tech from europe
CRM

Twenty CRM

🇫🇷 FR · from $9/user/mo

Open-source CRM for developer-led teams — self-hosted or EU-managed, with full data control.

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Twenty CRM is an open-source customer relationship platform from Paris, built for teams of 8–50 who need custom data models and workflows. It offers self-hosted (free) and managed EU deployments with ISO 27001-certified providers. Features include custom objects, Kanban and table views, email sync, and a GraphQL API for complex queries. No mobile app or native marketing automation.

Features

Core CRM Functionality

  • Pipeline management and opportunity tracking
  • Task creation and assignment with due dates
  • Notes and file attachments for records
  • Email and calendar integration
  • Unified timeline for emails, events, tasks, notes, and files per record

Customization & Development

  • Unlimited custom objects, fields, views, and layouts
  • No-code workflow creation
  • Custom apps and AI agents with custom skills
  • REST and GraphQL API with webhooks
  • MCP server for connecting AI assistants (Claude, ChatGPT, Cursor)
  • Developer framework for extensions with TypeScript

Security & Access Control

  • Two-factor authentication
  • SAML/OIDC single sign-on (Organization and Enterprise plans)
  • Row-level permissions (Organization and Enterprise plans)
  • Field-level permissions
  • IP allow-listing (Enterprise only)
  • Single-tenant isolation (Enterprise only)
  • SCIM provisioning (Enterprise only)

Reporting & Analytics

  • Unlimited dashboards with aggregate, bar, line, and pie widgets
  • Filtered metrics from any object
  • Real-time data
  • Reports and dashboards

Self-Hosting & Deployment

  • Open source core available for self-hosting
  • Managed cloud option with zero-ops setup
  • Local and production environments
  • Subdomains and custom domains (Organization and Enterprise plans)

Support & Onboarding

  • Community support
  • Help center
  • Priority support (Organization and Enterprise plans)
  • Dedicated support and SLA (Enterprise only)
  • 30-day free trial
  • 4-hour Onboarding Packs for larger rollouts

Pricing

Cloud Pro
$9 per user / month (yearly billing, 25% discount)
  • Unlimited custom objects
  • 50 workflow credits/year included
  • Standard support
  • Free trial available
Organization
$19 per user / month
  • Row-level permissions
  • SAML/OIDC SSO
  • Custom domain
  • Priority support
  • Free trial available
Enterprise
From $50,000/year
  • Single-tenant isolation
  • IP allow-listing
  • SCIM provisioning
  • Dedicated support and SLA
  • No free trial

Self-hosting the open source core is free. Pricing for Enterprise plans is custom and starts at $50,000/year.

EU Trust Profile

2 of 9 criteria verified with evidence, last checked 2026-08-03. Every ✓ links to its source.

  • Data Processing Agreement (DPA)not verified

    A Data Processing Agreement is publicly available for customers.

  • Trust center / security page

    Twenty provides a dedicated Trust Center for security and compliance information.

    Evidence →
  • EU data residency

    For cloud deployments, customer data is hosted on Twenty's systems in the United States.

  • Public sub-processor list

    The main sub-processors are listed in the Data Processing Agreement.

    Evidence →
  • ISO 27001not verified
  • SOC 2not verified
  • BSI C5not verified
  • TISAXnot verified
  • German-language supportnot verified

Verified means: the claim was publicly documented at the linked source on the check date. The vendor's own information prevails.

Reviews

Recurring themes, synthesized from public reviews across portals.

What users value

  • Clean, modern, and intuitive interface with a Notion-style UI that users find easy to navigate
  • Highly customizable data model with custom objects, fields, and views to adapt the CRM to specific workflows
  • Open-source architecture eliminates vendor lock-in and ensures full data ownership
  • Developer-friendly with a modern tech stack (React, TypeScript, NestJS) and comprehensive API access
  • Affordable pricing at $9–$19 per user per month, significantly lower than competitors like HubSpot or Salesforce
  • Self-hosted option available for enhanced data sovereignty and GDPR compliance
  • Native MCP support for AI tools such as Claude, ChatGPT, and Cursor, a standout feature for technical teams

Where users see room to improve

  • · Platform is still maturing, with some features incomplete or less polished than established CRMs
  • · No dedicated mobile app, limiting usability for field sales teams
  • · Limited native integrations and a small third-party ecosystem compared to competitors

Feature, pricing and integration details are based on web research (as of 2026-08-03), without guarantee, errors are possible. The vendor's website prevails.