tech from europe
vsFreshdesk

GLPI vs Freshdesk

Last updated October 2026

Looking for a European alternative to Freshdesk? Here's how GLPI compares, on EU hosting, GDPR and what it does.

Our pick for a European buyer: GLPI. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.

GLPI
Freshdesk
What it is
Open-source IT asset management and helpdesk with EU hosting
Cloud-based help desk software for customer support ticketing.
Headquarters
🇫🇷 FR
🇺🇸 US · 2010
EU data residency
Yes, for all customers
Available on some plansEU/EEA data residency is available but depends on the plan.
DSGVO / GDPR
Yes
Yes
Certifications
ISO 27001, SOC 2
ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 3, SOC 2 Type II, SOC 1
Price from
$19/mo
$19/mo
Free plan
No
No
Open Source
Yes
No
Ratings
G2 4.5/5 (41) · CAPTERRA 4.51/5 (41)
CAPTERRA 4.5/5 (3,471)
Integrations
Jira, Zabbix, Grafana, 3CX, SAP +9
Slack, Shopify, HubSpot, Gmail, Adobe Commerce

Where each one wins

GLPI

Strengths

  • +Open-source ITSM with no licensing costs
  • +Unified management of IT assets, tickets and change requests
  • +Effective ticketing system with automation for routing and notifications
  • +Wide plugin ecosystem for extended functionality
  • +Available as on-premises or cloud deployment
  • +Functional and user-friendly interface for an open-source tool
  • +Relatively straightforward implementation and administration

Limitations

  • −Dated and unintuitive user interface
  • −Steep learning curve for onboarding and customization
  • −Performance issues such as occasional slowness

Freshdesk

Strengths

  • +Intuitive interface for support teams
  • +Strong automation and AI features
  • +Wide range of integrations

Limitations

  • −Steep learning curve for advanced features
  • −Pricing can become expensive for larger teams
  • −Limited customization in lower-tier plans

Data residency & compliance

GLPI
Freshdesk
EU data residency
Yes, for all customers
Available on some plansEU/EEA data residency is available but depends on the plan.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
DPA
not established
Published →
Sub-processors
not established
Listed →
Certifications
ISO 27001, SOC 2
ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 3, SOC 2 Type II, SOC 1

Pricing

GLPI

  • GLPI Network Cloud $19 per IT agent / monthUnlimited IT assets and end users · Updates, backups, server maintenance · Level 3 support
  • GLPI Network Basic On-Premises $1,200 per year10 IT agents, 500 IT assets · Exclusive plugins, Level 3 support · Editor’s guarantee, community and network plugins
  • GLPI Network Standard On-Premises $3,600 per year50 IT agents, 5,000 IT assets · All Basic features · Standard plugins
  • GLPI Network Advanced On-Premises $12,000 per year51+ IT agents, 5,001+ IT assets · All previous features · Advanced plugins

Free trial available. Prices exclude taxes and may vary based on region or additional services.

Freshdesk

  • Growth $19 per agent/month (billed annually)Ticketing across channels · Basic automation · Help desk reports
  • Pro $55 per agent/month (billed annually)AI-assisted routing · Custom roles · Advanced analytics
  • Enterprise $89 per agent/month (billed annually)Sandbox environment · Audit logs · Custom SLA policies
  • Freshdesk Omni Growth $29 per agent/month (billed annually)Omnichannel support · AI-powered chatbots · Unified agent workspace
  • Freshdesk Omni Pro $79 per agent/month (billed annually)Advanced automation · Custom reports · Team collaboration tools
  • Freshdesk Omni Enterprise $119 per agent/month (billed annually)Enterprise-grade security · Advanced analytics · Dedicated account manager

Free plan available for up to 2 agents for 6 months; 14-day trial for new accounts. Monthly billing prices not published in the supplied sources.

Features

GLPI

Helpdesk and Service Management
Incident and request handling, Service catalog form creation, SLA management, Customer support experience delivery
Inventory and Asset Management
Automated inventory management, Network scanning, SNMP report generation, Application deployment
Configuration Management Database (CMDB)
Centralized management of configuration items, Relationship mapping between items
Financial Management
Centralization of budgets and costs, Supplier and license management, Administrative and financial information governance
Additional Capabilities
Data center management, Environment impact management, Dynamic inventory (agentless), Governance assistance

Freshdesk

Ticketing and channels
Multi-channel ticket management, Collision detection, SLA management, Ticket assignment and routing
AI and automation
Freddy AI Agent and Copilot, AI-assisted routing, Workflow automations
Self-service and collaboration
Customer knowledge base, Internal knowledge base, Multilingual help desk
Analytics
Help desk reports, Dashboards, Scheduled data exports
Administration and security
Roles and permissions, Audit logs, Sandbox environment
See GLPI →More Freshdesk alternatives