Serviceware
🇩🇪 DE · from $14.90/user/mo
4.7/5· 47 reviews across 2 portals
German enterprise service management with ITIL-aligned ITSM and AI-driven automation.
Replaces
Serviceware is sought as a European alternative to:
Features
AI & Automation
- Agentic AI assistants for end-to-end process automation
- AI-powered ticket classification and routing
- No-code workflow orchestration for rapid deployment
- Automated SMS for real-time service communication
- Omnichannel communication integration
Service Management
- Enterprise Service Management (ESM) for IT, HR, and customer service
- ITIL 4-compliant processes (incident, problem, change, release management)
- Cross-departmental automation (e.g., employee onboarding/offboarding)
- Self-service portals with unified service interactions
- Role-based permissions and audit trails
Financial & Performance Management
- IT Financial Management (ITFM) with cost modeling and budgeting
- SLA management and predictive financial planning
- Corporate Performance Management (CPM) for strategy and reporting
- Advanced analytics, dashboards, and performance reporting
- Value-based pricing models for scalable usage
Knowledge & Field Service
- Centralized knowledge management with AI-powered search
- Integration of knowledge bases into chatbots and ITSM systems
- Field Service Management (FSM) with mobile workflows
- Resource allocation and planning for field operations
- ERP, invoicing, and payroll system integration
Data & Security
- Unified data foundation with open APIs and standardized integration
- Centralized governance framework for compliance and AI model oversight
- Role-based access control and audit trails
- Support for ODBC/JDBC, CSV, XML, and REST APIs
- ISO 27001-certified security standards
Pricing
- AI-powered knowledge management platform
- Centralized search and content maintenance
- Integration with service portals and ITSM systems
- Pricing for 300+ users available on request
- Corporate Performance Management with strategy and reporting
- Value-based pricing model
- Discounts up to 30% for early renewal or long-term contracts
- Customizable features based on usage scale
Pricing varies by module, user count, and contract terms. Demos and personal trials available on request.
EU Trust Profile
What we verified against public sources, last checked 2026-09-28. Every point links to its evidence.
- Evidence →European legal entity
Registered as a European Public Company (SE) in Idstein, Germany.
- Evidence →Trust center / security page
Dedicated governance and security overview page for the Serviceware Platform.
- Evidence →ISO 27001
ISO 27001 certification confirmed for the Dutch subsidiary helpLine BV.
- Evidence →Local-language support
Product support explicitly documented for German.
We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.
Work at Serviceware?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (DE) and the compliance points we checked against public sources — the date on it is the date we last checked.
Embed code
<a href="https://tech-from-europe.eu/product/serviceware"><img src="https://tech-from-europe.eu/badge/serviceware.svg" alt="Serviceware — verified European company on tech-from-europe.eu" height="164"></a>Plain HTML: an SVG served from our domain, with no JavaScript, no cookies and no tracking of your visitors. Add ?style=card for the wide variant, or swap .svg for .png where a CMS refuses SVG. Whether you nofollow the link is your call — we do not check.
Claiming the profile with a work email gets you the artwork as PNG, a form for correcting anything we got wrong, and a note whenever we re-check you.
Claim this profile →Something wrong on this page? Write to hello@tech-from-europe.eu with a public link and we will re-check it.
Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Centralizes and streamlines service management processes in a single platform
- Highly scalable and customizable for small teams as well as large organizations
- Real-time visualization of services, shipments, and inventory supports data-driven decisions
- Efficient communication and collaboration tools for teams and clients
- Straightforward implementation once users overcome the initial learning phase
- Comprehensive feature set for operational efficiency in service management
Where users see room to improve
- · Steep learning curve and complexity make onboarding challenging for new users
- · Interface and customization options can overwhelm users without prior training or skilled personnel
- · Requires significant time and practice to use effectively
Ratings across portals
Linked facts, we bring ratings from every portal together in one place.
Integrations
Serviceware: frequently asked questions
- How much does Serviceware cost?
- Serviceware starts at $14.90/user/mo. Pricing varies by module, user count, and contract terms. Demos and personal trials available on request.
- Which tools does Serviceware integrate with?
- Serviceware connects with ServiceNow, SAP, Zendesk, Freshdesk, Salesforce, Twilio, Power BI and Tableau, plus 9 more integrations we found.
Other vendors in Help Desk & Customer Support
- ConSol CM/Helpdesk🇩🇪ITIL-aligned helpdesk with workflow automation and EU hosting
- HelpSpace🇩🇪German helpdesk software with EU hosting and multi-channel ticketing
- OMQ🇩🇪AI customer service automation for help desks and chatbots
- GLPI🇫🇷Open-source IT asset management and helpdesk with EU hosting
- Tiledesk🇮🇹Open-source AI helpdesk with EU hosting and self-hosting options
- Dixa🇩🇰Danish omnichannel helpdesk with EU hosting and AI agents
- iAdvize🇫🇷AI shopping assistant and human support desk for e-commerce
- LiveAgent🇸🇰Omnichannel helpdesk with chat, ticketing and VoIP
- Zammad🇩🇪Open-source helpdesk software with EU-hosted data and unlimited agents in the free self-hosted edition.
- HaloITSM🇬🇧All-in-one ITSM with AI triage and EU data centres
- KIX🇩🇪Open-source helpdesk and ITSM for IT and technical service teams
- OTOBO🇩🇪Open-source helpdesk and ITSM platform with ITIL workflows
Feature, pricing and integration details are based on web research (as of 2026-08-03), without guarantee, errors are possible. The vendor's website prevails.