Odoo CRM
🇧🇪 BE · Free plan · paid from €19.90/user/mo
3.8/5· 2,453 reviews across 3 portals
Open-source CRM from Belgium with a free plan and modular ERP integration.
Replaces
Odoo CRM is sought as a European alternative to:
Features
Lead Management
- Inbound leads from emails, VoIP calls, social media, website visitors, events, and support tickets
- Automated email campaigns for lead nurturing based on segments
- Predictive lead scoring with success probability calculation
- GeoIP detection for lead location
- Deduplication with lead merging suggestions
- URL tracking via UTM parameters
- Lead mining and enrichment from email addresses or phone numbers
- Automated assignment rules for sales teams or individuals
- Live chat for visitor conversion
- Chatbot with predefined messages
Opportunity Management
- Pipeline management with drag-and-drop interface
- Customizable stages with descriptions
- Activity and call scheduling
- Meeting scheduling with Google Calendar sync
- Next action planning based on opportunities
- 360° visibility including website activity, emails, meetings, and past orders
- Call logging with VoIP integration
- Lost reason analysis
Customer Management
- Shared address book for sales teams
- Customer preference settings
- Multi-address support for companies
- Full activity history attached to customers
Communication
- Email templates for common communications
- Email gateways with automatic attachment to opportunities
- VoIP with dial queues, call logging, and auto-rescheduling
- Custom alerts for key opportunities
- Multi-team support
Reporting
- Dashboard with predefined or custom reports
- Opportunities analysis with advanced filters
- Cohort analysis for KPI evolution
- Leads analysis for marketing ROI
- CRM dashboard for sales team KPI visualization
Pricing
- One app, unlimited users
- Odoo Online hosting included
- Multi-company support
- No credit card required
- All apps included
- Odoo Online hosting
- Discount for first 12 months
- All apps included
- Choice of Odoo Online, Odoo.sh, or on-premise hosting
- Odoo Studio included
- External API access
Pricing applies to annual billing. Monthly rates may differ.
EU Trust Profile
What we verified against public sources, last checked 2026-08-03. Every point links to its evidence.
- Evidence →EU data residency
Customer databases hosted on Odoo.com in Europe are located in France and the Netherlands.
- Evidence →ISO 27001ISO/IEC 27001:2022
Odoo is certified for the design, development, delivery, and support of its software solutions, cloud hosting, and professional services.
- Evidence →SOC 2
SOC 2 Type I & II reports are available to customers under NDA.
- Evidence →Local-language support
Product support and documentation are available in German.
We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.
Work at Odoo CRM?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (BE) and the compliance points we checked against public sources — the date on it is the date we last checked.
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Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Comprehensive integrated platform that combines CRM with accounting, inventory, and other business functions in a single system, reducing data silos and subscription costs
- Highly modular structure allows users to activate only the required features, avoiding unnecessary complexity
- Open-source framework enables deep customization to fit complex business processes
- Strong ease-of-use ratings (8.4–8.5/10 on G2) and flexibility for customization (8.5/10 on G2)
- AI-supported lead prioritization and predictive lead scoring enhance sales efficiency
- Seamless integration with other Odoo modules eliminates the need for third-party connectors
- Cost-effective pricing model compared to standalone solutions for multiple business functions
- Suitable for organizations seeking a unified ERP and CRM solution with high adaptability
Where users see room to improve
- · Customer support receives consistently low ratings (3.9/5 on Software Advice), with slow response times, regional quality variations, and reports of support staff lacking expertise
- · Hidden costs and aggressive upselling, including price increases when changing plans and pressure to purchase additional 'Success Packs'
- · Steep learning curve and technical complexity, particularly for customizations, with upgrades often breaking existing configurations
Ratings across portals
Linked facts, we bring ratings from every portal together in one place.
Integrations
Feature, pricing and integration details are based on web research (as of 2026-08-03), without guarantee, errors are possible. The vendor's website prevails.