Gnatta vs Zendesk
Last updated October 2026
Looking for a European alternative to Zendesk? Here's how Gnatta compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: Gnatta. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
UK helpdesk platform with AI agents and multi-channel support
Cloud-based customer service software with ticketing and messaging.
Headquarters
🇬🇧 GB
🇺🇸 US · 2007
EU data residency
Yes, for all customers
Available on some plansEU data residency available on Enterprise and Enterprise Plus plans.
DSGVO / GDPR
Yes
Yes
Certifications
ISO 27001
ISO 27001, SOC 2 Type II
Price from
£99/user/mo
$19/mo
Free plan
No
No
Open Source
No
No
Integrations
WhatsApp, Facebook Messenger, Instagram, Trustpilot, Gnatta Messenger +23
Slack, Salesforce, Shopify, Mailchimp, Jira +3
Where each one wins
Gnatta
Strengths
- +Responsive and attentive support and onboarding teams
- +Intuitive and user-friendly interface for agents
- +Smooth integrations with existing CRM systems
- +Scalability that adapts to growing business needs
- +Effective analytics and reporting tools for performance monitoring
- +Efficient use of AI and automation alongside human advisors
- +Unified view of customer interactions
Limitations
- −Limited public detail on specific features beyond integrations and scalability
- −Pricing transparency could be improved
Zendesk
Strengths
- +Highly customizable workflows
- +Strong reporting and analytics
- +Extensive integration ecosystem
- +Reliable uptime and performance
Limitations
- −Steep learning curve for new users
- −Higher cost for advanced features
- −Complex setup for large teams
- −Limited free plan functionality
Data residency & compliance
Gnatta
Zendesk
EU data residency
Yes, for all customers
Available on some plansEU data residency available on Enterprise and Enterprise Plus plans.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
Certifications
ISO 27001
ISO 27001, SOC 2 Type II
Pricing
Gnatta
- Core On request per user / monthBasic channel support · Automatic routing · Reporting with CSV export
- Plus £99 (monthly) / £89 (annual) per user / monthAll channels included · Chatbots & IVRs · Visual workflow editor
- Ultimate £149 (monthly) / £129 (annual) per seat / monthEverything in Plus · AI Ask included · Workflow building by Gnatta team
Annual billing offers up to 15% savings. AI add-ons (Ask: £15/user, Workmate: £35/user) available for Plus and Ultimate.
Zendesk
- Suite Team $19 per agent/monthBasic ticketing · Email and chat support · Billed annually
- Suite Growth $49 per agent/monthAdvanced reporting · Automated workflows · Billed annually
- Suite Professional $99 per agent/monthCustomizable dashboards · Multi-language support · Billed annually
- Suite Enterprise On request per agent/monthEU data residency · Advanced security features · Custom SLA policies
Pricing varies by region and plan. Enterprise plans require a custom quote.
Features
Gnatta
- Automation
- Chatbots and Quick Replies, Workflow Builder for process automation, AI Agents and AI-driven workflows, Automatic Routing and Prioritization
- Management
- Integrations with third-party applications, Analytics with reporting suite and real-time dashboards, Monitoring tools for operational oversight
- Omnichannel
- Email, Telephony, SMS, Facebook Messenger, Instagram, WhatsApp, Trustpilot and Gnatta Messenger, Helpdesk functionalities
Zendesk
- Ticketing and Workflows
- Automated ticket routing, Custom ticket fields, SLA management, Macros and shortcuts
- AI and Automation
- AI-powered bots for customer queries, Automated responses, Answer Bot for self-service, Macro suggestions
- Reporting and Analytics
- Custom dashboards, Pre-built reports, Real-time analytics, Customer satisfaction (CSAT) tracking
- Integrations and Extensions
- Pre-built apps and integrations, Zendesk Marketplace, API access, Webhooks
- Security and Compliance
- Role-based permissions, Two-factor authentication (2FA), Data encryption in transit and at rest, GDPR compliance tools