Talkative
🇬🇧 GB
4.5/5· 22 reviews
UK-based helpdesk software with AI chatbots, voice, video and co-browsing
Replaces
Talkative is sought as a European alternative to:
Features
AI-Enhanced Tools
- AI automation for customer support, agent training, and analytics reporting
- AI security and data sovereignty for compliant AI use
- Sentiment analysis for chat interactions
- Real-time translation supporting 100+ languages
Engagement and Interaction Tools
- Live chat for instant customer engagement
- Cobrowse for on-screen customer guidance
- Chatbot for handling common queries
- Social messaging via SMS/MMS, WhatsApp, and Facebook
- Video chat for personalized experiences
- Web callbacks for inbound calls
Customization and Management
- No-code widget editor for bespoke, on-brand widgets
- Dashboard editor for essential metrics and alerts
- Routing engine to connect customers with the right agents on the right channel
Compliance and Security
- Regulatory compliance tools
- Data and security management
- WCAG adherence for accessibility
Analytics and Reporting
- Quality assurance tools
- Growth reporting with interaction logs
- Real-time and historical feedback
Pricing
Pricing available only via personalized demo consultation.
EU Trust Profile
What we verified against public sources, last checked 2026-10-05. Every point links to its evidence.
- Evidence →Data Processing Agreement (DPA)
Publicly available Data Processing Addendum.
- Evidence →Trust center / security page
- Evidence →ISO 27001ISMS-4626-001, valid until 15 December 2028
- Evidence →Documented data export
Interaction logs can be downloaded or exported to customer-owned storage.
We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.
Work at Talkative?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (GB) and the compliance points we checked against public sources — the date on it is the date we last checked.
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Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Unified platform for co-browsing, live video, voice, and chat
- No downloads required for session initiation
- Strong integration with CRM and CCaaS systems like Salesforce, Genesys, and Zendesk
- Advanced routing and escalation workflows for complex support
- Real-time and post-session analytics for performance tracking
- AI chatbots and real-time translation for global support
- Exceptional customer support from the provider
- Productivity gains from consolidated toolset
Where users see room to improve
- · Higher pricing, especially for smaller teams
- · No free tier or trial for the lowest plan
- · Onboarding complexity for system integration
Ratings across portals
Linked facts, we bring ratings from every portal together in one place.
Integrations
Talkative: frequently asked questions
- Which tools does Talkative integrate with?
- Talkative connects with Salesforce, Mitel, Microsoft Teams, WhatsApp, Facebook Messenger, SMS & MMS, OpenAI and Google Agent Assist, plus 5 more integrations we found.
Feature, pricing and integration details are based on web research (as of 2026-08-15), without guarantee, errors are possible. The vendor's website prevails.