Omnidesk
🇳🇱 NL · from $29/mo
Helpdesk software with AI replies and multi-channel support
Features
Channels
- Live chat
- Social media (Facebook, Instagram, etc.)
- Telephony with direct national network access
- Custom channels and widgets
Customer interaction management
- Unified inbox
- Customer timelines (shared interaction history)
- Labels and quick replies
- Internal notes
- Live translation
AI and automation
- Smart replies
- Automated ticket categorization
- Live call transcription
- Workflow automations
- AI reply assistant
- Reminders and SLA timers
Analytics and compliance
- Live statistics for service activity and performance
- Advanced analytics
- TLS encryption
- Daily backups
- GDPR privacy tooling
- EU-based hosting
Integration and extensibility
- API-first design
- Custom webhooks
- Deep data synchronization
- REST API for custom workflows
- Chatbot integration (e.g., Google Dialogflow)
- CRM lead handoff
Team and operations
- Supports remote teams
- Mobile-friendly console
- Project assistance
- Priority support (higher tiers)
- Onboarding assistance (Business plan)
- Dedicated success contact (Business plan)
Pricing
- Unified inbox
- Labels and quick replies
- Live translation
- Email support
- All Starter features
- WhatsApp & email broadcasts
- AI reply assistant
- Automations & routing
- Reminders & SLA timers
- All Growth features
- Multiple WhatsApp numbers
- Advanced analytics
- CRM lead handoff
- Priority support
- All Scale features
- Onboarding assistance
- Custom limits on request
- Dedicated success contact
Pricing depends on number of users, desired support, SLA and other configurations. All plans include EU hosting, GDPR tooling, and project assistance.
EU Trust Profile
What we verified against public sources, last checked 2026-11-02. Every point links to its evidence.
- Evidence →EU data residency
Servers are hosted in ISO 27001 and NEN 7510 certified data centers in Amsterdam and Alblasserdam.
- Evidence →ISO 27001
The hosting infrastructure is ISO 27001 certified.
We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.
Work at Omnidesk?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (NL) and the compliance points we checked against public sources — the date on it is the date we last checked.
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Integrations
Omnidesk: frequently asked questions
- How much does Omnidesk cost?
- Omnidesk starts at $29/mo. Plans: Starter ($29/mo), Growth ($49/mo), Scale ($99/mo), Business ($199/mo). Pricing depends on number of users, desired support, SLA and other configurations. All plans include EU hosting, GDPR tooling, and project assistance.
- Which tools does Omnidesk integrate with?
- Omnidesk connects with CRM, REST API, Webhooks, Google Dialogflow, Telephony (direct national network access), WhatsApp, Email and Live chat, plus 5 more integrations we found.
- Where does Omnidesk store its data?
- Servers are hosted in ISO 27001 and NEN 7510 certified data centers in Amsterdam and Alblasserdam.
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Feature, pricing and integration details are based on web research (as of 2026-11-02), without guarantee, errors are possible. The vendor's website prevails.