Matrix42
🇩🇪 DE
4.5/5· 148 reviews across 3 portals
German enterprise service management with AI-powered workflows and EU-hosted cloud options.
Replaces
Matrix42 is sought as a European alternative to:
Features
Service Management
- Incident and problem management with tracking
- SLA management for service-level agreements
- Knowledge management system
- Workflow automation for IT processes
Integration & Automation
- APIs and connectors for third-party applications
- Integration with ERP and CRM systems
- Support for SCV file imports/exports
- AI-powered virtual agents for self-service
Asset & Endpoint Management
- Centralized asset tracking
- Endpoint management tools
- Support ticket management
- Enterprise-wide performance monitoring
Pricing
Pricing is customized and available only on request via quote form. No published plans or prices.
EU Trust Profile
What we verified against public sources, last checked 2026-08-10. Every point links to its evidence.
- Evidence →EU data residency
Matrix42 solutions are hosted in an ISO/IEC 27001 certified Microsoft Azure DataCenter in the EU.
- Evidence →Data Processing Agreement (DPA)
A Data Processing Agreement is referenced and governs processing of personal data for Matrix42 Support Cloud AI.
- Evidence →Trust center / security page
The Information Security page serves as a dedicated compliance and security resource.
- Evidence →ISO 27001
Matrix42 is ISO/IEC 27001 certified.
- Evidence →Local-language support
German-language support is available, as described in the support service description.
We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.
Work at Matrix42?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (DE) and the compliance points we checked against public sources — the date on it is the date we last checked.
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Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Intuitive interface for submitting and managing tickets, asset tracking, and report generation
- Simplifies remote access and collaboration with quick setup and deployment
- Automates complex user lifecycles, reducing onboarding time to as little as five minutes
- Strong integration capabilities with IT service management, identity providers, and security solutions
- Modern user experience with responsive design and straightforward navigation across devices
- Reliable performance and high user satisfaction for larger organizations with experienced IT teams
- Delivers comprehensive coverage of IT requirements within budget constraints
Where users see room to improve
- · User interface feels outdated compared to newer tools and requires modernization
- · Complexity can overwhelm smaller companies or teams with limited IT resources
- · Occasional connectivity issues, slow loading times, and connection problems
Ratings across portals
Linked facts, we bring ratings from every portal together in one place.
Feature, pricing and integration details are based on web research (as of 2026-08-03), without guarantee, errors are possible. The vendor's website prevails.