SupportPal
🇬🇧 GB · from $299.95/yr
Self-hosted help desk software for flat-rate ticketing
Features
Ticketing and shared inbox
- Collect support requests in a unified ticket grid
- Import emails as tickets
- Filter and tag tickets for organization
- Display operator activity in real time
Channels and communication
- Email, web, and REST API support
- Help widget for customer portals
- Social media integration (Facebook, X)
- Phone and SMS via Twilio (add-on subscription required)
Automation and workflow
- Macros for repetitive task automation
- Follow-up tools for ticket management
- Customizable workflows
Self-service and knowledge base
- Customer-facing knowledge base with rich articles
- Searchable content for quick answers
- Brand-specific self-service portals
Multi-brand and multilingual support
- Run multiple brands from a single installation
- Custom frontends and self-service areas per brand
- Granular operator permissions by brand and department
- Translate dynamic content (departments, articles, email templates)
Service management and reporting
- Business hours and SLA enforcement
- Customer feedback collection
- Reporting and analytics dashboards
Pricing
- All features included
- Unlimited operators, users, organisations, tickets and departments
- One brand included
- Unlimited email support and product updates
- All features included
- Unlimited operators, users, organisations, tickets and departments
- One brand included
- 2 months free (compared to monthly billing)
*Prices exclude VAT for UK customers. Additional brands, white-labeling, multi-IP support, and remote desktop sessions are billed separately.
EU Trust Profile
What we verified against public sources, last checked 2026-10-27. Every point links to its evidence.
- Evidence →Public sub-processor list
Third-party processors used by SupportPal Limited are listed in the Privacy Policy.
- Evidence →Self-hosting available
The software is designed for self-hosted, on-premises deployment.
- Evidence →Documented data export
Personal data can be exported in JSON format via the user profile.
We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.
Work at SupportPal?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (GB) and the compliance points we checked against public sources — the date on it is the date we last checked.
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Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Per-installation pricing with no per-agent fees
- Self-hosting for full data control
- WHMCS integration with multi-brand support
- Responsive and professional vendor support
- Clean interface with departments, tags and macros
- Handles high ticket volumes without daily issues
Where users see room to improve
- · Self-hosting requires technical ownership for setup, updates and security
- · Reporting is limited and inflexible
- · Workflow changes can disrupt established processes
Integrations
SupportPal: frequently asked questions
- How much does SupportPal cost?
- SupportPal starts at $299.95/yr. Plans: Monthly ($29.95/mo), Annual ($299.95/yr). *Prices exclude VAT for UK customers. Additional brands, white-labeling, multi-IP support, and remote desktop sessions are billed separately.
- Which tools does SupportPal integrate with?
- SupportPal connects with Blesta, WHMCS, WooCommerce, Slack, Twilio, Facebook, X and Google, plus 9 more integrations we found.
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Feature, pricing and integration details are based on web research (as of 2026-10-27), without guarantee, errors are possible. The vendor's website prevails.