HEINZELMANN Service.Desk
🇩🇪 DE · from €895.00
4.0/5· 1 reviews
ITSM and helpdesk software with modular workflows, on-prem or SaaS
Replaces
HEINZELMANN Service.Desk is sought as a European alternative to:
Features
Ticketing and service desk
- Trouble and service ticket management
- Categories and priorities for tickets
- Status control and escalation functions
- Full ticket histories
- Self-service portal for request submission
- Optional E-Mail module for email-to-ticket conversion
Knowledge and self-service
- Integrated knowledge base
- End-user self-service portal
Reporting and dashboards
- Dashboards included in base version
- Reporting tools
Workflow and automation
- Multi-step process chains (optional Workflow module)
- Approvals, dependencies, and escalations
- Automated processes
Templates and forms
- Ticket templates (optional Vorlage module)
- Custom ticket types and fields
- Required fields and recurring tasks
- Dynamic forms and custom fields (optional Formular module)
- Checklists via Vorlage + Formular combination
Asset management
- Import of IT and non-IT assets via CSV or Excel (optional Assets module)
- Linking assets to tickets
- Ticket history and reporting by asset
Procurement and service catalog
- Self-service ordering catalog (optional Shop module)
- Approval workflows
- Full procurement process requires separate Asset.Desk license
Project and agile work
- Project tickets and task tracking (optional Projekt module)
- Scrum support: backlogs, sprints, user stories (optional Scrum module)
Identity and user management
- LDAP / Active Directory integration (optional LDAP / AUTH module)
- User synchronization and group-based permissions
- SSO support
- Microsoft Entra ID (Azure AD) integration
- Keycloak integration via OpenID Connect
- Microsoft Graph / OAuth2 for mailbox management
Pricing
- Includes 3 Supporter licenses
- Full access to base features
- On-premises or cloud deployment
- Converts incoming emails into tickets
- Directory services and authentication functions
- SSO support
- Ticket templates
- Custom ticket types and fields
- Recurring tasks
- Dynamic forms
- Custom fields for structured data capture
- Multi-step process chains
- Approvals, dependencies, and escalations
- Automated processes
- Project tickets and task tracking
- Import IT and non-IT assets via CSV/Excel
- Link assets to tickets
- Asset-based reporting
- Backlogs, sprints, and user stories
- Self-service ordering catalog
- Approval workflows
- Requires Workflow module
Prices are one-time purchases plus VAT. Total cost depends on Supporter licenses, modules, and hosting. Free trial available.
EU Trust Profile
What we verified against public sources, last checked 2026-11-02. Every point links to its evidence.
- Evidence →EU data residency
SaaS hosting is provided by Noris Network AG in Germany.
- Evidence →European legal entity
Registered in the commercial register of Nuremberg under HRB 16405.
- Evidence →Self-hosting available
On-premises deployment is explicitly offered, including installation on a local server or customer Azure VM.
- Evidence →Documented data export
Documented CSV/Excel export for tickets, including extended ticket lists.
- Evidence →Local-language support
German support is explicitly stated; bilingual German/English support is confirmed for FCS.
We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.
Work at HEINZELMANN Service.Desk?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (DE) and the compliance points we checked against public sources — the date on it is the date we last checked.
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Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- one-time pricing with no subscription
- unlimited end users
- ITIL and ISIS12 compliance
- GDPR compliance and optional German data center hosting
- quick implementation (6 weeks reported)
- direct and helpful vendor support
- modular add-ons for scalability
Where users see room to improve
- · smaller ecosystem compared to major competitors
- · limited external reviews on international platforms
Ratings across portals
Linked facts, we bring ratings from every portal together in one place.
Integrations
HEINZELMANN Service.Desk: frequently asked questions
- How much does HEINZELMANN Service.Desk cost?
- HEINZELMANN Service.Desk starts at €895.00. Plans: Base package (€1,295.00), E-Mail module (€895.00), LDAP / AUTH module (€895.00), Vorlage module (€1,295.00), Formular module (€895.00), Workflow module (€1,895.00), Projekt module (€895.00), Assets module (€895.00), Scrum module (€895.00), Shop module (€895.00). Prices are one-time purchases plus VAT. Total cost depends on Supporter licenses, modules, and hosting. Free trial available.
- Which tools does HEINZELMANN Service.Desk integrate with?
- HEINZELMANN Service.Desk connects with Active Directory, LDAP, Microsoft Entra ID (Azure AD), Keycloak, Microsoft Graph API, OAuth2/OIDC, Azure DevOps and HEINZELMANN API, plus 2 more integrations we found.
- Where does HEINZELMANN Service.Desk store its data?
- SaaS hosting is provided by Noris Network AG in Germany.
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Feature, pricing and integration details are based on web research (as of 2026-11-02), without guarantee, errors are possible. The vendor's website prevails.