tech from europe
Help Desk & Customer Support

Ebbot

🇸🇪 SE

AI service automation for omnichannel customer support

EU hostedGDPRISO/IEC 27001
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Ebbot is a Swedish AI platform for customer service automation. It deploys chat and email agents to handle support requests across web, app, and messaging channels, with live chat handoff and CRM integrations like TOPdesk and Salesforce. Features include AI Insights for performance analytics, hallucination safeguards, and EU hosting options including a Sovereign Cloud tier. Pricing is custom-quoted per deployment.

Features

AI chat agents

  • Understands user intent and context
  • Asks clarifying questions
  • Supports 100+ languages
  • Takes actions via tool calling and integrations
  • Includes fallback logic and persona controls

Live chat and human handover

  • Human agents can take over conversations
  • Context is carried through handover
  • Helps agents manage multiple conversations

Email automation

  • Node-based visual workflow platform
  • Analyzes case context
  • Drafts replies
  • Routes cases
  • Triages repetitive emails

AI insights and analytics

  • Analyzes conversation data
  • Identifies recurring issues
  • Spots automation opportunities

EbbotGPT and LLM options

  • Service-focused models available
  • Option to use third-party models (OpenAI, Google)
  • EbbotGPT hosted in the EU

Product Finder

  • Interactive product guidance
  • Helps shoppers find suitable products via questions
  • Includes analytics and tracking
  • Tracks product-specific sales

Pricing

Pricing is tailored per deployment; no public price list. EbbotGPT API pricing is token-based with no activation cost.

EU Trust Profile

What we verified against public sources, last checked 2026-10-30. Every point links to its evidence.

  • EU data residency

    EU hosting is explicitly offered as an option to ensure data never leaves Europe.

    Evidence →
  • Trust center / security page

    A Trust Center is referenced for full transparency on security measures.

    Evidence →
  • ISO 27001

    ISO/IEC 27001 certification is explicitly claimed.

    Evidence →
  • Documented data export

    Documented exports for chat history and AI Insights in CSV format are available.

    Evidence →

We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.

Work at Ebbot?

This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (SE) and the compliance points we checked against public sources — the date on it is the date we last checked.

Ebbot — verified European company on tech-from-europe.euEbbot — verified European company on tech-from-europe.eu

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Reviews

Recurring themes, synthesized from public reviews across portals.

What users value

  • Intuitive admin interface for building and training chatbot scenarios
  • Professional, responsive support team, especially during implementation
  • Reduces routine customer service workload by handling simple or repetitive queries
  • Enables quick identification of customer issues and potential website errors
  • Direct CRM ticket creation and pre-handoff data collection for faster staff assistance
  • Multi-LLM architecture allows switching models per task
  • ISO-certified and GDPR-compliant with EU-hosted data

Where users see room to improve

  • · Limited public pricing transparency, requiring demo calls for quotes
  • · Smaller integration catalog compared to competitors like Intercom or Zendesk

Integrations

Microsoft TeamsSlackWhatsAppMessengerDixaZendeskSalesforceFreshchatTOPdeskFreshdeskGenesysSuperOfficeEasit GOVitecIngridConfluenceSharePointSitevision+1

Ebbot: frequently asked questions

Which tools does Ebbot integrate with?
Ebbot connects with Microsoft Teams, Slack, WhatsApp, Messenger, Dixa, Zendesk, Salesforce and Freshchat, plus 11 more integrations we found.
Where does Ebbot store its data?
EU hosting is explicitly offered as an option to ensure data never leaves Europe.

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Feature, pricing and integration details are based on web research (as of 2026-10-30), without guarantee, errors are possible. The vendor's website prevails.