iTop
🇫🇷 FR
Open-source ITSM and CMDB for IT teams
Features
Service management
- Integrated service catalog linked to CMDB and service processes
- SLA measurement and escalation workflows
- Availability windows and holiday calendars
- Customer and supplier contract management
- Portal, email, chat and phone communication
- Knowledge-base/FAQ integration
- Third-party service-provider ticket assignment
Request and incident management
- User portal for submitting and tracking requests
- Configurable approval workflows
- Impact- and urgency-based prioritization
- Multi-customer support
- Ticket relationships and automatic resolution of related tickets
- Predefined replies
- Attachments and documentation
Problem and change management
- ITIL-compatible change workflows and monitoring
- Documented recovery plans
- Change subtasks
- Problem escalation
- Linking incidents to problems
CMDB and asset management
- Configurable data model and custom CI classes
- Data synchronization
- Graphical dependency and impact analysis
- Audit and integrity checks
- License and warranty reminders
- Asset details and locations
Activity monitoring and reporting
- SLA reporting
- Configurable, multi-channel notifications
- CSV, Excel and PDF exports
- Audit reports
- Customizable dashboards, charts, Kanban boards, Gantt views and calendars
Integration and automation
- REST API for reading, creating and modifying data-model objects
- Webhooks to call external REST APIs
- Case exchange with partners and other ITSM tools
- Data synchronization
Pricing
- Open-source edition
- No user limit
- Fully functional
- Pre-wired notifications
- Limited to 3 user agents and 100 CIs
Paid plans available on request; no published prices.
EU Trust Profile
What we verified against public sources, last checked 2026-10-24. Every point links to its evidence.
- Evidence →European legal entity
Combodo is a SAS with registered office at 5 Rue de l’Octant, 38130 Échirolles, France.
- Evidence →Documented data export
Documented export functionality via web services and list exports supports CSV, XML, and XLSX formats.
- Evidence →Local-language support
Product support is explicitly offered in French.
We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.
Work at iTop?
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Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Cost-effective ITIL and CMDB capabilities, often replacing expensive commercial tools
- Highly customizable data model for assets, locations, contracts and configuration items
- Broad ITSM coverage: incident, request, change, asset and service management
- Configurable change and service management workflows
- Self-service forms and workflows for routine daily work
- Adaptable to organizational needs with connectors and APIs
- Open-source option provides strong value for technically equipped teams
Where users see room to improve
- · Complex setup and steep learning curve, especially for teams without experienced IT staff
- · Limited official support and small community, making guidance for integrations hard to find
- · Outdated or utilitarian UI, though some find daily use simple
Integrations
iTop: frequently asked questions
- Which tools does iTop integrate with?
- iTop connects with Slack, Microsoft Teams, OCS Inventory, VMware, Microsoft Graph, Power BI, tawk.to and GitHub, plus 4 more integrations we found.
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Feature, pricing and integration details are based on web research (as of 2026-10-24), without guarantee, errors are possible. The vendor's website prevails.