Gnatta
🇬🇧 GB · from £99/user/mo
3.2/5· 10 reviews across 3 portals
UK helpdesk platform with AI agents and multi-channel support
Replaces
Gnatta is sought as a European alternative to:
Features
Automation
- Chatbots and Quick Replies
- Workflow Builder for process automation
- AI Agents and AI-driven workflows
- Automatic Routing and Prioritization
- Back-office Automation
- Interaction management
Management
- Integrations with third-party applications
- Analytics with reporting suite and real-time dashboards
- Monitoring tools for operational oversight
Omnichannel
- Email, Telephony, SMS
- Facebook Messenger, Instagram, WhatsApp
- Trustpilot and Gnatta Messenger
- Helpdesk functionalities
Pricing
- Basic channel support
- Automatic routing
- Reporting with CSV export
- Setup fee: £499
- All channels included
- Chatbots & IVRs
- Visual workflow editor
- 24/7 support
- Setup fee: £999
- Everything in Plus
- AI Ask included
- Workflow building by Gnatta team
- In-person training
- Setup fee: £1,499
Annual billing offers up to 15% savings. AI add-ons (Ask: £15/user, Workmate: £35/user) available for Plus and Ultimate.
EU Trust Profile
What we verified against public sources, last checked 2026-08-16. Every point links to its evidence.
- Evidence →Data Processing Agreement (DPA)
A separate Data Processing Addendum is available upon request under applicable data protection laws.
We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.
Work at Gnatta?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (GB) and the compliance points we checked against public sources — the date on it is the date we last checked.
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Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Responsive and attentive support and onboarding teams
- Intuitive and user-friendly interface for agents
- Smooth integrations with existing CRM systems
- Scalability that adapts to growing business needs
- Effective analytics and reporting tools for performance monitoring
- Efficient use of AI and automation alongside human advisors
- Unified view of customer interactions
Where users see room to improve
- · Limited public detail on specific features beyond integrations and scalability
- · Pricing transparency could be improved
Ratings across portals
Linked facts, we bring ratings from every portal together in one place.
Integrations
Gnatta: frequently asked questions
- How much does Gnatta cost?
- Gnatta starts at £99/user/mo. Plans: Plus (£99/user/mo), Ultimate (£149/user/mo). Annual billing offers up to 15% savings. AI add-ons (Ask: £15/user, Workmate: £35/user) available for Plus and Ultimate.
- Which tools does Gnatta integrate with?
- Gnatta connects with WhatsApp, Facebook Messenger, Instagram, Trustpilot, Gnatta Messenger, BigCommerce, Brightpearl and Linnworks, plus 20 more integrations we found.
Feature, pricing and integration details are based on web research (as of 2026-08-15), without guarantee, errors are possible. The vendor's website prevails.