GLPI vs Zendesk
Last updated October 2026
Looking for a European alternative to Zendesk? Here's how GLPI compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: GLPI. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
Open-source IT asset management and helpdesk with EU hosting
Cloud-based customer service software with ticketing and messaging.
Headquarters
🇫🇷 FR
🇺🇸 US · 2007
EU data residency
Yes, for all customers
Available on some plansEU data residency available on Enterprise and Enterprise Plus plans.
DSGVO / GDPR
Yes
Yes
Certifications
ISO 27001, SOC 2
ISO 27001, SOC 2 Type II
Price from
$19/mo
$19/mo
Free plan
No
No
Open Source
Yes
No
Integrations
Jira, Zabbix, Grafana, 3CX, SAP +9
Slack, Salesforce, Shopify, Mailchimp, Jira +3
Where each one wins
GLPI
Strengths
- +Open-source ITSM with no licensing costs
- +Unified management of IT assets, tickets and change requests
- +Effective ticketing system with automation for routing and notifications
- +Wide plugin ecosystem for extended functionality
- +Available as on-premises or cloud deployment
- +Functional and user-friendly interface for an open-source tool
- +Relatively straightforward implementation and administration
Limitations
- −Dated and unintuitive user interface
- −Steep learning curve for onboarding and customization
- −Performance issues such as occasional slowness
Zendesk
Strengths
- +Highly customizable workflows
- +Strong reporting and analytics
- +Extensive integration ecosystem
- +Reliable uptime and performance
Limitations
- −Steep learning curve for new users
- −Higher cost for advanced features
- −Complex setup for large teams
- −Limited free plan functionality
Data residency & compliance
GLPI
Zendesk
EU data residency
Yes, for all customers
Available on some plansEU data residency available on Enterprise and Enterprise Plus plans.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
Certifications
ISO 27001, SOC 2
ISO 27001, SOC 2 Type II
Pricing
GLPI
- GLPI Network Cloud $19 per IT agent / monthUnlimited IT assets and end users · Updates, backups, server maintenance · Level 3 support
- GLPI Network Basic On-Premises $1,200 per year10 IT agents, 500 IT assets · Exclusive plugins, Level 3 support · Editor’s guarantee, community and network plugins
- GLPI Network Standard On-Premises $3,600 per year50 IT agents, 5,000 IT assets · All Basic features · Standard plugins
- GLPI Network Advanced On-Premises $12,000 per year51+ IT agents, 5,001+ IT assets · All previous features · Advanced plugins
Free trial available. Prices exclude taxes and may vary based on region or additional services.
Zendesk
- Suite Team $19 per agent/monthBasic ticketing · Email and chat support · Billed annually
- Suite Growth $49 per agent/monthAdvanced reporting · Automated workflows · Billed annually
- Suite Professional $99 per agent/monthCustomizable dashboards · Multi-language support · Billed annually
- Suite Enterprise On request per agent/monthEU data residency · Advanced security features · Custom SLA policies
Pricing varies by region and plan. Enterprise plans require a custom quote.
Features
GLPI
- Helpdesk and Service Management
- Incident and request handling, Service catalog form creation, SLA management, Customer support experience delivery
- Inventory and Asset Management
- Automated inventory management, Network scanning, SNMP report generation, Application deployment
- Configuration Management Database (CMDB)
- Centralized management of configuration items, Relationship mapping between items
- Financial Management
- Centralization of budgets and costs, Supplier and license management, Administrative and financial information governance
- Additional Capabilities
- Data center management, Environment impact management, Dynamic inventory (agentless), Governance assistance
Zendesk
- Ticketing and Workflows
- Automated ticket routing, Custom ticket fields, SLA management, Macros and shortcuts
- AI and Automation
- AI-powered bots for customer queries, Automated responses, Answer Bot for self-service, Macro suggestions
- Reporting and Analytics
- Custom dashboards, Pre-built reports, Real-time analytics, Customer satisfaction (CSAT) tracking
- Integrations and Extensions
- Pre-built apps and integrations, Zendesk Marketplace, API access, Webhooks
- Security and Compliance
- Role-based permissions, Two-factor authentication (2FA), Data encryption in transit and at rest, GDPR compliance tools