tech from europe
vsZendesk

GLPI vs Zendesk

Last updated August 2026

Looking for a European alternative to Zendesk? Here's how GLPI compares, on EU hosting, GDPR and what it does.

Our pick for a European buyer: GLPI. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.

GLPI
Zendesk
What it is
Open-source IT asset management and helpdesk with EU hosting
not established
Headquarters
🇫🇷 FR
No
EU data residency
Yes, for all customers
not established
DSGVO / GDPR
Yes
not established
Certifications
ISO 27001, SOC 2
not established
Price from
$19/mo
not established
Free plan
No
not established
Open Source
Yes
not established
Ratings
G2 4.5/5 (41) · CAPTERRA 4.51/5 (41)
No
Integrations
Jira, Zabbix, Grafana, 3CX, SAP +9
not established

We have not yet completed our own research on Zendesk; rows above show only what we can evidence. Check the vendor for specifics.

Where each one wins

GLPI

Strengths

  • +Open-source ITSM with no licensing costs
  • +Unified management of IT assets, tickets and change requests
  • +Effective ticketing system with automation for routing and notifications
  • +Wide plugin ecosystem for extended functionality
  • +Available as on-premises or cloud deployment
  • +Functional and user-friendly interface for an open-source tool
  • +Relatively straightforward implementation and administration

Limitations

  • −Dated and unintuitive user interface
  • −Steep learning curve for onboarding and customization
  • −Performance issues such as occasional slowness

Zendesk

Review sentiment not yet compiled.

Data residency & compliance

GLPI
Zendesk
EU data residency
Yes, for all customers
not established
Transfer mechanism
Not required — data stays in the EU
not established
DPA
not established
not established
Sub-processors
not established
not established
Certifications
ISO 27001, SOC 2
No

Pricing

GLPI

  • GLPI Network Cloud $19 per IT agent / monthUnlimited IT assets and end users · Updates, backups, server maintenance · Level 3 support
  • GLPI Network Basic On-Premises $1,200 per year10 IT agents, 500 IT assets · Exclusive plugins, Level 3 support · Editor’s guarantee, community and network plugins
  • GLPI Network Standard On-Premises $3,600 per year50 IT agents, 5,000 IT assets · All Basic features · Standard plugins
  • GLPI Network Advanced On-Premises $12,000 per year51+ IT agents, 5,001+ IT assets · All previous features · Advanced plugins

Free trial available. Prices exclude taxes and may vary based on region or additional services.

Zendesk

No published pricing we could verify.

Features

GLPI

Helpdesk and Service Management
Incident and request handling, Service catalog form creation, SLA management, Customer support experience delivery
Inventory and Asset Management
Automated inventory management, Network scanning, SNMP report generation, Application deployment
Configuration Management Database (CMDB)
Centralized management of configuration items, Relationship mapping between items
Financial Management
Centralization of budgets and costs, Supplier and license management, Administrative and financial information governance
Additional Capabilities
Data center management, Environment impact management, Dynamic inventory (agentless), Governance assistance

Zendesk

Feature breakdown not yet compiled.

See GLPI →More Zendesk alternatives