Where does Matrix42 store its data?

Customer data is hosted in ISO/IEC 27001-certified Microsoft Azure data centers located in the EU.

Help Desk & Customer Support IT Onboarding & Device Provisioning

Matrix42

🇩🇪 DE

4.5/5· 148 reviews across 3 portals

German enterprise service management with AI-powered workflows and EU-hosted cloud options.

EU hostedGDPRISO/IEC 27001:2022ISO/IEC 27017ISO/IEC 27018

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Matrix42 is a German IT service management platform for enterprises, offering automated workflows, self-service portals, and AI-driven support. It integrates with over 400 tools and provides EU-hosted cloud, private cloud, or on-premises deployment. ISO 27001 certified and GDPR-compliant, it targets organizations needing scalable, compliant service management without public pricing.

Replaces

Matrix42 is sought as a European alternative to:

Zendesk

Features

Service Management

Incident and problem management with tracking
SLA management for service-level agreements
Knowledge management system
Workflow automation for IT processes

Integration & Automation

APIs and connectors for third-party applications
Integration with ERP and CRM systems
Support for SCV file imports/exports
AI-powered virtual agents for self-service

Asset & Endpoint Management

Centralized asset tracking
Endpoint management tools
Support ticket management
Enterprise-wide performance monitoring

Pricing

Pricing is customized and available only on request via quote form. No published plans or prices.

EU Trust Profile

What we verified against public sources, last checked 2026-09-28. Every point links to its evidence.

EU data residency
Customer data is hosted in ISO/IEC 27001-certified Microsoft Azure data centers located in the EU.
Evidence →
European legal entity
Registered at Amtsgericht Frankfurt am Main under HRB 129344.
Evidence →
ISO 27001
Matrix42 and its cloud hosting infrastructure are ISO/IEC 27001 certified.
Evidence →
ISO/IEC 27017
Compliance provided via EU Azure data center infrastructure hosting.
Evidence →
ISO/IEC 27018
Compliance provided via EU Azure data center infrastructure hosting.
Evidence →
Self-hosting available
On-premises and private cloud deployment models are available under the 'Cloud Your Way' architecture.
Evidence →
Documented data exportExcel (.xlsx), CSV, XML (.dat)
Evidence →

We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.

Work at Matrix42?

This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (DE) and the compliance points we checked against public sources — the date on it is the date we last checked.

Matrix42 — verified European company on tech-from-europe.eu

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Reviews

Recurring themes, synthesized from public reviews across portals.

What users value

Intuitive interface for submitting and managing tickets, asset tracking, and report generation
Simplifies remote access and collaboration with quick setup and deployment
Automates complex user lifecycles, reducing onboarding time to as little as five minutes
Strong integration capabilities with IT service management, identity providers, and security solutions
Modern user experience with responsive design and straightforward navigation across devices
Reliable performance and high user satisfaction for larger organizations with experienced IT teams
Delivers comprehensive coverage of IT requirements within budget constraints

Where users see room to improve

· User interface feels outdated compared to newer tools and requires modernization
· Complexity can overwhelm smaller companies or teams with limited IT resources
· Occasional connectivity issues, slow loading times, and connection problems

Ratings across portals

Linked facts, we bring ratings from every portal together in one place.

Matrix42: frequently asked questions

Where does Matrix42 store its data?: Customer data is hosted in ISO/IEC 27001-certified Microsoft Azure data centers located in the EU.

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Feature, pricing and integration details are based on web research (as of 2026-08-03), without guarantee, errors are possible. The vendor's website prevails.