Odoo CRM
🇧🇪 BE · Free plan · paid from €19.90/user/mo
Open-source CRM from Belgium with a free plan and modular ERP integration.
Replaces
Odoo CRM is sought as a European alternative to:
Features
Lead Management
- Inbound leads from emails, VoIP calls, social media, website visitors, events, and support tickets
- Automated email campaigns for lead nurturing based on segments
- Predictive lead scoring with success probability calculation
- GeoIP detection for lead location
- Deduplication with lead merging suggestions
- URL tracking via UTM parameters
- Lead mining and enrichment from email addresses or phone numbers
- Automated assignment rules for sales teams or individuals
- Live chat for visitor conversion
- Chatbot with predefined messages
Opportunity Management
- Pipeline management with drag-and-drop interface
- Customizable stages with descriptions
- Activity and call scheduling
- Meeting scheduling with Google Calendar sync
- Next action planning based on opportunities
- 360° visibility including website activity, emails, meetings, and past orders
- Call logging with VoIP integration
- Lost reason analysis
Customer Management
- Shared address book for sales teams
- Customer preference settings
- Multi-address support for companies
- Full activity history attached to customers
Communication
- Email templates for common communications
- Email gateways with automatic attachment to opportunities
- VoIP with dial queues, call logging, and auto-rescheduling
- Custom alerts for key opportunities
- Multi-team support
Reporting
- Dashboard with predefined or custom reports
- Opportunities analysis with advanced filters
- Cohort analysis for KPI evolution
- Leads analysis for marketing ROI
- CRM dashboard for sales team KPI visualization
Pricing
- One app, unlimited users
- Odoo Online hosting included
- Multi-company support
- No credit card required
- All apps included
- Odoo Online hosting
- Discount for first 12 months
- All apps included
- Choice of Odoo Online, Odoo.sh, or on-premise hosting
- Odoo Studio included
- External API access
Pricing applies to annual billing. Monthly rates may differ.
EU Trust Profile
4 of 9 criteria verified with evidence, last checked 2026-08-03. Every ✓ links to its source.
- Data Processing Agreement (DPA)not verified
The Data Processing Agreement (DPA) is embedded within the Odoo Enterprise Subscription Agreement.
- Trust center / security page
Odoo does not have a dedicated trust center page. A Trust Center module is available as an optional app.
- Evidence →EU data residency
Customer databases hosted on Odoo.com in Europe are located in France and the Netherlands.
- Public sub-processor list
Odoo does not publish a publicly accessible list of subprocessors. Subprocessors are mentioned in the Privacy Policy.
- Evidence →ISO 27001ISO/IEC 27001:2022
Odoo is certified for the design, development, delivery, and support of its software solutions, cloud hosting, and professional services.
- Evidence →SOC 2
SOC 2 Type I & II reports are available to customers under NDA.
- BSI C5not verified
- TISAXnot verified
- Evidence →German-language support
Product support and documentation are available in German.
Verified means: the claim was publicly documented at the linked source on the check date. The vendor's own information prevails.
Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Comprehensive integrated platform that combines CRM with accounting, inventory, and other business functions in a single system, reducing data silos and subscription costs
- Highly modular structure allows users to activate only the required features, avoiding unnecessary complexity
- Open-source framework enables deep customization to fit complex business processes
- Strong ease-of-use ratings (8.4–8.5/10 on G2) and flexibility for customization (8.5/10 on G2)
- AI-supported lead prioritization and predictive lead scoring enhance sales efficiency
- Seamless integration with other Odoo modules eliminates the need for third-party connectors
- Cost-effective pricing model compared to standalone solutions for multiple business functions
- Suitable for organizations seeking a unified ERP and CRM solution with high adaptability
Where users see room to improve
- · Customer support receives consistently low ratings (3.9/5 on Software Advice), with slow response times, regional quality variations, and reports of support staff lacking expertise
- · Hidden costs and aggressive upselling, including price increases when changing plans and pressure to purchase additional 'Success Packs'
- · Steep learning curve and technical complexity, particularly for customizations, with upgrades often breaking existing configurations
Integrations
Feature, pricing and integration details are based on web research (as of 2026-08-03), without guarantee, errors are possible. The vendor's website prevails.