Lime CRM
🇸🇪 SE · from €55/user/mo
Swedish CRM with visual pipelines and EU-hosted data for sales, marketing and support teams.
Features
Collaboration & Notifications
- Built-in notifications for team updates
- Shared workspace for team alignment
- Collaboration tools for joint tasks
Marketing & Campaigns
- Event campaign and invitation design
- Audience segmentation for targeted outreach
- Marketing automation and newsletter tools
- Web forms and lead management
- NPS surveys for customer feedback
Customer Service & Support
- Multi-channel ticket management
- Omnichannel support via Message Center
- AI-powered live chat and chatbot
- Customer self-service portal
- Video calls and screen sharing for support
Sales & Deal Management
- Visual customer overview and deal tracking
- CPQ (Configure, Price, Quote) functionality
- ERP integration for sales processes
- eSign for digital contract closure
- Custom fields and workflows for sales teams
Data & Analytics
- Business intelligence questions (3–45 depending on plan)
- Data storage (5–25 GB depending on plan)
- No-code automations (5–30 depending on plan)
- Global search across all data
- GDPR compliance portal
Security & Compliance
- ISO-certified infrastructure
- Single Sign-On (Azure AD and other providers)
- Role-based permissions and access controls
- GDPR-compliant data processing
- Cloud or on-premise hosting options
Pricing
- Basic sales tools and customer overview
- 5 no-code automations
- 5 GB data storage
- AI Agents included
- 15 no-code automations
- 15 GB data storage
- Custom AI Agents
- 30 no-code automations
- 25 GB data storage
- Basic marketing automation
- Audience segmentation
- Email statistics and web forms
- Advanced marketing automation
- NPS surveys and dashboards
- Lead management tools
- Full marketing suite
- Custom workflows and integrations
- Advanced analytics
- Multi-channel ticket management
- Basic omnichannel support
- Customer self-service portal
- AI-powered live chat
- Video calls and screen sharing
- Advanced ticket categorisation
- Full omnichannel support (WhatsApp, SMS, etc.)
- Custom business logic
- Unified inbox for all channels
- AI-powered chatbot for customer service
- Customisable knowledge base
- Integration with existing support tools
Pricing varies by module (Sales, Marketing, Customer Service). Industry-specific solutions available on request. All plans billed monthly.
EU Trust Profile
5 of 9 criteria verified with evidence, last checked 2026-08-03. Every ✓ links to its source.
- Evidence →Data Processing Agreement (DPA)
Lime Technologies provides a Data Processing Agreement (DPA) for Lime CRM as part of the contractual framework.
- Evidence →Trust center / security page
Lime Technologies operates a dedicated Trust Center for security and compliance information.
- Evidence →EU data residencySweden (EU)
Lime CRM is hosted in AWS data centers located in Sweden.
- Evidence →Public sub-processor list
A complete list of subprocessors engaged by Lime Technologies is publicly available.
- Evidence →ISO 27001ISO 27001:2022 (Bureau Veritas, cert. no. FIHSK27146F)
Lime CRM is developed, implemented, and supported under an ISO 27001:2022 certified information security management system.
- SOC 2not verified
- BSI C5not verified
- TISAXnot verified
- German-language supportnot verified
Verified means: the claim was publicly documented at the linked source on the check date. The vendor's own information prevails.
Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Intuitive interface with a low learning curve, designed for small and medium-sized businesses
- Highly customizable fields, layouts, and workflows without requiring deep technical expertise
- Centralized platform consolidating customer data, sales processes, and marketing efforts
- Responsive and efficient customer support, including onboarding assistance
- Comprehensive documentation that simplifies implementation
- Scalable for growing businesses and supports multilingual capabilities
- Logically structured, enabling clear oversight of customer interactions
Where users see room to improve
- · Web client has limitations compared to the desktop version, lacking key features
- · Occasional bugs and usability issues, particularly with Excel exports and hidden interface elements
- · 10,000-row limit for aggregated data sets can be restrictive for some workflows
Integrations
Feature, pricing and integration details are based on web research (as of 2026-08-03), without guarantee, errors are possible. The vendor's website prevails.