security alerts management
Pricing
- Unlimited IT assets and end users
- Updates, backups, server maintenance
- Level 3 support
- 10 IT agents, 500 IT assets
- Exclusive plugins, Level 3 support
- Editor’s guarantee, community and network plugins
- 2 hours of remote technical assistance
- 50 IT agents, 5,000 IT assets
- All Basic features
- Standard plugins
- 8 hours of remote technical assistance
- 51+ IT agents, 5,001+ IT assets
- All previous features
- Advanced plugins
- 20 hours of remote technical assistance
- Packaged GLPI Network for Debian/RHEL/Fedora/CentOS
Free trial available. Prices exclude taxes and may vary based on region or additional services.
EU Trust Profile
What we verified against public sources, last checked 2026-10-05. Every point links to its evidence.
- Evidence →EU data residency
Servers and backups for GLPI Network Cloud are hosted in France.
- Evidence →European legal entity
TECLIB S.A.S. is registered in Paris, France.
- Evidence →Open sourceGPL-3.0-or-later
- Evidence →Documented data exportCSV, SLK, PDF
Search results can be exported in multiple formats.
- Evidence →Local-language support
Product support is documented in French.
We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.
Work at GLPI?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (FR) and the compliance points we checked against public sources — the date on it is the date we last checked.
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Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Open-source ITSM with no licensing costs
- Unified management of IT assets, tickets and change requests
- Effective ticketing system with automation for routing and notifications
- Wide plugin ecosystem for extended functionality
- Available as on-premises or cloud deployment
- Functional and user-friendly interface for an open-source tool
- Relatively straightforward implementation and administration
Where users see room to improve
- · Dated and unintuitive user interface
- · Steep learning curve for onboarding and customization
- · Performance issues such as occasional slowness
Ratings across portals
Linked facts, we bring ratings from every portal together in one place.
Integrations
GLPI: frequently asked questions
- How much does GLPI cost?
- GLPI starts at $19/mo. Plans: GLPI Network Cloud ($19/mo), GLPI Network Basic On-Premises ($1,200/yr), GLPI Network Standard On-Premises ($3,600/yr), GLPI Network Advanced On-Premises ($12,000/yr). Free trial available. Prices exclude taxes and may vary based on region or additional services.
- Which tools does GLPI integrate with?
- GLPI connects with Jira, Zabbix, Grafana, 3CX, SAP, Docuware, VidSigner and Active Directory, plus 6 more integrations we found.
- Where does GLPI store its data?
- Servers and backups for GLPI Network Cloud are hosted in France.
Feature, pricing and integration details are based on web research (as of 2026-08-15), without guarantee, errors are possible. The vendor's website prevails.