tech from europe
vsFreshdesk

Znuny vs Freshdesk

Last updated October 2026

Looking for a European alternative to Freshdesk? Here's how Znuny compares, on EU hosting, GDPR and what it does.

Our pick for a European buyer: Znuny. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.

Znuny
Freshdesk
What it is
Open-source helpdesk and ITSM platform for IT teams
Cloud-based help desk software for customer support ticketing.
Headquarters
🇩🇪 DE
🇺🇸 US · 2010
EU data residency
not established
Available on some plansEU/EEA data residency is available but depends on the plan.
DSGVO / GDPR
Yes
Yes
Certifications
ISO/IEC 27001:2022, SOC 2
ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 3, SOC 2 Type II, SOC 1
Price from
$4,499/yr
$19/mo
Free plan
Yes
No
Open Source
Yes
No
Ratings
No
CAPTERRA 4.5/5 (3,471)
Integrations
LDAP, Apache HTTPD SSO, IMAP, POP3, SMTP +10
Slack, Shopify, HubSpot, Gmail, Adobe Commerce

Where each one wins

Znuny

Freshdesk

Strengths

  • +Intuitive interface for support teams
  • +Strong automation and AI features
  • +Wide range of integrations

Limitations

  • −Steep learning curve for advanced features
  • −Pricing can become expensive for larger teams
  • −Limited customization in lower-tier plans

Data residency & compliance

Znuny
Freshdesk
EU data residency
not established
Available on some plansEU/EEA data residency is available but depends on the plan.
Transfer mechanism
not established
Standard Contractual Clauses
DPA
not established
Published →
Sub-processors
not established
Listed →
Certifications
ISO/IEC 27001:2022, SOC 2
ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 3, SOC 2 Type II, SOC 1

Pricing

Znuny

  • Open Source Free No subscriptionNo licensing fees · Full customization · Community support
  • Silver $4,499/year or €4,250/year or 5,800 CHF/year per yearProfessional support · Long-term stability · Priority access to updates
  • Gold $9,999/year or €9,999/year or 13,700 CHF/year per yearEnhanced support · Extended SLA guarantees · Advanced customization options
  • Platinum $28,999/year or €24,900/year or 31,700 CHF/year per yearPremium support · Highest SLA guarantees · Full feature access

Prices vary by currency. Core software is open source and free to use.

Freshdesk

  • Growth $19 per agent/month (billed annually)Ticketing across channels · Basic automation · Help desk reports
  • Pro $55 per agent/month (billed annually)AI-assisted routing · Custom roles · Advanced analytics
  • Enterprise $89 per agent/month (billed annually)Sandbox environment · Audit logs · Custom SLA policies
  • Freshdesk Omni Growth $29 per agent/month (billed annually)Omnichannel support · AI-powered chatbots · Unified agent workspace
  • Freshdesk Omni Pro $79 per agent/month (billed annually)Advanced automation · Custom reports · Team collaboration tools
  • Freshdesk Omni Enterprise $119 per agent/month (billed annually)Enterprise-grade security · Advanced analytics · Dedicated account manager

Free plan available for up to 2 agents for 6 months; 14-day trial for new accounts. Monthly billing prices not published in the supplied sources.

Features

Znuny

Communication
Unified ticket history for email, phone, web portal, API, and monitoring alerts
Security and permissions
Granular roles and access rights, Identity management integration, Password policies and two-factor authentication, SSL data transfer
Ticket and business-object management
Management of tickets, customer users, companies, and FAQ entries, Statistics, configuration items, and service catalogs, Drafts, internal and external notes, bulk actions, Links between objects
Automation and processes
Automated routing, classification, and escalations, Notifications and state changes, Multi-step business processes
Knowledge and self-service
Built-in FAQ/knowledge base, Customer self-service portal, Satisfaction surveys

Freshdesk

Ticketing and channels
Multi-channel ticket management, Collision detection, SLA management, Ticket assignment and routing
AI and automation
Freddy AI Agent and Copilot, AI-assisted routing, Workflow automations
Self-service and collaboration
Customer knowledge base, Internal knowledge base, Multilingual help desk
Analytics
Help desk reports, Dashboards, Scheduled data exports
Administration and security
Roles and permissions, Audit logs, Sandbox environment
See Znuny →More Freshdesk alternatives