tech from europe
vsFreshdesk

Gnatta vs Freshdesk

Last updated October 2026

Looking for a European alternative to Freshdesk? Here's how Gnatta compares, on EU hosting, GDPR and what it does.

Our pick for a European buyer: Gnatta. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.

Gnatta
Freshdesk
What it is
UK helpdesk platform with AI agents and multi-channel support
Cloud-based help desk software for customer support ticketing.
Headquarters
🇬🇧 GB
🇺🇸 US · 2010
EU data residency
Yes, for all customers
Available on some plansEU/EEA data residency is available but depends on the plan.
DSGVO / GDPR
Yes
Yes
Certifications
ISO 27001
ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 3, SOC 2 Type II, SOC 1
Price from
£99/user/mo
$19/mo
Free plan
No
No
Open Source
No
No
Ratings
TRUSTPILOT 2.3/5 (6)
CAPTERRA 4.5/5 (3,471)
Integrations
WhatsApp, Facebook Messenger, Instagram, Trustpilot, Gnatta Messenger +23
Slack, Shopify, HubSpot, Gmail, Adobe Commerce

Where each one wins

Gnatta

Strengths

  • +Responsive and attentive support and onboarding teams
  • +Intuitive and user-friendly interface for agents
  • +Smooth integrations with existing CRM systems
  • +Scalability that adapts to growing business needs
  • +Effective analytics and reporting tools for performance monitoring
  • +Efficient use of AI and automation alongside human advisors
  • +Unified view of customer interactions

Limitations

  • −Limited public detail on specific features beyond integrations and scalability
  • −Pricing transparency could be improved

Freshdesk

Strengths

  • +Intuitive interface for support teams
  • +Strong automation and AI features
  • +Wide range of integrations

Limitations

  • −Steep learning curve for advanced features
  • −Pricing can become expensive for larger teams
  • −Limited customization in lower-tier plans

Data residency & compliance

Gnatta
Freshdesk
EU data residency
Yes, for all customers
Available on some plansEU/EEA data residency is available but depends on the plan.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
DPA
not established
Published →
Sub-processors
not established
Listed →
Certifications
ISO 27001
ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 3, SOC 2 Type II, SOC 1

Pricing

Gnatta

  • Core On request per user / monthBasic channel support · Automatic routing · Reporting with CSV export
  • Plus £99 (monthly) / £89 (annual) per user / monthAll channels included · Chatbots & IVRs · Visual workflow editor
  • Ultimate £149 (monthly) / £129 (annual) per seat / monthEverything in Plus · AI Ask included · Workflow building by Gnatta team

Annual billing offers up to 15% savings. AI add-ons (Ask: £15/user, Workmate: £35/user) available for Plus and Ultimate.

Freshdesk

  • Growth $19 per agent/month (billed annually)Ticketing across channels · Basic automation · Help desk reports
  • Pro $55 per agent/month (billed annually)AI-assisted routing · Custom roles · Advanced analytics
  • Enterprise $89 per agent/month (billed annually)Sandbox environment · Audit logs · Custom SLA policies
  • Freshdesk Omni Growth $29 per agent/month (billed annually)Omnichannel support · AI-powered chatbots · Unified agent workspace
  • Freshdesk Omni Pro $79 per agent/month (billed annually)Advanced automation · Custom reports · Team collaboration tools
  • Freshdesk Omni Enterprise $119 per agent/month (billed annually)Enterprise-grade security · Advanced analytics · Dedicated account manager

Free plan available for up to 2 agents for 6 months; 14-day trial for new accounts. Monthly billing prices not published in the supplied sources.

Features

Gnatta

Automation
Chatbots and Quick Replies, Workflow Builder for process automation, AI Agents and AI-driven workflows, Automatic Routing and Prioritization
Management
Integrations with third-party applications, Analytics with reporting suite and real-time dashboards, Monitoring tools for operational oversight
Omnichannel
Email, Telephony, SMS, Facebook Messenger, Instagram, WhatsApp, Trustpilot and Gnatta Messenger, Helpdesk functionalities

Freshdesk

Ticketing and channels
Multi-channel ticket management, Collision detection, SLA management, Ticket assignment and routing
AI and automation
Freddy AI Agent and Copilot, AI-assisted routing, Workflow automations
Self-service and collaboration
Customer knowledge base, Internal knowledge base, Multilingual help desk
Analytics
Help desk reports, Dashboards, Scheduled data exports
Administration and security
Roles and permissions, Audit logs, Sandbox environment
See Gnatta →More Freshdesk alternatives