Lime CRM
🇸🇪 SE · from €55/user/mo
4.5/5· 602 reviews across 5 portals
Swedish CRM with visual pipelines and EU-hosted data for sales, marketing and support teams.
Replaces
Lime CRM is sought as a European alternative to:
Features
Collaboration & Notifications
- Built-in notifications for team updates
- Shared workspace for team alignment
- Collaboration tools for joint tasks
Marketing & Campaigns
- Event campaign and invitation design
- Audience segmentation for targeted outreach
- Marketing automation and newsletter tools
- Web forms and lead management
- NPS surveys for customer feedback
Customer Service & Support
- Multi-channel ticket management
- Omnichannel support via Message Center
- AI-powered live chat and chatbot
- Customer self-service portal
- Video calls and screen sharing for support
Sales & Deal Management
- Visual customer overview and deal tracking
- CPQ (Configure, Price, Quote) functionality
- ERP integration for sales processes
- eSign for digital contract closure
- Custom fields and workflows for sales teams
Data & Analytics
- Business intelligence questions (3–45 depending on plan)
- Data storage (5–25 GB depending on plan)
- No-code automations (5–30 depending on plan)
- Global search across all data
- GDPR compliance portal
Security & Compliance
- ISO-certified infrastructure
- Single Sign-On (Azure AD and other providers)
- Role-based permissions and access controls
- GDPR-compliant data processing
- Cloud or on-premise hosting options
Pricing
- Basic sales tools and customer overview
- 5 no-code automations
- 5 GB data storage
- AI Agents included
- 15 no-code automations
- 15 GB data storage
- Custom AI Agents
- 30 no-code automations
- 25 GB data storage
- Basic marketing automation
- Audience segmentation
- Email statistics and web forms
- Advanced marketing automation
- NPS surveys and dashboards
- Lead management tools
- Full marketing suite
- Custom workflows and integrations
- Advanced analytics
- Multi-channel ticket management
- Basic omnichannel support
- Customer self-service portal
- AI-powered live chat
- Video calls and screen sharing
- Advanced ticket categorisation
- Full omnichannel support (WhatsApp, SMS, etc.)
- Custom business logic
- Unified inbox for all channels
- AI-powered chatbot for customer service
- Customisable knowledge base
- Integration with existing support tools
Pricing varies by module (Sales, Marketing, Customer Service). Industry-specific solutions available on request. All plans billed monthly.
EU Trust Profile
What we verified against public sources, last checked 2026-09-25. Every point links to its evidence.
- Evidence →EU data residency
Lime CRM is hosted in AWS data centers located in Sweden.
- Evidence →Data Processing Agreement (DPA)
The Data Processing Addendum is incorporated into the subscription agreement.
- Evidence →Public sub-processor list
Public list of subprocessors with roles, locations, and DPAs.
- Evidence →Trust center / security page
Dedicated public Trust Center powered by SafeBase.
- Evidence →ISO 27001ISO/IEC 27001:2022, Bureau Veritas (FIHSK27146F)
- Evidence →Self-hosting availableOn-premises deployment option
- Evidence →Documented data exportExcel, JSON, CSV, SQL Server backup, REST API
Self-service export and assisted migration available.
- Evidence →Local-language support
Localized support available for German.
We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.
Work at Lime CRM?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (SE) and the compliance points we checked against public sources — the date on it is the date we last checked.
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Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Intuitive interface with a low learning curve, designed for small and medium-sized businesses
- Highly customizable fields, layouts, and workflows without requiring deep technical expertise
- Centralized platform consolidating customer data, sales processes, and marketing efforts
- Responsive and efficient customer support, including onboarding assistance
- Comprehensive documentation that simplifies implementation
- Scalable for growing businesses and supports multilingual capabilities
- Logically structured, enabling clear oversight of customer interactions
Where users see room to improve
- · Web client has limitations compared to the desktop version, lacking key features
- · Occasional bugs and usability issues, particularly with Excel exports and hidden interface elements
- · 10,000-row limit for aggregated data sets can be restrictive for some workflows
Ratings across portals
Linked facts, we bring ratings from every portal together in one place.
Integrations
Lime CRM: frequently asked questions
- How much does Lime CRM cost?
- Lime CRM starts at €55/user/mo. Plans: Sales Start (€55/user/mo), Sales Business (€95/user/mo), Sales Enterprise (€170/user/mo), Marketing Start (€290/mo), Marketing Business (€500/mo), Marketing Enterprise (€120/user/mo), Customer Service Start (€300/mo), Customer Service Business (€300/mo), Customer Service Enterprise (€300/mo), AI Chatbot & Knowledge Base (€500). Pricing varies by module (Sales, Marketing, Customer Service). Industry-specific solutions available on request. All plans billed monthly.
- Which tools does Lime CRM integrate with?
- Lime CRM connects with Fortnox, Visma Nova, Visma Global, Exact Online, Leadinfo, Brønnøysundregistrene, Checkbiz and Dun & Bradstreet, plus 9 more integrations we found.
- Where does Lime CRM store its data?
- Lime CRM is hosted in AWS data centers located in Sweden. The Data Processing Addendum is incorporated into the subscription agreement.
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Feature, pricing and integration details are based on web research (as of 2026-08-03), without guarantee, errors are possible. The vendor's website prevails.