Matrix42
🇩🇪 DE
4.5/5· 148 reviews across 3 portals
German enterprise service management with AI-powered workflows and EU-hosted cloud options.
Replaces
Matrix42 is sought as a European alternative to:
Features
Service Management
- Incident and problem management with tracking
- SLA management for service-level agreements
- Knowledge management system
- Workflow automation for IT processes
Integration & Automation
- APIs and connectors for third-party applications
- Integration with ERP and CRM systems
- Support for SCV file imports/exports
- AI-powered virtual agents for self-service
Asset & Endpoint Management
- Centralized asset tracking
- Endpoint management tools
- Support ticket management
- Enterprise-wide performance monitoring
Pricing
Pricing is customized and available only on request via quote form. No published plans or prices.
EU Trust Profile
2 of 9 criteria verified with evidence, last checked 2026-08-03. Every ✓ links to its source.
- Data Processing Agreement (DPA)not verified
No publicly accessible Data Processing Agreement (DPA) or direct link to a DPA page was found in the vendor's documentation.
- Trust center / security page
No dedicated trust center or comprehensive security/compliance page is available.
- EU data residencynot verified
The vendor states the platform is built, hosted, and supported in Europe, but no specific EU/EEA data center location is provided.
- Public sub-processor listnot verified
No public sub-processor list is available.
- Evidence →ISO 27001Certification claimed for Matrix42
Matrix42 claims ISO/IEC 27001 certification, but no certificate or audit report is publicly linked.
- SOC 2not verified
No mention of SOC 2 certification or report.
- BSI C5not verified
No mention of BSI C5 certification.
- TISAXnot verified
TISAX is mentioned in the context of an add-on product, but no certification for Matrix42 itself is confirmed.
- Evidence →German-language support
Product support is available in German.
Verified means: the claim was publicly documented at the linked source on the check date. The vendor's own information prevails.
Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Intuitive interface for submitting and managing tickets, asset tracking, and report generation
- Simplifies remote access and collaboration with quick setup and deployment
- Automates complex user lifecycles, reducing onboarding time to as little as five minutes
- Strong integration capabilities with IT service management, identity providers, and security solutions
- Modern user experience with responsive design and straightforward navigation across devices
- Reliable performance and high user satisfaction for larger organizations with experienced IT teams
- Delivers comprehensive coverage of IT requirements within budget constraints
Where users see room to improve
- · User interface feels outdated compared to newer tools and requires modernization
- · Complexity can overwhelm smaller companies or teams with limited IT resources
- · Occasional connectivity issues, slow loading times, and connection problems
Ratings across portals
Linked facts, we bring ratings from every portal together in one place.
Feature, pricing and integration details are based on web research (as of 2026-08-03), without guarantee, errors are possible. The vendor's website prevails.