Efficy
🇧🇪 BE · from 69 €/user/mo
4.3/5· 608 reviews across 4 portals
Belgian CRM with deep customization, on-premise options and public-sector compliance modules.
Replaces
Efficy is sought as a European alternative to:
Features
Customer Management
- Contact management with segmentation
- Contract and document management
- E-signature integration (DocuSign)
- Self-service portal for customers
- Knowledge base for support teams
- Product catalogue and quotes
Sales Automation
- Lead auto-qualification and scoring
- Opportunity and pipeline management
- Mobile CRM app for field sales
- Sales activity tracking
- Automated workflows for sales processes
Marketing Automation
- Email and SMS marketing campaigns
- Landing page creation
- Marketing activity tracking
- Segmentation for targeted campaigns
- Integration with marketing platforms (Actito)
AI and Data Intelligence
- Agentic AI for CRM automation
- AI-driven recommendations and content generation
- Sentiment analysis for customer interactions
- Data enrichment and quality management
- Sovereign AI (EU-based processing)
Support and Operations
- Multichannel ticketing system with SLAs
- KPI dashboards for performance tracking
- Telephony integration (Link Mobility)
- Operational marketing tools
- Search engine integration (Google Maps, Elastic Search)
Pricing
- Sales automation and pipeline management
- Mobile CRM app
- Lead auto-qualification
- Multichannel ticketing system
- Self-service portal
- SLA and alert management
- Combines sales, service, and marketing features
- AI-driven automation
- Document and contract management
- Full feature set with sovereign AI
- Custom integrations via open APIs
- Advanced analytics and reporting
Pricing requires a demo request for personalized estimates based on user count. No free plan or trial available.
EU Trust Profile
2 of 9 criteria verified with evidence, last checked 2026-08-03. Every ✓ links to its source.
- Data Processing Agreement (DPA)not verified
No publicly available Data Processing Agreement (DPA) was found on the vendor's pages.
- Evidence →Trust center / security page
The Trust Center is under construction and will include security and compliance information when completed.
- Evidence →EU data residencyEurope (unspecified locations)
Efficy CRM is hosted in Europe with no extraterritorial dependency or exposure to non-EU legislation.
- Public sub-processor listnot verified
The Trust Center indicates a subprocessor list will be available in the future, but none is currently published.
- ISO 27001not verified
No evidence of ISO 27001 certification for Efficy was found on the vendor's pages.
- SOC 2not verified
No evidence of SOC 2 certification was found on the vendor's pages.
- BSI C5not verified
No evidence of BSI C5 certification was found on the vendor's pages.
- TISAXnot verified
No evidence of TISAX certification was found on the vendor's pages.
- German-language supportnot verified
No explicit confirmation of German-language product support was found on the vendor's pages.
Verified means: the claim was publicly documented at the linked source on the check date. The vendor's own information prevails.
Reviews
Ratings across portals
Linked facts, we bring ratings from every portal together in one place.
Integrations
Feature, pricing and integration details are based on web research (as of 2026-08-02), without guarantee, errors are possible. The vendor's website prevails.