Talkative
🇬🇧 GB
UK-based helpdesk software with AI chatbots, voice, video and co-browsing
Replaces
Talkative is sought as a European alternative to:
Features
AI-Enhanced Tools
- AI automation for customer support, agent training, and analytics reporting
- AI security and data sovereignty for compliant AI use
- Sentiment analysis for chat interactions
- Real-time translation supporting 100+ languages
Engagement and Interaction Tools
- Live chat for instant customer engagement
- Cobrowse for on-screen customer guidance
- Chatbot for handling common queries
- Social messaging via SMS/MMS, WhatsApp, and Facebook
- Video chat for personalized experiences
- Web callbacks for inbound calls
Customization and Management
- No-code widget editor for bespoke, on-brand widgets
- Dashboard editor for essential metrics and alerts
- Routing engine to connect customers with the right agents on the right channel
Compliance and Security
- Regulatory compliance tools
- Data and security management
- WCAG adherence for accessibility
Analytics and Reporting
- Quality assurance tools
- Growth reporting with interaction logs
- Real-time and historical feedback
Pricing
Pricing available only via personalized demo consultation.
EU Trust Profile
4 of 9 criteria verified with evidence, last checked 2026-08-15. Every ✓ links to its source.
- Evidence →Data Processing Agreement (DPA)
Publicly available Data Processing Addendum governing Talkative Ltd’s processing of personal data on behalf of customers.
- Evidence →Trust center / security page
Dedicated Trust Center page detailing data protection, security practices, and compliance standards.
- EU data residencynot verified
EU/EEA data residency available in UK (London) and Germany, with customer data hosted in the deployment region.
- Evidence →Public sub-processor list
Sub-processor list is available on request, as referenced in the Data Processing Addendum.
- Evidence →ISO 27001ISO/IEC 27001:2022
- SOC 2not verified
- BSI C5not verified
- TISAXnot verified
- Local-language supportnot verified
✓ verified: publicly documented at the linked source on the check date. ✗ not offered: the vendor documents that they do not provide it. – not verified: we found no public evidence either way — not a finding against the vendor. The vendor's own information prevails.
Work at Talkative?
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Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Unified platform for co-browsing, live video, voice, and chat
- No downloads required for session initiation
- Strong integration with CRM and CCaaS systems like Salesforce, Genesys, and Zendesk
- Advanced routing and escalation workflows for complex support
- Real-time and post-session analytics for performance tracking
- AI chatbots and real-time translation for global support
- Exceptional customer support from the provider
- Productivity gains from consolidated toolset
Where users see room to improve
- · Higher pricing, especially for smaller teams
- · No free tier or trial for the lowest plan
- · Onboarding complexity for system integration
Integrations
Feature, pricing and integration details are based on web research (as of 2026-08-15), without guarantee, errors are possible. The vendor's website prevails.