tech from europe
vsFreshdesk

Tiledesk vs Freshdesk

Last updated August 2026

Looking for a European alternative to Freshdesk? Here's how Tiledesk compares, on EU hosting, GDPR and what it does.

Our pick for a European buyer: Tiledesk. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.

Tiledesk
Freshdesk
What it is
Open-source AI helpdesk with EU hosting and self-hosting options
not established
Headquarters
🇮🇹 IT
No
EU data residency
Yes, for all customersEU (AWS EMEA SARL, Google Ireland Limited, MongoDB GmbH)
not established
DSGVO / GDPR
Yes
not established
Certifications
No
not established
Price from
No
not established
Free plan
Yes
not established
Open Source
Yes
not established
Ratings
G2 4.8/5 (23) · TRUSTPILOT 4.3/5 (8) · CAPTERRA 4.6/5 (154)
No
Integrations
OpenAI, Make, n8n, HubSpot, Customer.io +11
not established

We have not yet completed our own research on Freshdesk; rows above show only what we can evidence. Check the vendor for specifics.

Where each one wins

Tiledesk

Strengths

  • +Intuitive drag-and-drop flow builder for no-code chatbot creation
  • +Multi-channel integration (WhatsApp, Facebook Messenger, Telegram, email)
  • +Multilingual support expanding customer reach
  • +AI-powered chatbots with knowledge base and RAG for accurate responses
  • +Effective orchestration between chatbots, support operators, and end users
  • +Responsive and efficient 24/7 support team
  • +Open-source and self-hosting option for cost control
  • +Low entry price point at $15

Limitations

  • −Pricing for common messaging apps could be lower
  • −Lack of transparency in pricing structure

Freshdesk

Review sentiment not yet compiled.

Data residency & compliance

Tiledesk
Freshdesk
EU data residency
Yes, for all customersEU (AWS EMEA SARL, Google Ireland Limited, MongoDB GmbH)
not established
Transfer mechanism
Not required — data stays in the EU
not established
DPA
Published →
not established
Sub-processors
Listed →
not established
Certifications
No
No

Pricing

Tiledesk

  • Pro Plan €149/month (monthly) or €124/month (yearly, 2 months free) per month3 users · 20 AI agents · 5M AI tokens/month
  • Business Plan €499/month (monthly) or €416/month (yearly, 2 months free) per month5 users · 50 AI agents · 10M AI tokens/month
  • Enterprise Plan On request customUnlimited users · Unlimited AI agents · Unlimited AI tokens

14-day free trial with all premium features; white label option available on request.

Freshdesk

No published pricing we could verify.

Features

Tiledesk

AI Tools
AI reply assistant, Self-learning agents, Knowledge base querying, AI conditions
Core Features
Live chat, Notifications, CRM integration, Conversation history
Channels
Telegram, WhatsApp Business, Facebook Messenger, SMS
Customization
Widget customization, Multilanguage support, Widget visibility control, Widget unbranding
Analytics
User ratings, Advanced analytics, Data export

Freshdesk

Feature breakdown not yet compiled.

See Tiledesk →More Freshdesk alternatives