Tiledesk
🇮🇹 IT
4.6/5· 185 reviews across 3 portals
Open-source AI helpdesk with EU hosting and self-hosting options
Replaces
Tiledesk is sought as a European alternative to:
Features
AI Tools
- AI reply assistant
- Self-learning agents
- Knowledge base querying
- AI conditions
- ChatGPT assistant
- Multi-LLM tools
- AI copilot
- Bring your own AI
Core Features
- Live chat
- Notifications
- CRM integration
- Conversation history
- User ratings
- Webhooks
- Team inbox
- Private notes
Channels
- Telegram
- WhatsApp Business
- Facebook Messenger
- SMS
- Voice
Customization
- Widget customization
- Multilanguage support
- Widget visibility control
- Widget unbranding
- Email template customization
Analytics
- User ratings
- Advanced analytics
- Data export
Security and Compliance
- Self-hosting or private cloud deployment
- Single Sign-On (SSO)
- Custom contracting with SLAs
Pricing
- 3 users
- 20 AI agents
- 5M AI tokens/month
- 3,000 conversations/month
- 5 users
- 50 AI agents
- 10M AI tokens/month
- 5,000 conversations/month
- Unlimited users
- Unlimited AI agents
- Unlimited AI tokens
- Unlimited conversations
14-day free trial with all premium features; white label option available on request.
EU Trust Profile
What we verified against public sources, last checked 2026-10-02. Every point links to its evidence.
- Evidence →EU data residency
Customer data is hosted within the EU by sub-processors such as AWS EMEA SARL, Google Ireland Limited, and MongoDB GmbH.
- Evidence →European legal entity
Tiledesk S.r.l. is registered in Italy at Via Fratelli Bandiera 17, 73010 Soleto (LE).
- Evidence →Data Processing Agreement (DPA)
A Data Processing Agreement is publicly available and governs processing under GDPR Article 28.
- Evidence →Public sub-processor list
A comprehensive list of infrastructure and feature-specific sub-processors is published.
- Evidence →Trust center / security page
Security measures, compliance, and organizational controls are documented on the dedicated page.
- Evidence →Self-hosting available
Self-hosted deployment is documented and supported.
- Evidence →Open source
The product source code is publicly available under the MIT License.
- Evidence →Documented data exportJSON, CSV
Chatbot configurations, knowledge base content, and conversation history can be exported via documented methods.
We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.
Work at Tiledesk?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (IT) and the compliance points we checked against public sources — the date on it is the date we last checked.
Embed code
<a href="https://tech-from-europe.eu/product/tiledesk"><img src="https://tech-from-europe.eu/badge/tiledesk.svg" alt="Tiledesk — verified European company on tech-from-europe.eu" height="164"></a>Plain HTML: an SVG served from our domain, with no JavaScript, no cookies and no tracking of your visitors. Add ?style=card for the wide variant, or swap .svg for .png where a CMS refuses SVG. Whether you nofollow the link is your call — we do not check.
Claiming the profile with a work email gets you the artwork as PNG, a form for correcting anything we got wrong, and a note whenever we re-check you.
Claim this profile →Something wrong on this page? Write to hello@tech-from-europe.eu with a public link and we will re-check it.
Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Intuitive drag-and-drop flow builder for no-code chatbot creation
- Multi-channel integration (WhatsApp, Facebook Messenger, Telegram, email)
- Multilingual support expanding customer reach
- AI-powered chatbots with knowledge base and RAG for accurate responses
- Effective orchestration between chatbots, support operators, and end users
- Responsive and efficient 24/7 support team
- Open-source and self-hosting option for cost control
- Low entry price point at $15
Where users see room to improve
- · Pricing for common messaging apps could be lower
- · Lack of transparency in pricing structure
Ratings across portals
Linked facts, we bring ratings from every portal together in one place.
Integrations
Tiledesk: frequently asked questions
- Which tools does Tiledesk integrate with?
- Tiledesk connects with OpenAI, Make, n8n, HubSpot, Customer.io, Brevo, Qapla’ and Telegram, plus 8 more integrations we found.
- Where does Tiledesk store its data?
- Customer data is hosted within the EU by sub-processors such as AWS EMEA SARL, Google Ireland Limited, and MongoDB GmbH. A Data Processing Agreement is publicly available and governs processing under GDPR Article 28.
Feature, pricing and integration details are based on web research (as of 2026-08-14), without guarantee, errors are possible. The vendor's website prevails.