Tiledesk vs Zendesk
Last updated October 2026
Looking for a European alternative to Zendesk? Here's how Tiledesk compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: Tiledesk. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
Open-source AI helpdesk with EU hosting and self-hosting options
Cloud-based customer service software with ticketing and messaging.
Headquarters
🇮🇹 IT
🇺🇸 US · 2007
EU data residency
Yes, for all customers
Available on some plansEU data residency available on Enterprise and Enterprise Plus plans.
DSGVO / GDPR
Yes
Yes
Certifications
No
ISO 27001, SOC 2 Type II
Price from
No
$19/mo
Free plan
Yes
No
Open Source
Yes
No
Ratings
Integrations
OpenAI, Make, n8n, HubSpot, Customer.io +11
Slack, Salesforce, Shopify, Mailchimp, Jira +3
Where each one wins
Tiledesk
Strengths
- +Intuitive drag-and-drop flow builder for no-code chatbot creation
- +Multi-channel integration (WhatsApp, Facebook Messenger, Telegram, email)
- +Multilingual support expanding customer reach
- +AI-powered chatbots with knowledge base and RAG for accurate responses
- +Effective orchestration between chatbots, support operators, and end users
- +Responsive and efficient 24/7 support team
- +Open-source and self-hosting option for cost control
- +Low entry price point at $15
Limitations
- −Pricing for common messaging apps could be lower
- −Lack of transparency in pricing structure
Zendesk
Strengths
- +Highly customizable workflows
- +Strong reporting and analytics
- +Extensive integration ecosystem
- +Reliable uptime and performance
Limitations
- −Steep learning curve for new users
- −Higher cost for advanced features
- −Complex setup for large teams
- −Limited free plan functionality
Data residency & compliance
Tiledesk
Zendesk
EU data residency
Yes, for all customers
Available on some plansEU data residency available on Enterprise and Enterprise Plus plans.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
Certifications
No
ISO 27001, SOC 2 Type II
Pricing
Tiledesk
- Pro Plan €149/month (monthly) or €124/month (yearly, 2 months free) per month3 users · 20 AI agents · 5M AI tokens/month
- Business Plan €499/month (monthly) or €416/month (yearly, 2 months free) per month5 users · 50 AI agents · 10M AI tokens/month
- Enterprise Plan On request customUnlimited users · Unlimited AI agents · Unlimited AI tokens
14-day free trial with all premium features; white label option available on request.
Zendesk
- Suite Team $19 per agent/monthBasic ticketing · Email and chat support · Billed annually
- Suite Growth $49 per agent/monthAdvanced reporting · Automated workflows · Billed annually
- Suite Professional $99 per agent/monthCustomizable dashboards · Multi-language support · Billed annually
- Suite Enterprise On request per agent/monthEU data residency · Advanced security features · Custom SLA policies
Pricing varies by region and plan. Enterprise plans require a custom quote.
Features
Tiledesk
- AI Tools
- AI reply assistant, Self-learning agents, Knowledge base querying, AI conditions
- Core Features
- Live chat, Notifications, CRM integration, Conversation history
- Channels
- Telegram, WhatsApp Business, Facebook Messenger, SMS
- Customization
- Widget customization, Multilanguage support, Widget visibility control, Widget unbranding
- Analytics
- User ratings, Advanced analytics, Data export
Zendesk
- Ticketing and Workflows
- Automated ticket routing, Custom ticket fields, SLA management, Macros and shortcuts
- AI and Automation
- AI-powered bots for customer queries, Automated responses, Answer Bot for self-service, Macro suggestions
- Reporting and Analytics
- Custom dashboards, Pre-built reports, Real-time analytics, Customer satisfaction (CSAT) tracking
- Integrations and Extensions
- Pre-built apps and integrations, Zendesk Marketplace, API access, Webhooks
- Security and Compliance
- Role-based permissions, Two-factor authentication (2FA), Data encryption in transit and at rest, GDPR compliance tools