Znuny vs Zendesk
Last updated October 2026
Looking for a European alternative to Zendesk? Here's how Znuny compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: Znuny. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
Open-source helpdesk and ITSM platform for IT teams
Cloud-based customer service software with ticketing and messaging.
Headquarters
🇩🇪 DE
🇺🇸 US · 2007
EU data residency
not established
Available on some plansEU data residency available on Enterprise and Enterprise Plus plans.
DSGVO / GDPR
Yes
Yes
Certifications
ISO/IEC 27001:2022, SOC 2
ISO 27001, SOC 2 Type II
Price from
$4,499/yr
$19/mo
Free plan
Yes
No
Open Source
Yes
No
Integrations
LDAP, Apache HTTPD SSO, IMAP, POP3, SMTP +10
Slack, Salesforce, Shopify, Mailchimp, Jira +3
Where each one wins
Znuny
Zendesk
Strengths
- +Highly customizable workflows
- +Strong reporting and analytics
- +Extensive integration ecosystem
- +Reliable uptime and performance
Limitations
- −Steep learning curve for new users
- −Higher cost for advanced features
- −Complex setup for large teams
- −Limited free plan functionality
Data residency & compliance
Znuny
Zendesk
EU data residency
not established
Available on some plansEU data residency available on Enterprise and Enterprise Plus plans.
Transfer mechanism
not established
Standard Contractual Clauses
Certifications
ISO/IEC 27001:2022, SOC 2
ISO 27001, SOC 2 Type II
Pricing
Znuny
- Open Source Free No subscriptionNo licensing fees · Full customization · Community support
- Silver $4,499/year or €4,250/year or 5,800 CHF/year per yearProfessional support · Long-term stability · Priority access to updates
- Gold $9,999/year or €9,999/year or 13,700 CHF/year per yearEnhanced support · Extended SLA guarantees · Advanced customization options
- Platinum $28,999/year or €24,900/year or 31,700 CHF/year per yearPremium support · Highest SLA guarantees · Full feature access
Prices vary by currency. Core software is open source and free to use.
Zendesk
- Suite Team $19 per agent/monthBasic ticketing · Email and chat support · Billed annually
- Suite Growth $49 per agent/monthAdvanced reporting · Automated workflows · Billed annually
- Suite Professional $99 per agent/monthCustomizable dashboards · Multi-language support · Billed annually
- Suite Enterprise On request per agent/monthEU data residency · Advanced security features · Custom SLA policies
Pricing varies by region and plan. Enterprise plans require a custom quote.
Features
Znuny
- Communication
- Unified ticket history for email, phone, web portal, API, and monitoring alerts
- Security and permissions
- Granular roles and access rights, Identity management integration, Password policies and two-factor authentication, SSL data transfer
- Ticket and business-object management
- Management of tickets, customer users, companies, and FAQ entries, Statistics, configuration items, and service catalogs, Drafts, internal and external notes, bulk actions, Links between objects
- Automation and processes
- Automated routing, classification, and escalations, Notifications and state changes, Multi-step business processes
- Knowledge and self-service
- Built-in FAQ/knowledge base, Customer self-service portal, Satisfaction surveys
Zendesk
- Ticketing and Workflows
- Automated ticket routing, Custom ticket fields, SLA management, Macros and shortcuts
- AI and Automation
- AI-powered bots for customer queries, Automated responses, Answer Bot for self-service, Macro suggestions
- Reporting and Analytics
- Custom dashboards, Pre-built reports, Real-time analytics, Customer satisfaction (CSAT) tracking
- Integrations and Extensions
- Pre-built apps and integrations, Zendesk Marketplace, API access, Webhooks
- Security and Compliance
- Role-based permissions, Two-factor authentication (2FA), Data encryption in transit and at rest, GDPR compliance tools