tech from europe
CRM

Twenty CRM

🇫🇷 FR · from $9/user/mo

Open-source CRM for developer-led teams — self-hosted or EU-managed, with full data control.

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Twenty CRM is an open-source customer relationship platform from Paris, built for teams of 8–50 who need custom data models and workflows. It offers self-hosted (free) and managed EU deployments with ISO 27001-certified providers. Features include custom objects, Kanban and table views, email sync, and a GraphQL API for complex queries. No mobile app or native marketing automation.

Replaces

Twenty CRM is sought as a European alternative to:

Apollo.ioApollo.ioGoHighLevelGoHighLevelHubSpotHubSpotSalesforceSalesforceZoho CRMZoho CRM

Features

Core CRM Functionality

  • Pipeline management and opportunity tracking
  • Task creation and assignment with due dates
  • Notes and file attachments for records
  • Email and calendar integration
  • Unified timeline for emails, events, tasks, notes, and files per record

Customization & Development

  • Unlimited custom objects, fields, views, and layouts
  • No-code workflow creation
  • Custom apps and AI agents with custom skills
  • REST and GraphQL API with webhooks
  • MCP server for connecting AI assistants (Claude, ChatGPT, Cursor)
  • Developer framework for extensions with TypeScript

Security & Access Control

  • Two-factor authentication
  • SAML/OIDC single sign-on (Organization and Enterprise plans)
  • Row-level permissions (Organization and Enterprise plans)
  • Field-level permissions
  • IP allow-listing (Enterprise only)
  • Single-tenant isolation (Enterprise only)
  • SCIM provisioning (Enterprise only)

Reporting & Analytics

  • Unlimited dashboards with aggregate, bar, line, and pie widgets
  • Filtered metrics from any object
  • Real-time data
  • Reports and dashboards

Self-Hosting & Deployment

  • Open source core available for self-hosting
  • Managed cloud option with zero-ops setup
  • Local and production environments
  • Subdomains and custom domains (Organization and Enterprise plans)

Support & Onboarding

  • Community support
  • Help center
  • Priority support (Organization and Enterprise plans)
  • Dedicated support and SLA (Enterprise only)
  • 30-day free trial
  • 4-hour Onboarding Packs for larger rollouts

Pricing

Cloud Pro
$9 per user / month (yearly billing, 25% discount)
  • Unlimited custom objects
  • 50 workflow credits/year included
  • Standard support
  • Free trial available
Organization
$19 per user / month
  • Row-level permissions
  • SAML/OIDC SSO
  • Custom domain
  • Priority support
  • Free trial available
Enterprise
From $50,000/year
  • Single-tenant isolation
  • IP allow-listing
  • SCIM provisioning
  • Dedicated support and SLA
  • No free trial

Self-hosting the open source core is free. Pricing for Enterprise plans is custom and starts at $50,000/year.

EU Trust Profile

What we verified against public sources, last checked 2026-08-03. Every point links to its evidence.

  • Public sub-processor list

    The main sub-processors are listed in the Data Processing Agreement.

    Evidence →
  • Trust center / security page

    Twenty provides a dedicated Trust Center for security and compliance information.

    Evidence →

We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.

Work at Twenty CRM?

This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (FR) and the compliance points we checked against public sources — the date on it is the date we last checked.

Twenty CRM — verified European company on tech-from-europe.euTwenty CRM — verified European company on tech-from-europe.eu

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Reviews

Recurring themes, synthesized from public reviews across portals.

What users value

  • Clean, modern, and intuitive interface with a Notion-style UI that users find easy to navigate
  • Highly customizable data model with custom objects, fields, and views to adapt the CRM to specific workflows
  • Open-source architecture eliminates vendor lock-in and ensures full data ownership
  • Developer-friendly with a modern tech stack (React, TypeScript, NestJS) and comprehensive API access
  • Affordable pricing at $9–$19 per user per month, significantly lower than competitors like HubSpot or Salesforce
  • Self-hosted option available for enhanced data sovereignty and GDPR compliance
  • Native MCP support for AI tools such as Claude, ChatGPT, and Cursor, a standout feature for technical teams

Where users see room to improve

  • · Platform is still maturing, with some features incomplete or less polished than established CRMs
  • · No dedicated mobile app, limiting usability for field sales teams
  • · Limited native integrations and a small third-party ecosystem compared to competitors

Feature, pricing and integration details are based on web research (as of 2026-08-03), without guarantee, errors are possible. The vendor's website prevails.