tech from europe
Help Desk & Customer Support

ServiceTonic

🇪🇸 ES

ITIL-aligned help desk and ITSM software with multichannel ticketing and CMDB

EU hostedGDPRISO 27001
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ServiceTonic is a Spanish help desk and ITSM platform for IT and enterprise service management. It offers multichannel ticketing, ITIL workflows for incidents, problems, changes and requests, plus a CMDB, asset inventory and knowledge base. Cloud deployments use Azure and Hetzner data centers in Germany, with ISO 27001 certification. Pricing is quote-based, with a 21-day free trial.

Features

Help desk and ticketing

  • Multichannel ticket and incident management (email, web portal, chat, phone, WhatsApp)
  • Self-service portal and satisfaction surveys
  • Chatbot (Tonic) and ForumTonic
  • Mobile access with notifications and time tracking
  • Configurable forms, views and Kanban boards

ITSM and process automation

  • ITIL-aligned service management
  • Business rules and graphical workflows
  • SLA management and service catalog
  • Problem and contract management
  • Shared agenda/calendar

Asset and configuration management

  • Asset inventory and CMDB
  • Automatic network scanning via NetworkTonic
  • Preventive maintenance and asset reservations
  • QR-code tracking via QRTonic

Reporting and knowledge

  • Dashboards and KPI metrics
  • Custom reports and queries
  • Dynamic views
  • Searchable knowledge base

AI capabilities

  • Virtual assistants and Copilot
  • AI support in the user portal
  • Automatic translation of ticket history and summaries

Connectivity and integrations

  • REST API and web services
  • LDAP (Microsoft Active Directory, OpenLDAP, Oracle OID)
  • Email protocols (SMTP, POP3, IMAP) and corporate email servers
  • Microsoft 365, Teams, SharePoint and Entra ID/Azure AD
  • Database integrations (MS SQL Server, Oracle, MySQL, IBM DB2)

Pricing

Pricing is personalized and depends on the number of agents, optional modules and additional storage. No public plan-by-plan prices are available.

EU Trust Profile

What we verified against public sources, last checked 2026-10-28. Every point links to its evidence.

We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.

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ServiceTonic — verified European company on tech-from-europe.euServiceTonic — verified European company on tech-from-europe.eu

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Reviews

Recurring themes, synthesized from public reviews across portals.

What users value

  • No-install web access with easy management
  • Automates services without programming skills
  • Predefined reports and custom report creation
  • High customer service ratings (4.5–4.6/5)
  • Strong value for money (4.7–4.8/5)

Integrations

Microsoft Entra ID / Azure ADMicrosoft 365Microsoft TeamsMicrosoft SharePointLDAP (Microsoft Active Directory, OpenLDAP, Oracle OID)SMTPPOP3IMAPMicrosoft ExchangeWhatsAppREST API

ServiceTonic: frequently asked questions

Which tools does ServiceTonic integrate with?
ServiceTonic connects with Microsoft Entra ID / Azure AD, Microsoft 365, Microsoft Teams, Microsoft SharePoint, LDAP (Microsoft Active Directory, OpenLDAP, Oracle OID), SMTP, POP3 and IMAP, plus 3 more integrations we found.

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Feature, pricing and integration details are based on web research (as of 2026-10-28), without guarantee, errors are possible. The vendor's website prevails.