Tiledesk
🇮🇹 IT
4.6/5· 185 reviews across 3 portals
Open-source AI helpdesk with EU hosting and self-hosting options
Replaces
Tiledesk is sought as a European alternative to:
Features
AI Tools
- AI reply assistant
- Self-learning agents
- Knowledge base querying
- AI conditions
- ChatGPT assistant
- Multi-LLM tools
- AI copilot
- Bring your own AI
Core Features
- Live chat
- Notifications
- CRM integration
- Conversation history
- User ratings
- Webhooks
- Team inbox
- Private notes
Channels
- Telegram
- WhatsApp Business
- Facebook Messenger
- SMS
- Voice
Customization
- Widget customization
- Multilanguage support
- Widget visibility control
- Widget unbranding
- Email template customization
Analytics
- User ratings
- Advanced analytics
- Data export
Security and Compliance
- Self-hosting or private cloud deployment
- Single Sign-On (SSO)
- Custom contracting with SLAs
Pricing
- 3 users
- 20 AI agents
- 5M AI tokens/month
- 3,000 conversations/month
- 5 users
- 50 AI agents
- 10M AI tokens/month
- 5,000 conversations/month
- Unlimited users
- Unlimited AI agents
- Unlimited AI tokens
- Unlimited conversations
14-day free trial with all premium features; white label option available on request.
EU Trust Profile
5 of 9 criteria verified with evidence, last checked 2026-08-14. Every ✓ links to its source.
- Evidence →Data Processing Agreement (DPA)
Tiledesk provides a Data Processing Agreement (DPA) for GDPR compliance.
- Evidence →Trust center / security page
Tiledesk has a dedicated security page outlining its measures and compliance.
- Evidence →EU data residencyEU (AWS EMEA SARL, Google Ireland Limited, MongoDB GmbH)
Customer data is hosted on European servers with sub-processors located in the EU.
- Evidence →Public sub-processor list
Tiledesk maintains a public list of its sub-processors.
- ISO 27001not verified
- SOC 2not verified
- BSI C5not verified
- TISAXnot verified
- Evidence →Local-language support
German is a supported language for the product interface.
✓ verified: publicly documented at the linked source on the check date. ✗ not offered: the vendor documents that they do not provide it. – not verified: we found no public evidence either way — not a finding against the vendor. The vendor's own information prevails.
Work at Tiledesk?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (IT) and the compliance claims we checked against public sources — the date on it is the date we last checked.
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Claim this profile →Something wrong on this page? Write to hello@tech-from-europe.eu with a public link and we will re-check it.
Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Intuitive drag-and-drop flow builder for no-code chatbot creation
- Multi-channel integration (WhatsApp, Facebook Messenger, Telegram, email)
- Multilingual support expanding customer reach
- AI-powered chatbots with knowledge base and RAG for accurate responses
- Effective orchestration between chatbots, support operators, and end users
- Responsive and efficient 24/7 support team
- Open-source and self-hosting option for cost control
- Low entry price point at $15
Where users see room to improve
- · Pricing for common messaging apps could be lower
- · Lack of transparency in pricing structure
Ratings across portals
Linked facts, we bring ratings from every portal together in one place.
Integrations
Feature, pricing and integration details are based on web research (as of 2026-08-14), without guarantee, errors are possible. The vendor's website prevails.