Jitbit
🇬🇧 GB · from $29/month ($24.92/month billed annually)/mo
4.3/5· 145 reviews across 4 portals
UK helpdesk with SaaS and self-hosted options
Replaces
Jitbit is sought as a European alternative to:
Features
Ticketing & Core Functionality
- Web-based access from any device
- Email integration converting support emails into tickets
- Categories, tagging, and ticket linking/merging
- Calendar view and scheduled tickets
- Asset management for hardware and software
- Time tracking and file attachments with antivirus scanning (SaaS)
- Screen capture directly from tickets
Customer Support Channels
- Email-based support as primary channel
- Live chat and website support widget
- Integrations with WhatsApp and other platforms
- Customer portal for ticket history and status
- Knowledge base for FAQs and articles
- Ideas forum for feedback and feature voting
Automation & AI
- Automation engine for triggers and macros
- AI integration with ChatGPT and other LLMs for article suggestions, ticket summarization, and response drafting
- Machine learning for relevant article and canned response suggestions
- Automated routing by user domain, SLA and reminders
- Agent collision detection
Security & Access Control
- Single sign-on (SSO) with SAML, Active Directory, Google Workspace, Azure AD, Okta, and Windows Integrated Authentication
- Granular user permissions
- Authentication via Google or Microsoft login
- Audit logs
- Built-in anti-spam filtering
User Experience & Customization
- Native mobile apps for iOS and Android
- Custom branding, CSS/JavaScript
- Custom fields and ticket templates
- Multi-language support (25+ languages)
- Dark mode, custom ticket statuses, and business hours/timezone settings
- Custom domain and email templates
- Source code availability for on-premise customization
Reporting & Analytics
- Advanced reporting on resolution times and agent performance
- Ticket volume tracking
- Export to Excel/CSV
- Live real-time dashboard
- Kanban board for ticket progress
- Custom report builder
Pricing
- 1 agent
- Unlimited storage
- All core features
- iOS/Android apps
- Custom domain
- 4 agents
- Unlimited storage
- All core features
- iOS/Android apps
- Custom domain
- 7 agents
- Unlimited storage
- All core features
- Downloadable backup
- Option to hide 'powered by Jitbit'
- 9 agents (additional at $29 each)
- Unlimited storage
- All core features
- Expedited support
- HIPAA compliance with BAA
Free trial available. Annual billing offers discounted rates.
EU Trust Profile
3 of 9 criteria verified with evidence, last checked 2026-08-15. Every ✓ links to its source.
- Evidence →Data Processing Agreement (DPA)
A signed Data Processing Agreement is attached and can be requested via support.
- Trust center / security pagenot offered
- Evidence →EU data residency
EU/EEA data residency is available via AWS data centers in the EU.
- Public sub-processor listnot verified
- ISO 27001not offered
- SOC 2not offered
- BSI C5not offered
- TISAXnot offered
- Evidence →Local-language support
Product support is available in German, French, Italian, and Spanish.
✓ verified: publicly documented at the linked source on the check date. ✗ not offered: the vendor documents that they do not provide it. – not verified: we found no public evidence either way — not a finding against the vendor. The vendor's own information prevails.
Work at Jitbit?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (GB) and the compliance claims we checked against public sources — the date on it is the date we last checked.
The badge is issued to the vendor rather than left in public: claim the profile with a work email and we'll send it to you, along with a form for correcting anything we got wrong.
Claim this profile →Something wrong on this page? Write to hello@tech-from-europe.eu with a public link and we will re-check it.
Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Intuitive and clean interface with quick setup
- Efficient ticket management system for clear organization
- Configurable automation rules for routing, escalation, and reminders
- Integration with 500+ applications including JIRA and Slack
- Built-in and custom reporting with real-time dashboards
- Responsive and helpful customer support
- Competitive pricing with perpetual license options
Where users see room to improve
- · Limited customization options for workflows and branding
- · Mobile app lacks robustness and responsiveness
- · Occasional glitches or system logging issues
Ratings across portals
Linked facts, we bring ratings from every portal together in one place.
Integrations
Feature, pricing and integration details are based on web research (as of 2026-08-15), without guarantee, errors are possible. The vendor's website prevails.