Which tools does highsystem | CLOUD Helpdesk integrate with?

highsystem | CLOUD Helpdesk

🇨🇭 CH

Swiss IT helpdesk with ticketing, knowledge base and asset management

Swiss hosted

highsystem | CLOUD Helpdesk is a Swiss web-based IT service management platform. It centralizes support requests from email, portal or phone, assigns them to expert teams and tracks full asset histories. The tool includes a form generator, knowledge base, ticket workflows and mobile apps for agents and users. Client and asset management are integrated in the same suite.

Features

Ticketing and request intake

Central handling of support requests via email, portal, or phone
Automatic assignment to expert teams
Ticket categorization and prioritization
SLA monitoring
Ticket and service history linked to assets

Workflow and process automation

Visual drag-and-drop workflow designer
Configurable approval paths
Automated maintenance orders
Forms for structured request information

Self-service and knowledge

User portal for submitting and tracking tickets
Ordering software via portal
Integrated knowledge base for self-service
Reusing solutions

ITSM and cross-department service

Support for IT, HR, facilities, and central services
ITIL-aligned service management
Mobile access

Client and asset context

Integration with highsystem Clientmanagement
Integration with highsystem Assetmanagement
Access to asset inventories, device history, incidents, and status in ticket view

Platform and infrastructure

Swiss web-based IT management platform
Combines client management, helpdesk/ITSM, and asset management
Turnkey platform without own server infrastructure
Secure remote maintenance with privacy focus and audit-proof logging

EU Trust Profile

What we verified against public sources, last checked 2026-11-04. Every point links to its evidence.

ISO 27001Certified processes for hosting partner and internal operations
Evidence →

We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.

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highsystem | CLOUD Helpdesk — verified European company on tech-from-europe.eu

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Integrations

highsystem Clientmanagementhighsystem AssetmanagementActive DirectoryEmailISL Online

highsystem | CLOUD Helpdesk: frequently asked questions

Which tools does highsystem | CLOUD Helpdesk integrate with?: highsystem | CLOUD Helpdesk connects with highsystem Clientmanagement, highsystem Assetmanagement, Active Directory, Email and ISL Online.

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Feature, pricing and integration details are based on web research (as of 2026-11-04), without guarantee, errors are possible. The vendor's website prevails.