Plain
🇬🇧 GB · from $45/user/mo
B2B helpdesk with unified threads, AI tools and SLA tracking
Features
AI support and assistance
- Autonomous support agent (Ari)
- AI assistant for support teams (Sidekick)
- AI-generated labels, thread summaries, and suggested responses
- Integrations for third-party AI agents
Support channels and self-service
- Slack, Microsoft Teams, Discord, and email support
- Live chat and in-app contact forms
- Support portal and help center
Support operations and collaboration
- Saved queue views with filters, sorting, and grouping
- Board or table layouts for ticket management
- Issue linking with Linear, Jira, Shortcut, and GitHub Issues
- Incident workflows with Incident.io and Rootly
Customer and account context
- CRM data sync with Salesforce, HubSpot, and Attio
- Mapping of contacts to customers and companies to tenants
- Thread details pushed to Salesforce and HubSpot as CRM notes
Developer platform
- API-oriented architecture with GraphQL API
- Webhooks for event-driven workflows
- Sidekick tool connections (e.g., Datadog, Grafana, Sentry, Notion, Granola)
- Custom MCP server integrations
Pricing
- 7-day free trial, no credit card required
- Viewer seats free and unlimited
- 7-day free trial, no credit card required
- Viewer seats free and unlimited
- 7-day free trial, no credit card required
- Viewer seats free and unlimited
- CRM integrations (Salesforce, HubSpot, Attio)
- 7-day free trial, no credit card required
- Viewer seats free and unlimited
- CRM integrations (Salesforce, HubSpot, Attio)
- 7-day free trial, no credit card required
- Viewer seats free and unlimited
- CRM integrations (Salesforce, HubSpot, Attio)
Startup program offers 50% off; eligibility details not specified.
EU Trust Profile
What we verified against public sources, last checked 2026-10-22. Every point links to its evidence.
- Evidence →EU data residency
Customer data is hosted in AWS eu-west-2 (London).
- Evidence →Data Processing Agreement (DPA)
Publicly available Data Processing Addendum.
- Evidence →Public sub-processor list
Public subprocessor list with advance notice policy.
- Evidence →Trust center / security page
Dedicated Trust Center for security documentation and compliance reports.
- Evidence →SOC 2
SOC 2 Type II certification confirmed; report available via Trust Center.
- Evidence →Documented data export
Threads can be retrieved via GraphQL API; PDF export requires manual construction.
We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.
Work at Plain?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (GB) and the compliance points we checked against public sources — the date on it is the date we last checked.
Embed code
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Claim this profile →Something wrong on this page? Write to hello@tech-from-europe.eu with a public link and we will re-check it.
Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Clean, modern and intuitive interface
- Unified support queue for Slack, Teams and email
- Clear workload overview and metrics
- Handles high ticket volumes efficiently
- Responsive product team open to feedback
- Flexible customization and API for embedding support
Where users see room to improve
- · Lacks workflows for enterprise-grade support operations
- · Occasional rendering quirks in Slack and Teams
Integrations
Plain: frequently asked questions
- How much does Plain cost?
- Plain starts at $45/user/mo. Plans: Foundation ($55/user/mo), Foundation ($45/user/mo), Horizon ($139/user/mo), Horizon ($99/user/mo). Startup program offers 50% off; eligibility details not specified.
- Which tools does Plain integrate with?
- Plain connects with Slack, Microsoft Teams, Discord, Discourse, Email, Linear, Jira and Shortcut, plus 15 more integrations we found.
- Where does Plain store its data?
- Customer data is hosted in AWS eu-west-2 (London). Publicly available Data Processing Addendum.
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Feature, pricing and integration details are based on web research (as of 2026-10-22), without guarantee, errors are possible. The vendor's website prevails.