LiveAgent vs Freshdesk
Last updated October 2026
Looking for a European alternative to Freshdesk? Here's how LiveAgent compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: LiveAgent. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
Omnichannel helpdesk with chat, ticketing and VoIP
Cloud-based help desk software for customer support ticketing.
Headquarters
🇸🇰 SK
🇺🇸 US · 2010
EU data residency
Yes, for all customers
Available on some plansEU/EEA data residency is available but depends on the plan.
DSGVO / GDPR
Yes
Yes
Certifications
No
ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 3, SOC 2 Type II, SOC 1
Price from
$10/mo
$19/mo
Free plan
No
No
Open Source
No
No
Ratings
Integrations
2APlus, 2talk, 3CX, Actio, Adiptel +37
Slack, Shopify, HubSpot, Gmail, Adobe Commerce
Where each one wins
LiveAgent
Strengths
- +Multi-channel support in one platform (email, live chat, phone, social media)
- +Improves organization and speeds up customer service workflows
- +Flexible customization with canned responses and tagging for high ticket volumes
- +Built-in call center functionality from Medium plan onward
- +Responsive customer support from LiveAgent’s team
- +Quick setup time (often 1-2 days)
- +Useful reporting and analytics for performance monitoring
Limitations
- −Outdated and clunky interface with a cluttered sidebar menu
- −Weaker mobile app compared to desktop version
- −Unexpected billing increases when adding or removing agents mid-cycle
Freshdesk
Strengths
- +Intuitive interface for support teams
- +Strong automation and AI features
- +Wide range of integrations
Limitations
- −Steep learning curve for advanced features
- −Pricing can become expensive for larger teams
- −Limited customization in lower-tier plans
Data residency & compliance
LiveAgent
Freshdesk
EU data residency
Yes, for all customers
Available on some plansEU/EEA data residency is available but depends on the plan.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
Certifications
No
ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 3, SOC 2 Type II, SOC 1
Pricing
LiveAgent
- Small Business $10 per agent/month billed annuallyAI Agents · Ticketing, live chat, knowledge base · Customer portal and contact forms
- Medium Business $19 per agent/month billed annuallyEverything in Small Business · Full AI setup · Call center & IVR
- Large Business $33 per agent/month billed annuallyEverything in Medium Business · Time tracking and audit log · Integrations with Facebook, Instagram, X (Twitter), Viber, Telegram, WhatsApp
- Enterprise $46 per agent/month billed annuallyEverything in Large Business · Almost unlimited features · Dedicated account manager and priority support
Prices are promotional until January 1st, 2027. Monthly billing available at higher rates. Free 30-day trial, no credit card required.
Freshdesk
- Growth $19 per agent/month (billed annually)Ticketing across channels · Basic automation · Help desk reports
- Pro $55 per agent/month (billed annually)AI-assisted routing · Custom roles · Advanced analytics
- Enterprise $89 per agent/month (billed annually)Sandbox environment · Audit logs · Custom SLA policies
- Freshdesk Omni Growth $29 per agent/month (billed annually)Omnichannel support · AI-powered chatbots · Unified agent workspace
- Freshdesk Omni Pro $79 per agent/month (billed annually)Advanced automation · Custom reports · Team collaboration tools
- Freshdesk Omni Enterprise $119 per agent/month (billed annually)Enterprise-grade security · Advanced analytics · Dedicated account manager
Free plan available for up to 2 agents for 6 months; 14-day trial for new accounts. Monthly billing prices not published in the supplied sources.
Features
LiveAgent
- AI for customer support
- AI Chatbot, AI Answer Assistant, AI Autoresponder, AI Ticket Validation & Autoresponse
- Ticketing system
- Automated ticket distribution, Agent collision detection, Ticket merging and splitting, Custom ticket fields
- Communication channels
- Customer portals, Email ticketing (incoming and outgoing), Live chat with proactive invitations, Call center with IVR and call routing
- Reporting and analytics
- Real-time dashboards, Agent, department and channel reports, SLA compliance and log reports, Time reports
- Customization and automation
- Custom roles and departments, Business hours configuration, Event and time-based automation rules, SLA rules
Freshdesk
- Ticketing and channels
- Multi-channel ticket management, Collision detection, SLA management, Ticket assignment and routing
- AI and automation
- Freddy AI Agent and Copilot, AI-assisted routing, Workflow automations
- Self-service and collaboration
- Customer knowledge base, Internal knowledge base, Multilingual help desk
- Analytics
- Help desk reports, Dashboards, Scheduled data exports
- Administration and security
- Roles and permissions, Audit logs, Sandbox environment