ConSol CM/Helpdesk vs Freshdesk
Last updated November 2026
Looking for a European alternative to Freshdesk? Here's how ConSol CM/Helpdesk compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: ConSol CM/Helpdesk. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
ITIL-aligned helpdesk with workflow automation and EU hosting
Cloud-based help desk software for customer support ticketing.
Headquarters
🇩🇪 DE
🇺🇸 US · 2010
EU data residency
Yes, for all customers
Available on some plansEU/EEA data residency is available but depends on the plan.
DSGVO / GDPR
Yes
Yes
Certifications
ISO 9001, ISO 27001
ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 3, SOC 2 Type II, SOC 1
Price from
€149/user/mo
$19/mo
Free plan
No
No
Open Source
No
No
Integrations
baramundi Management Suite, Microsoft Outlook, Microsoft SCCM, Snow License Manager, OCS Inventory +7
Slack, Shopify, HubSpot, Gmail, Adobe Commerce
Where each one wins
ConSol CM/Helpdesk
Strengths
- +Highly configurable workflows for ticket lifecycles, tasks and service processes
- +Stable, long-term system for support requests, incidents and development workflows
- +Centralized case history and communications in one place
- +Responsive, personal support and helpful project teams during implementation
- +Intuitive everyday ticket handling once configured
- +Ability to perform some administrative changes via CM/WAS without deep technical effort
- +Modular structure allows adaptation to diverse business processes
- +Cost-efficient for the functionality offered
Limitations
- −Steep learning curve due to extensive configuration and training requirements
- −Search functions and filters are limited when retrieving historical information
- −UI could be more modern and streamlined
Freshdesk
Strengths
- +Intuitive interface for support teams
- +Strong automation and AI features
- +Wide range of integrations
Limitations
- −Steep learning curve for advanced features
- −Pricing can become expensive for larger teams
- −Limited customization in lower-tier plans
Data residency & compliance
ConSol CM/Helpdesk
Freshdesk
EU data residency
Yes, for all customers
Available on some plansEU/EEA data residency is available but depends on the plan.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
Certifications
ISO 9001, ISO 27001
ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 3, SOC 2 Type II, SOC 1
Pricing
ConSol CM/Helpdesk
- Cloud, Named User €149 base price per month, from 6 usersMonthly billing · Base price for 6+ Named Users
- Cloud, Concurrent User €149 base price per monthMonthly billing · Concurrent user access
- On-premise purchase €9,900 one-time, CM server licenseOne-time payment · Free test system with valid maintenance contract
- On-premise subscription, Named User €275 per user / month per user / monthMonthly billing · Named User model
- On-premise subscription, Concurrent User €275 per user / month per user / monthMonthly billing · Concurrent User model
14-day free trial available, extendable on request. Server license fees may apply for on-premise subscriptions.
Freshdesk
- Growth $19 per agent/month (billed annually)Ticketing across channels · Basic automation · Help desk reports
- Pro $55 per agent/month (billed annually)AI-assisted routing · Custom roles · Advanced analytics
- Enterprise $89 per agent/month (billed annually)Sandbox environment · Audit logs · Custom SLA policies
- Freshdesk Omni Growth $29 per agent/month (billed annually)Omnichannel support · AI-powered chatbots · Unified agent workspace
- Freshdesk Omni Pro $79 per agent/month (billed annually)Advanced automation · Custom reports · Team collaboration tools
- Freshdesk Omni Enterprise $119 per agent/month (billed annually)Enterprise-grade security · Advanced analytics · Dedicated account manager
Free plan available for up to 2 agents for 6 months; 14-day trial for new accounts. Monthly billing prices not published in the supplied sources.
Features
ConSol CM/Helpdesk
- Ticketing and IT service management
- Request, Incident, Problem, and Change Management, Automatic ticket creation from forms and email, Multi-level support routing and subtickets, Search for similar tickets
- Communication and collaboration
- Integrated email client, Text-module templates, Internal messaging, Collaboration tools
- Assets and configuration data
- Built-in CMDB, Configurable product database, Link hardware, software, infrastructure, contracts, and SLAs to tickets
- Self-service and knowledge
- Internal and external users submit and track tickets, Access to solution templates and FAQs, Knowledge base
- Workflow configuration and automation
- Web Admin Suite for process configuration, Graphical Process Design Editor, Workflow-based routing
Freshdesk
- Ticketing and channels
- Multi-channel ticket management, Collision detection, SLA management, Ticket assignment and routing
- AI and automation
- Freddy AI Agent and Copilot, AI-assisted routing, Workflow automations
- Self-service and collaboration
- Customer knowledge base, Internal knowledge base, Multilingual help desk
- Analytics
- Help desk reports, Dashboards, Scheduled data exports
- Administration and security
- Roles and permissions, Audit logs, Sandbox environment